I've lived at Centric Gateway for over 2 years now and just renewed my lease -- which says a lot…read moreabout how much I enjoy living here. The management team, especially Rahel, has been amazing. They're helpful, professional, and always greet you with a smile. Any time I've had a question or needed assistance, Rahel and team has been responsive and kind. It really makes a difference living somewhere that feels welcoming and well-managed. Highly recommend!

I have lived at Centric Gateway for 1 year. Elijah is great! Other than that, it is bare minimum…read moreuptown living is what I will say, when compared to other apartments. The office is great, even thought the Assistant Manager never responds when I email questions now. The people are nice, but my money could have been better elsewhere. I am looking forward to moving out in the next months as I have not fully enjoyed my time here. Cleanliness - This complex is old, so keep that in mind. A couple months after moving in, I did a deep clean. I pulled out the fridge, stove and laundry and what I found was disgusting. I took photos but cannot find them, but if I do I will post. Behind the fridge the walls were were fully black with thick layers of dust. Behind the stove there was all sorts of crumbs. Behind the laundry there were large amounts of hair, dust and residue. When deep cleaning my prior apt, I never found this dirtiness, especially when I am paying $1500. It should not be my job to write on a paper that things need to be cleaned, that is your job for a paying customer. Cleanliness - Take a look at the trash chute (photo). I made it a goal never to touch that nasty floor. They have made zero effort to clean it and mind you this is on the 4th floor. When I go to other apt complexes I can actually walk into the trash chute room and it's clean and organized. This is disgusting. I hope they do not blame this on residents. This has always been like this throughout the year. Allergies/Air Quality - Third, I want to add on to the recent review I have read about allergies that was posted 3 weeks ago. I agree. Ever since I moved into these apartments, I have been breaking out into hives with severe itchiness. I have tried to isolate the causes, but nothing. It only happens once I step foot into the apartment, especially when the air blows. This is why I did that deep clean and found all that dirtiness. I have gone to allergy docs as well. I am not sure if it is the apartment, but I can say ever since I have lived here my allergies to something in this complex have been horrible and killing me. Never happens anywhere else. Package Delivery and Fetch (HORRIBLE) - If you have Amazon Prime, say goodbye to getting things fast. Since you cannot deliver to your address, you need to send it to some random Fetch address. If you put your apt address, UPS will usually return back to their warehouse and it will be a nightmare to get it delivered again and FedEx just leaves it by the mail room and gets stolen half the time. I hated Fetch. Cleanliness - The grill (as shown in the video) rarely works and stays dirty even though they flaunted they had 4 grills. If anything one will be working. Sad Gym - Gym is minimal, not good for weight training. No barbell rack, stairmaster, target weight machines, minimal dumbbell weights. There is only some dumbbells and a cable pulley machine. Look at our neighbors gyms, Gateway West or the Kensington. Those are way better gyms. I just pay for Crunch now. Parking - Visitor parking is horrible. There is only 4 visitor parking spots in the garage which are always taken. There is paid city street parking, but the max you can park there is 2 hours. So if someone is staying overnight or 2+ hours, they will most likely get a $25 ticket.

My roommate and I moved in and immediately discovered a strong cigarette smoke odor that seeped…read moreinto our clothes, furniture, and personal belongings. The apartment was essentially unlivable, yet management failed to resolve the issue despite weeks of complaints. What made it even worse was the complete lack of customer service. Tracey at the property and Peyton and Timi at corporate were unresponsive, dismissive, and unwilling to provide a fair resolution. We repeatedly reached out for help and couldn't even get a callback. To add insult to injury, we were forced to pay nearly $2,000 for an apartment we could barely live in. Then the balance was sent to collections without anyone returning our calls or making a genuine effort to resolve the situation. We were unable to rent a new apartment until we paid it. This was by far the worst rental experience I've ever had. Poor management, terrible communication, and zero accountability. Charlotte has plenty of better options - save yourself the NIGHTMARE and rent somewhere else.

Honest Review of Uptown 550 - Avoid if You Value Your Sanity…read more I've lived at Uptown 550 for over 2 years, and what started off as a decent experience in the mid-rise has turned into a nightmare since moving to the towers. If you're considering living here, you should know exactly what you're walking into. Move-In Disaster * I toured our new unit multiple times before move-in, pointed out several maintenance issues, and was promised they would all be resolved. Not a single one was. * We moved in to find a filthy apartment--fingerprints on the windows, footprints on the floor, leftover food in the fridge, and even underwear in the dryer. * Our master bedroom didn't even have an air vent. For 2 nights in July, we slept in 97° heat before they brought us a temporary portable AC unit that forced us to do laundry in another building. Management is Useless * Peyton (assistant property manager) openly admitted she didn't understand how their own billing or transfer process worked. * Kristy Vazquez (regional manager) is hostile, dismissive, and flat-out rude. After fighting for weeks, she "graciously" offered 2 weeks' rent credit and told me I was "wasting her time." * Emails take forever to get answered--if they get answered at all. Maintenance is a Joke * Dishwasher has been broken for 2 months and counting. * Vinyl flooring in the kitchen is peeling and oozing glue. * Multiple fans, lighting fixtures, and other issues from move-in day were never addressed until I hounded them. * Maintenance staff entered my apartment without knocking--waking my boyfriend and me up in bed. Amenities & Building Issues * Hallways constantly reek of weed, despite repeated complaints. * Elevators are constantly broken--at one point, both were down for hours while concierge literally laughed. * Hot tub has been out of service for months. * Dog park is disgusting, rarely cleaned, and full of aggressive dogs. * Residents speed through the parking deck and management does nothing. * We've had everything from SWAT showing up for a gun incident to broken glass in the dog park after a shooting. Other Red Flags * Rap videos being filmed on-site. * Concierges range from sweet to extremely rude. * Barista is rarely there. * Management enforces rules inconsistently (I was ticketed for parking in my own paid spot while others park illegally with no consequences). The only redeeming factor is the location and walkability--but nothing justifies paying over $3,000/month for constant headaches, unprofessional management, and unsafe conditions. Bottom line: This place has potential, but it's ruined by terrible management, unaddressed maintenance, and a complete lack of accountability. Save yourself the stress and live literally anywhere else.

This place is a joke! There is no parking ever, even though there is a parking deck, the bald head…read moreold concierge guy is always rude like he just hates everything and everyone. Poop all over the place, including hallways and sidewalks. People be smoking weed 24/7 in there apartments and can be smelled outside. People be grilling on their porches when they aren't supposed to. Maintence doesn't do anything. The condition of walls and doors are terrible. Smells like trash always in the halls. Save your money, and go somewhere else!

Sophia in the leasing office has been very helpful after the lease was completed. She has assisted…read morewith technological challenges and general information. No issue large or small she has helped resolve! Her assistance has been kind, supportive and informative which adds to my postive experience living here! Thank you Sophia

I can't say enough good things about Glenda and the team here at One305Central. I've had a great…read moreexperience living at this apartment community on two separate occasions and would highly recommend it to anyone looking for a comfortable and well-managed place to call home here in the heart of Plaza Midwood. From the moment I moved in, the staff has been friendly, responsive, and genuinely helpful. Any maintenance requests I've submitted have been handled quickly and professionally, which really makes a difference in day-to-day living. The property itself is always clean and well-maintained, and you can tell that management takes pride in keeping everything in top shape. Glenda communicated to me they were making updates to the community, gym, and pool... and guess what? She did exactly that! That's a rare thing in this industry. The amenities are a huge plus--everything is modern, accessible, and adds real value. I especially appreciate how quiet and safe the community feels, while still being conveniently located near shopping, dining, and major roads. Overall, this has been one of the best apartment living experiences I've had. If you're looking for a place that combines great service, a welcoming atmosphere, and a well-kept environment, this is definitely worth checking out!

Very disappointing experience overall. My normal rent is around $1,400, yet they are trying to…read morecharge me nearly $2,400 for just 25 days because I didn't give a full 60-day notice. I understand lease policies exist, but management completely refused to work with me or show any flexibility whatsoever. For a place that already charges high rent, the customer service is terrible. On top of that, the apartment is right next to train tracks, so you constantly hear loud trains throughout the day and night. The noise is enough to disturb sleep and shake the building at times. The walls are also extremely thin, so you can hear neighbors talking, walking around, TVs, music, and doors constantly. There is very little privacy or quiet here. The office staff is also unfriendly and unhelpful anytime you try to discuss concerns. Definitely not worth the price

A 1 week notice was given to residents who had already re-signed leases informing us they were…read moregoing to embark on a 1.5 year long construction project (yea right probably 2+ years) to renovate the building because they failed to ensure water proofing when it was originally built. Numerous residents have been displaced to other units, construction noise is disruptive, windows are boarded up, constant dust and debris, random people walking around. No rent reductions or discounts for amenities we can't use. Worse off, I started noticing money was going missing from my wallet so I set up a webcam and caught the construction company's grounds keeper breaking and entering to steal my money. Caught in 4k. The manager left me on read for 2 weeks, not offering any solutions or concessions. I put up flyers to get more information and multiple residents reached out saying they had cash go missing as well. They even contacted the office with no investigations or solutions. No security upgrades after these incidents. AVOID

Best complex in Charlotte area. Amenities are endless and resort style. Staff is friendly. Complex…read moreis well kept and super safe. Great location. Maintenance is responsive and friendly. Orly (Orlin) is prompt, friendly and so thorough. Tyler goes above and beyond to help tenants, super neighborly. Great community vibes. Highly recommend.

Amazing place to live. Amazing staff. Amazing community. I can walk to everywhere I need to go…read more Parking is great. The events are fun.

The one star is only for the location. Close to everything, walkable and very convenient…read more Otherwise, nothing is as marketed. Over the 12 months as a tenant, there was homeless sleeping on the property between the walls and the bushes, reported to staff, they knew it, did nothing. Gates were continually broken and now they have been removed, kids from nearby QT walk into the property at night and vandalize cars (happened twice), over 20 emails from management warning tenants to stop smoking on property, however their own maintenance manager smoked behind the pump house in his golf cart hiding, the staff knew but did nothing, the property has many, many smokers, so do not believe the marketing that it is a smoke-free property, there never is a consequence and everyone knew it, just ask the guys with cigars around the shared fire pit that don't care what you say. This is the most expensive property in the area, which is fine if you receive all the features and not just marketing hype and lax enforcement. Ask them how many time the rooftop, the game are and the pool have to be closed due to over zealous partiers not taking care of the spaces. The pool was often overcrowded as anyone in walking distance can walk in, the fob access is just eye candy. Do not live here for the amenties, or safety, or if you are looking for a smoke free environment.

I find it ironic that all of the recent five star Google reviews have popped out of no where when I…read moreknew of 20+ residents excited to end their lease and/or try to end it early due to how management has handled things at the Lincoln. I lived at the Lincoln for two years and it was wonderful for the first year until Willow Bridge took over. The garage gates were constantly broken allowing anyone to access the building making myself and other residents feel unsafe - on top of this, there were a couple occasions where non-residents would enter the building when gates were broken and dispose of their human waste in the stairwell. The broken gates also led to car break-ins on multiple occasions. Communication from the leasing office is horrendous. The morning of September, 16 this email went out to residents: This is a friendly reminder that, as previously communicated, the fire alarm may sound intermittently from September 16, 2024, to September 19, 2024, as we continue to address the issues uncovered during last month's annual fire inspection. Please do not be alarmed when the fire alarm activates during this period--it is part of the necessary repairs and safety checks. Ironically, there was an actual fire that night at the Lincoln and many residents did not evacuate immediately due to that email. I personally had to run back into the burning building to grab my cat as I believed too this was testing as stated in their email earlier in the day. The icing on the cake from this night is two members from the leasing office were seen walking around the building laughing after residents were displaced and uneasy from a hectic night. A couple members of the leasing office are rude - they'll be nice to you when you tour. Once you're a resident, you're an inconvenience to them. One instance - myself and another resident went to grab a package from the office and the leasing agent working did not say hi when we walked up to the desk, but instead put his hand in our face and said "hold on". The apartments desperately need to be updated. They have outdated appliances and warped cabinets. I was told for a year and a half that my cabinets would be replaced due to warping - ironically they were replaced the month I was moving out. Residents were excited for office spaces to be added to our mailroom. However, the construction inconvenienced residents for several months only to be told they had to pay around $50 a day to rent the office spaces. When I was touring other complexes in South End/Dilworth, all of them thought that it was unheard of to make residents pay to use office spaces in an apartment. Not to mention, all of these apartments had nicer office space amenities. You can see in other reviews about illegal activity happening, pictures of dirty walls and overfilling trash cans as well as other instances when staff treated residents as an inconvenience. I have some photos from my experience living there below - The one positive thing about this apartment was their amazing maintenance team. They do not get enough recognition. There are many more issues I've had with the Lincoln but these were some of my biggest concerns when living there. I would not recommend this apartment to anyone as there are many other apartments in the area to choose from.

These people said they wanted a review from me about why I didn't renew my lease, so I wanted to…read morewait until after I FINALLY received my security deposit...2 months later. Which, they would've never given it to me if I didn't copy corporate on my 5 emails asking where it is. They gave me excuses that made no sense. 1. Maintenance takes forever to fix anything-my HVAC was broken for 5 months-they were too lazy to come and look at the actual unit in my place until I had no heat in the dead of winter. Didn't get fixed. In the summer, They just put free-on in the unit on the roof to put a bandaid on it, and it still ran poorly. 4 maintenance requests later, they finally put a portable fan in for a week before they actually fixed my unit. So I had a very high electric bill for half a year. There was a broken door handle in my stairwell so you couldn't get in from the stairs. It was sitting there for 2 months. Probably still on the ground. And dog poop everywhere within the community. 2. Drain gnats-they live in the pipes and don't go away 3. Parking and registering guests-you think there is ample parking for your guests. But you have to register them every time and regardless, some of them get booted anyway. The parking for residents is atrocious. There are more compact space than anything. And more SUVs than compact cars. My car got scraped because there was no way for me to get out of the parking spot unless I wanted to hit a van. And don't even think about parking in the visitor spot for lack of parking-you will get booted. 4. The leasing staff are terrible. They are either never at the front when you walk in, or if they are, they don't acknowledge your presence for 20 minutes. The only people they have respect for are the ones signing a lease. So after you sign with them, be prepared to be treated like a non-human. Also, not sure of the package situation now, but when I was there, you better pray for your package to be in a locker because when you go to the office to pick it up, they act like you're a problem for asking for it. There are so many other communities in the Dilworth area that are worth looking at-with comparable amenities and pricing before you settle with this place. I moved as soon as I could, and that wasn't soon enough.

I moved in on 7/19. The apartment was under construction so I had to wait to move in and could not…read morelook at it first. The apartment I saw in person was on the walk up level. When I leased my apartment I called the leasing office to make sure the location of the apartment I wanted and what I leased was the same. IT WAS NOT. I am located on the ground level which I have to use the elevator to access. I work from home, and need my work computer connected directly to Ethernet port. The morning after move in that was an issue as well. They use community WiFi through Spectrum. Even though my computer was plugged in, it would not let my computer connect to the network. The leasing office opens at 9am so of course I couldn't get anything even started to be fixed until after the time I was supposed to be working. It took about an hour for the situation to be resolved. The doors move constantly when someone enters the hallway or enters/leaves their apartment. I've tried to have maintenance fix it and it just made it harder to close the door. My closet shelving kept falling down. I expected more after paying $500 in application fees for me and my husband. And don't get me started with how hard it was to set up insurance and electricity at an apartment whose address won't pull up correctly in any system. A few days later, more neighbors began to move in and we realized the BIGGEST FLAW of the community. It was not built correctly to withstand such close living. ALL DAY AND NIGHT LONG I can hear my upstairs neighbor stomp around his apartment. He works from home as well so it is constant. I can hear him through my work headset and even over clients on the phone. I feel like I live in a fish tank with all the thumping and distorted TV sounds. It happens even during the "quiet hours" (ex 12am,2am, 5am...which the leasing office is not even open to call). I can also hear my next-door neighbors TV and her moving clothes in her closet. I feel like I live in a fishbowl. (&& if you're wondering if I contacted the leasing office I did. I also understand people are moving in. This is now a constant thing. I've even talked to the neighbor who seemed really nice this place is just not built right) Then, 3 weeks later I'm dealing with another WiFi issue. Couldn't contact the leasing office because they were closed. Contacted spectrum only to find out the issue could no be solved remotely (their typical method) and that a technician needed to come to my unit. This could take up to 24/48hrs to happen. There goes my work day!!!!!! I even spoke to a supervisor... the issue is assumed to be a select issue and not community wide. Finally get in contact with the leasing office and then dispatch from spectrum calls to tell me that the office needs to set up the appointment for the technician to come out since they manage the WiFi for the complex. I call the leasing office back and they say they don't set up appointments & the rep must have been misinformed. So now I'm in this fishbowl and can't even work to keep me occupied. All I can focus on is the thumping above me and not getting paid. If you haven't gotten the point of this review here it is spelled out for you clearly....DO NOT MOVE HERE!

I cannot begin to tell you how Wonderful Linda is, she gave the best tour ever! Extremely…read moreknowledgeable, professional, friendly and kind. I would love to live at The Griff just because of Linda.