Good customer service, medical staff and I feel safe there. I am treated with respect and…read moreconsideration.

Worse In patient Experiencei I had ! Inexperience inprofessional Nurse Sydney inserted IV in my arm…read moreincorrect Caused leakage in my arm/vein Did not respond or return to me till 40 min later I had to walk the Hall to find help An remove the Iv myself an Find another nurse to help me. Caused pain an swelling other suggested i put Ice pack on When original nurse cam back I declined another IV Unexceptable I recieved a folly bag insert that was to big Causing pain The Dr Kennedy rudely stated it was cause of my medical issueAn thats not going to happen Rest up & walked out the room It was causing me inable to walk or sit I demanded it be removed by another Nurse @ removing It was replaced later By another Nurse the previous Folley insert was to big To begin with was the problem! @ getting myself stable I Was very scared an distrustful. DrK kept coming back Asking me to run tests that had nothing to do with my issue I felt i had to get released sooner believing my health was in danger

This was my first time experiencing the IU Health North Hospital (specifically the Riley portion)…read more We've spent tons of time at the downtown IU offices over the years. Our son's adenoid removal surgery and mole biopsy landed us here. The hospital itself is full of natural light and plants, giving off a peaceful tone. All of the staff we encountered in the pediatric surgery unit were super sweet and total professionals at navigating a kiddo surgery. I was anxious going into it all not knowing how our four year old would react but they immediately put my mind at ease with all of their childcare specialists and extra bells and whistles (stickers, car "ride" to drive back to surgery, etc).

Since I live in Indy, an awful lot of my IU Health care has historically occurred at either…read moreUniversity or Methodist Hospital. While IU Health is not my tier 1 provider with my insurance, it's in-network. When it came up that I would require another surgery to address an ongoing issue, I began exploring IU Health North in Carmel in the hope that I would find a smaller, more personal care setting without compromising the quality of care I need as a complex patient. I was told to arrive at 8am for a 10am surgery. Registration is on the first floor adjacent to the information booth. The surgery suite is on the second floor. From surgery, I would go to recovery (of course) and then be kept overnight. Parking is free at IU North (NOTE: While I realize it's a bit of a stereotype, I'm not quite sure why the wealthier Hamilton County hospital offers free parking and the downtown Indy hospital does not, but I digress). While this is a bigger hospital than you might expect, I still consider it one of IU's satellites along with Avon, Saxony, Morgan and others. I arrived on time. Registration was simple via kiosk or with a person. Generally, the person is there to ask questions and direct. Once registered, I was sent up to surgery and the hosting area was almost immediately off the elevators. I checked in, got my arm band, and waited for my turn. I was taken back a bit early by a friendly technician. They got me settled in. Then the nurse and, of course, visits from anesthesiology and the physician doing my surgery. I'd informed the team up front of some trauma care needs. I was pleasantly surprised that this information had been clearly communicated and addressed. This doesn't always occur so thoroughly. I was grateful. I was in surgery on time. The surgery went well and I recovered quickly enough that I'm not sure I was even offered water in recovery. They had me on the floor fairly quickly. I got one nurse who was finally able to help me address an allergy inaccuracy. I was on the fourth floor. Interestingly enough, I was on the maternity ward (post partum). Apparently, they use part of the area for overflow. I was only in overnight, however, I didn't have a negative issue with nursing or techs. All were caring, compassionate, and for the most part attentive (I wasn't a high need patient, so it's hard to gauge attentiveness). The food? Definitely average. I took photos for three out of the four meals. The cafeteria downstairs is definitely better. I'm sure it's the same team, but I'd take this over Methodist most days - they get it to you more quickly, it's warmer, and those taking the order are simply friendlier. I figured IU North would be a little more high tech: 1) It's in Carmel and 2) It's a newer hospital having been built in 2005 with a cancer center addition in 2020. Most of the staff didn't seem to know much about the hospital, a weird deficit in terms of building a culture. Easy questions - like capacity and number of beds - were met with blank stares. It took forever for someone to figure out that there's a phone charger actually on the beds (it worked perfectly with my iPhone 16). I'd brought a charging cord believing that would be true, but could never figure it out. Finally, someone did. I was discharged as expected the next day. Discharge was a bit weird as it wasn't done by my nurse for the day. Instead, there was a virtual nurse (an actual person presenting virtually). Quite honestly, I hated it. It was impersonal and they clearly hadn't read my situation (for example, making comments about walking to a footless wheelchair user). I was also surprised no staff escorted me out. Yes, I had a ride. It still felt weird. I got my meds for home from an in-house pharmacy (Noting that I'd told them to send it to my pharmacy). While it wasn't preferred, it was convenient and it was delivered to my room so I could pay. The atmosphere here is calmer, cleaner, and aesthetically more pleasing. It's MUCH quieter. Instead of room bells buzzing, they have a silent system that greatly reduces the noise. Yes, it's still a hospital and hard to sleep. However, it's much improved. I also found the beds vastly superior to Methodist. Overall, I'd call this a good but not great experience. There are still some bugs to work out. However, the care was great - the procedure I needed was actually only okayed for this location recently. I was very pleased with the trauma-informed care and greatly appreciated the quality care for a generally basic but very necessary inpatient surgery.

Stay away. Not Community. Billing is a disaster and good luck reaching anyone that speaks English.read more

Not the place to go if you're hoping for compassion--or even common courtesy--from the front desk…read morestaff.

Excellent ER. AIDS and nursing staff on 2nd floor don't wear badges. Too many bad things to listread more

I pass by other hospitals to come to this location of St. Vincent Carmel. We come here for…read moreeverything from broken bones to diagnostic testing. The staff is outstanding and caring including doctors, techs and support staff. You don't get a bunch of students working on you like other area hospitals. We have never had to wait long for examination. The hospital is clean and waiting areas comfortable. Parking is easy. The one thing I don't like is their mobile check-in system. In fact, I think it is the worst check in system in the country. I resent having to upload personal information through a 3rd party web site. I despise not being able to adjust the contract that they force you to sign before treatment. I only took off one star, but I would rate the mobile check in a zero star.

I was referred to Dr. Baughman by the Community North Emergency Room following a bout with severe…read moreabdominal pain finally led me to follow-up and seek assistance after a few months of on-again, off-again issues. The culprit was my gall bladder and the recommendation was to get rid of that sucker. Having already had two feet amputated in my life, I don't take getting rid of body parts lightly. That said, I was in pretty horrible pain. I was scheduled for an appointment with Dr. Baughman, a general surgeon with the Community Health Network who has a specialty in advanced laparoscopic and intra-abdominal surgery. Being that I was in a relative crisis, his team got me into the office quickly and he wasted no time in recommending removal of the gall bladder. He explained things in a way that were both complex yet easily understood - in other words, he used layman's terms without actually talking down to me. As an abuse survivor, I seldom feel completely comfortable with male physicians despite having had numerous over the years. Dr. Baughman's casual demeanor and compassionate approach calmed down my usual anxieties and made me feel like I could actually handle this journey. I was scheduled for a short but important trip. Dr. Baughman medicated me well and scheduled my surgery for the day after my return. It was a level of consideration I deeply appreciated. Where Dr. Baughman elevated himself from a good physician to a great one was in the day of the surgery itself. The night before the surgery, I was beyond alarmed (actually terrified) to have a dream where I died during surgery. I hadn't intended to share this dream, but was admittedly still anxious when I arrived at the outpatient center and casually mentioned it to the nurse. Quite honestly, I expected it would simply be laughed off. It wasn't. When Dr. Baughman arrived in the exam room, he immediately addressed my concerns with sincerity and honesty. In fact, he offered me the chance to reschedule the surgery because he was concerned about my level of anxiety. I think he went down to Risks 101 and really explained the entire process and was nothing short of respectful, compassionate and patient. It was exemplary medicine. I had the surgery, which was a little more complicated than expected, and experienced that same level of compassion and patience in a couple of follow-up appointments. The problem was successfully addressed and Dr. Baughman displayed a high level of knowledge and care throughout the entire journey. I would easily and wholeheartedly recommend him.

Care was fast, efficient, and friendly on a Wednesday afternoon. Staff was cooperative and eager to…read morehelp. I felt well taken care of.

I went in while experiencing a miscarriage. I arrived at 7pm and was told that an ultrasound tech…read morewas on call and had already been called due to another patient experiencing the same symptoms that I was and needing an ultrasound as well. I was told that once the tech was called, she had an hour to report in so it may be a wait. From about 8pm when I was moved to the ER side (apparently required due to needing an ultrasound), I was left in the room and would leave to go out in the hallway and check in with nurses to find out when I would be seen or any updates on the tech arriving. I did this about every half hour since I had been previously told she had an hour to report in. The tech finally saw me at 12am. During the ultrasound, she had constant phone notifications sounding off and distracting her from the procedure. At one point, she had me (the patient) hold the transvaginal probe inside of my body so that she could respond to her phone. I was already quite distressed due to the nature of going through a miscarriage, and this made it much worse. The cherry on top was the bill I received. $3400 (after insurance claims). $2000 of this portion was just due to having to check into the ER (to not be seen whatsoever) but just to have the ultrasound in that ER room. Just beware before coming here. The doctors and nurses are kind, but "on call" does not mean much to the techs. Also, beware that you will end up paying thousands if you step foot into their ER (even if no testing or care is done via ER services).

Switched to Dr. Johnson when we moved to Carmel a few years ago via a referral from someone who…read moreraved about her. It was a well deserved rave as she is an excellent Dr. and has very nice office staff. I have seen her for small things (allergies, flu shots) to larger surgery referral items. She referred me to an excellent surgeon and her office staff were extremely helpful with scheduling. I've had a few blood draws in office and her assistant is the best. Practically pain free.

We've been using Dr. Johnson since we moved to Carmel in 2012. She has the most wonderful bedside…read moremanner and is patient and seems to really listen. She is also respectful of personal medical views and is flexible. It's not the "my way or the highway" that I have received from prior doctors with attitude. The wait is never that long. She is great with my young boys and you get a genuine feeling of concern from her, which I find to be rare among doctors. When I've requested referrals or prescription refills, they were nearly immediately processed! If you are looking for a Family Doctor in Carmel, look no further!

I would not recommend then to anyone, let them go somewhere else, they have total disregard for…read morepeople. I went to the location on 8060 Shadeland ave Suite B on 6/21/2026, I understood no one was there because it was on a Sunday so I overlooked that. I went back they wanted to take an x-ray I asked why because the tooth is very lose and need to be removed, but I need to be on an antibiotic before the tooth is pulled due to my health reasons and the medication I am on. The nurse left then the doctor came in about 20 minutes and explained to me that is not how he does it, he stated he pulls the tooth and then puts the person on antibiotics. I explained to him I can not allow him to do that so then he wanted to look at the tooth, but he pulled out the tools with an attitude and I refused to let him do that so he told me to leave. The way I was treated and talked to is no except able. I also seen the other assistant get another patient ready for the doctor by setting up the equipment with absolutely no gloves on.

Be careful using this dentist. I went in with a cavity and they came back with a care plan that…read moretotalled $8,000, saying I needed two crowns and additional cavities filled. I went to Aspen Dental a few days later. I have only one cavity and the dentist said a crown on those two teeth would be a bad idea. My bill at Aspen will be something like $275. Same Day Dental is a scam.

We tried alternatives to surgery (turbinate balloon inflation) which didn't solve the issue. When…read morehe gives up on your situation they just ignore your calls and block you from further treatments. I guess it's easier to wallow in the glory of his plastic surgery patients. Those of us who can't breathe just continue to suffer.

He's wonderful. He gets you in and out really fast. The staff, not so much. I've tried calling his…read moreofc 3 times to get a surgery scheduled and can't get anyone to return my call. This concerns me when I have surgery and need to contact him. I wonder if he realizes how hard it is to contact his ofc or even get a regular appt. He had me get an MRI and it was a month after before I could get back in to talk about it.