Good customer service, medical staff and I feel safe there. I am treated with respect and consideration.

This hospital is pretty big and as with any bureaucracy you will have good and bad actors. The heart hospital would be a five star but the regular hospital is in need of several things. Common sense, business sense and ethical standards. I have had some very serious health issues like two heart procedures to put in a total of four stents! The bills were astronomical and as you all know the bills keep coming after you leave the hospital. But for a recent test I decided I would use the new procedure. You ask for the estimate of the bill before the procedure! What a joke! They didn't miss it by 5%! They missed it by 100%! I explained that this was not fair, that I have spent a boatload at this hospital. Instead of eating this bill since they screwed up they offered to let me pay in a few installments. I'm livid over their incompetence and their insensitivity. BUT, I realize that had I broken into our country and was on welfare they would've waived the entire bill! That absolutely sucks!!! read more

Worse In patient Experiencei I had ! Inexperience inprofessional Nurse Sydney inserted IV in my arm incorrect Caused leakage in my arm/vein Did not respond or return to me till 40 min later I had to walk the Hall to find help An remove the Iv myself an Find another nurse to help me. Caused pain an swelling other suggested i put Ice pack on When original nurse cam back I declined another IV Unexceptable I recieved a folly bag insert that was to big Causing pain The Dr Kennedy rudely stated it was cause of my medical issueAn thats not going to happen Rest up & walked out the room It was causing me inable to walk or sit I demanded it be removed by another Nurse @ removing It was replaced later By another Nurse the previous Folley insert was to big To begin with was the problem! @ getting myself stable I Was very scared an distrustful. DrK kept coming back Asking me to run tests that had nothing to do with my issue I felt i had to get released sooner believing my health was in danger read more

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Specifically the OBGYN at Community North has been amazing. I had a suspected miscarriage and the triage nurses communicated with care and empathy while providing me with the necessary next steps. Dr. Brittany Johnson was very professional and down to earth guiding me through my fertility journey. read more

I had an absolutely terrible experience here for the birth of my first child back in January. Every part of my birth was handled poorly from start to finish. My wishes were not respected and I was not treated with kindness or respect from most staff members I interacted with. The worst offender however was Dr. Hannah Locke. She refused to perform a c section I requested multiple times and my son was diagnosed with a brain injury from hypoxia. He spent nearly two weeks in the NICU. To make matters worse, Dr Locke falsified documentation relating to the delivery and has refused to amended the inaccuracies in my chart. All expecting moms should be aware of the possibility that a laborist you've never met before may be the one who delivers your child and the quality of this physician may be poor. You will have little to no recourse if things go awry. Please talk to your OBGYN before hand and see if you can avoid being assigned to one of these unethical and poorly skilled physicians. read more

Posting a review due to my husband reconfirming amazing care in the Oncology inpatient area. We had some amazing providers and nurses. I've said this before on another post, it's not an easy, but mostly thankless job. I always make it a point to be nice to the nurses. They do so much, and we interact with them the most during his stay. The food was decent (for hospital food), and reasonably priced. His room was very large and spacious, and that helped with me staying with him and working. We used to go mainly to Eskenazi and St. Francis, and this was by far a better experience. read more

Doctors are slow, front office is a mess, and staff was aggressive towards older lady

I gave birth here and it went exactly how I wanted it to. I learned that this hospital delivers the most babies in the state. Cool! There are two avenues you can go: get an OB or a midwife. The midwifery program here is the best in the area and was absolutely incredible. I went with them because the OBs have about a 30% c-section rate (way higher than medically necessary) and the midwives only have a 12% rate, as they are coming from the side of believing that your body knows what to do and is built for this. Regardless of which way you go, you give birth in the same place and have everything you could possibly need at your disposal. The midwives are more likely to comply with your birth plan and not push unnecessary interventions, which was exactly what I wanted. OB and midwives are in and out of the room during your delivery experience with multiple patients, so I highly recommend also getting a doula for birth! They are in the room with you the entire time, which was a massive comfort to both my husband and I. You can get them through the hospital, but I recommend getting one separately so you can meet with them before you give birth to walk through your birth plan. Ours did a wonderful job communicating our birth plan to the team at the hospital when she arrived. She also helped us request a tub from the hospital, walked us through the entire birth, coached my husband so he could help me, and reminded us continually to eat/drink water throughout the long day. She brought little electric candles, turned the lights off in the delivery room, and started blasting my worship playlist that I'd requested. It was the exact atmosphere I wanted to bring our sweet little baby into the world. The nurses in the delivery rooms were all amazing. They followed our birth plan exactly, were so friendly, and taught us so much. They were people you'd want at your side during these vulnerable, tired moments. The lactation consultants were also amazing and stopped by constantly to help us (like five times in 24 hours). I feel so thankful for this experience that helped us leave on the right note and start our future out well. The delivery rooms were super nice and again, you can request a tub if you call when you're on your way over. They also have a baby store on the main floor where we could pick up our pump via insurance after he was born. One thing that could be improved... I'm always baffled to see doctors lined up at the Starbucks on the main floor ordering crazy-sugary drinks, loaded with whipped cream and sprinkles to start their day. No judgment as I love a sweet treat every so often too, but there's something so wrong about physically seeing doctors making unhealthy choices during hospital shifts, right before giving advice to patients - many problems which would be drastically improved with a clean diet. I hope that hospitals in general move towards offering healthy food only... let's get some organic, protein-filled whole foods for patients please! read more

I have been going here for about 5 years for my lady doc appointments, and I'm always impressed. My NP, is personable and I've never felt rushed, and do feel listened to: which I appreciate. This visit was quick, and just your typical annual visit. Consider this location if you are shopping around for woman's health locations! read more

I had a double mastectomy in 2016 and the breast surgeon denied all problems post op and I searched the United States for help. On the right side I had several intercostal neuromas which I told the breast surgeon I thought I had on each post op visit to the point I took a friend with me. I was told you are just feeling tissue and I only perform perfect surgery. I just had surgical repair on four intercostal neuromas at UTSW in Dallas. Worse yet is that the breast surgeon pulled or cut too deep on the left and tore the trapezius attachment to the clavicle per Mass General. By the time the problem was diagnosed and I had scapular stabilization surgery I lost all of my middle and lower trapezius. Again I did state I had a marked left shoulder problem and on each visit was told that nothing was wrong by the breast surgeon. In fact my case was buried so long that Community Health Care of Indianapolis would not even perform a Peer Review and the surgeon was allowed to practice for several more years. So stay away always go to a true academic center for ANY cancer treatment and not those who pretend to be one!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

My Mom thought she had a heart attack but she just had stress issues... she is better now fixed her up!

I came to this hospital last week as my brother was getting his surgery done at Indiana Surgery Center. Please read my review about that awesome experience. Community Hospital North is the mega hospital,which includes Indiana Surgery Center. First of all, this place is huge. It took over like a stadium lot. I was told it service Hamilton County and North of Indiana for over 30 years. They are " Patient First Focus" facility. This place has free valet service. Upon entering, you see a large "I can help you desk", which includes lots of friendly faces. I mainly came in to use their hospital chapel and their cafeteria. This hospital is not only clean, but it has high ceilings with large windows. It feels like you are not in a hospital. You feel a sense of peace when you are inside As to the cafeteria, lots of seating space. Staff were friendly and honest. They told me things not to order. Thank you so much. Food were not great, but it was reasonable in price As to the hospital chapel, it was tranquil inside. I went inside to pray as my brother was doing surgery. I was able to put in a prayer request in a box. I was also able to read a bible, but I wish chaplin was available to pray and meditate or comfort me. Overall, an outstanding hospital with emergency services with virtue care consult available read more

Community Hospital North - Hospitals Near Me - Indianapolis, Indiana

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The lady at the desk wouldn't let me see my deathly ill 95 year old grandmother and instead made me wait in the lobby because I didn't have an ID. read more

Beware of public parking garage at Community North main Hospital bldg!!! Drove in to find no open spaces on first two levels after circling around several times. Drove up to next level but was approached and stopped by a man who said I could not park above the 2nd level even though there were many spaces open. I asked what the parking was for, and was told it was reserved for valet only! I was then told to drive down to the valet drop off. I did not want valet and I had already wasted time looking for parking. I had to go thru that trouble only for someone else to drive my car up to exactly where I already had been. I did not plan for this, and had items in my car needing locked. I asked the valet ticket man to lock my car. I did not have an extra remote for the old car and only an extra key with me. (Without a remote, the car alarm will sound by using a key.) The ticket man asked if I had gone to the upper levels of the garageto park, and didnt know why, or believe that I was told I could not park there. I had to wait a long time for my car to be returned by valet, making me late for my school tutoring. While waiting, I asked one of the men working the valet area about speaking to a manager. He only shrugged his shoulders. When my car was returned to me, the windows were down on an extremely cold day. Why?? It appears that they may have left the windows down while it was in the garage, or the car unlocked to avoid setting off the car alarm. I completely understand the need for valet service at the hospital - But not everyone needs or wants to use this. I prefer walking and need to walk as much as possible. Why is there a 5 or 6 level parking garage here with only 2 levels available for patient parking? No one wants to be harassed when simply trying to park their car for a medical appointment. Nor should people have to risk their car and belongings inside being left unsecured. I've never had anything like this ever happen and hope I never do again. This was senseless and unacceptable and has been reported to the patient services management office. read more

I had a colonoscopy there recently and I had great care. I believe you get what you give. If you are pleasant and kind you get that back. If you are complaining, demanding, whining then you may get minimal service because no one wants to hear all that when they are trying to make you better. When you are at work (a 12 hour shift) how excited are YOU to hear someone complain or whine or demand service from you?? I bet you aren't too excited! So if you can be anything, be kind! A little patience wouldn't hurt either! read more

After spending parts of the past two weeks in Community North's oncology ward, i can not possibly imagine getting better care anywhere! The staff is more than professional. They are compassionate, encouraging, caring, and helpful to a degree I've never experienced anywhere else. They weren't condescending when answering questions, and they immediately met even the smallest needs with a kind word and a smile. Obviously, no one ever *wants* to be in the hospital, but the people at Community North are so wonderful that it feels like you're being cared for by your best friends! read more

As hospital's go, this is a good one. Two of my three kids were born here and both times were a great experience. Good amount of parking, a Starbucks, lots of people staffed at the info desk, and easy to get around. There is a quest diagnostics right in the lobby area so you can get your lab work done and everything is modern and clean. Even though I don't live too close to this hospital anymore, I'm always most comfortable here. read more

LEWIS, T. ROCHELLE who is a respiratory therapist was very RUDE and not caring towards me when I was sick. HORRIBLE respiratory therapist I would never want LEWIS, T. ROCHELLE again read more

Not happy at all with Community North. We still don't know the cause of my wife's death and have yet to hear in regard to this matter from anyone at Community North and why they took her to The Waters of Castleton without my knowledge. I made it clear to the staff to call me when she was going to the rehab facility. There is where she passed away only 4 hours into her stay. I never got to say goodbye, which is going to haunt me for the rest my my life. Something is not right and answers must be forth coming. read more

I have nothing but positive experiences about the quality of care I have received over the years here at Community North as well as the associated clinics. My healthcare team is amazing, and I am fortunate to have found a place where I feel comfortable that I am receiving the care that I need. I have had wonderful experiences with all types of staff members, from receptionists all the way up to MD's. Everyone is always so willing to help and treat you with respect while offering service. Being new to the network, I had no idea where to begin. The ease of scheduling really helps with the apprehension of seeing the doctor. I don't hesitate to recommend Community North and Community network to everyone I know, and I do regularly. I don't foresee leaving their care any time soon. read more

Community North Hospital not the place to come in an emergency. I picked my dad up at home and rushed him to the E.R. which we sat in the waiting room for 41/2 hours. Til someone finally called my dad's name and we went back to see a doctor and a nurse came in and gave him something for his pain, and nausea medicine and we sat countless hours again. My advise to anyone in Marion County is move to Hamilton county where every patient is seen immediately and released in less than an hour unless you have a serious matter. read more

Community Hospital North - Hospitals Near Me - Indianapolis, Indiana

Do not use this hospital. They have predatory accounting practices They will not accept provider discounts, and charge you $20,000 a year and a half later. We have filed a BBB complaint, called 8 times, and never get a response back (they promise to be elevated and respond). We are now having to get an attorney and file a case with the Indiana Attorney General, as the a violating 2 Indiana Laws (Indiana No Surprise Act - not honoring pre surgery pre-payment & over 1 year to issue 1st bill). I am ready to print all of this on a T-shirt and spend my days walking around their Lobby. read more

After taking my son to Community, and having a bad experience, I turned to the "patient experience" link on their page. I got back a canned response not even using my name or anything I had mentioned in the visit and said they would get back to me within 45 days. Yes 45 days! And they say they care about the patients. They never read what I wrote and think a month is a fair timeframe to acknowledge our terrible experience with an inept staff. read more

Community North ER is the closest to our home so that's where we went when we had a recent family emergency. The staff was rude, waiting room crowded and dirty and, after waiting two hours with our family member in severe pain, we left to go elsewhere. It was not only a waste of time but put our family member's health at risk. If I could rate it zero, I would. read more

Labor and Delivery: 18 years later and I am still upset about the experience. I was managing better at home with walking, lunges, and hot showers. The LPN had me just lay in the bed, how does that help with delivery and pain? It was horrible to have to sit there bc an LPN wanted to make sure my "baby didn't come out" because there was no doctor on the unit. I shouldve stayed home and paced and used ice and hot water like I was. There was no high risk pregnancy, nothing was wrong w my baby. I didnt want to use drugs and ended up with a Csection bc I wasn't allowed to let gravity do its job. read more

What a beautiful and incredible place. I am both a volunteer and patient here and am incredibly impressed with every encounter and experience I've had. All the doctors/pa/np/nurses/techs are all super friendly and patient-focused. They also use an online database accessible to patients so they can view their results of tests on their own time. The hospital itself is completely aesthetically pleasing. It looks like a cross between an airport and five-star hotel, and the patient rooms are very nice and comfortable. Finally a hospital where they understand that the natural light, colors and artworks really all play into the healing of a patient. There's a large Starbucks in the lobby (yum) and a boutique. The women's tower was also opened on Saturday, November 11, and It is the most beautiful thing. They have walk-in mammograms, ob/gym, genetic counseling, bone density tests, maternal fetal medicine, a big obstetrics floor that is complete with big ultrasound rooms and amazing technology where you can see the baby in 3D. There is also an adolescent clinic for ages 13-21 that focuses on behavioral and reproductive health, which is awesome because that's a forgotten age group in general healthcare! Seriously, an amazing one-stop shop for all your women's health needs and you'll almost even enjoy yourself while you're here! read more

Community Hospital North - Women's tower grand opening - Hospitals Near Me - Indianapolis, Indiana

I have thankfully never been an inpatient resident at Community North, but I have gone to many appointments inside the hospital and visited the ER. I have always appreciated the kind service of the staff and cleanliness of the hospital. The lobby space is pretty and relaxing and I almost always make a Starbucks trip. The free Wifi and valet parking is a plus (even though I've learned the hard way that parking in the garage is about 5x faster than waiting for valet). I'm thankful for so many positive experiences and plan to continue getting care here! read more

Go to Heart ER, it's Less Busy! Ying Everyone is PCU was FABULOUS!! The Nurses, the Sides, LPNs, the Dietary Delivery Staff was the Highlight of every day!! Their attitude brightened every meal & the Food I must say was DELICIOUS!! I wish I would have taken names!! For PCU & the Dietary Staff! Yang Renal Floor besides having a Huge lobby, great views from most rooms had some of the most slowest rude paranoid RNs I've ever encountered! The aides were Great!, at least compensated from some of the nonsense the RNs pitiful attitudes. Never admit me on the Renal Floor ever Again! read more

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My review is about my birthing experience. I won't name the Dr even though I could. I went in to labor at 7 am. Gave birth around 4pm. After my son was born, his eyes began swelling and crusting over. The Dr that checkedon me post birth, not my OB btw, entered the room and proceeded to tell me ( without testing of any sort) that i have gonorrhea. Little back story, it's impossible, because 1. I was paranoid and made mt hubby get tested for STD's because I had a UTI towthe end of my pregnancy. He was completely clean. 2. Myself, a very pregnant woman at the time was extremely pregnant and ALWAYS at the Dr leading to my sons birth. Of all of the urine tests, blood tests etc, there was no indication that I had anything other than low iron and a UTI that would clear with antibiotics. She reveals that I "have gonorrhea " in front of my husband and proceeds to tell mr that she knows exactly what it looks like and she knows what she is talking about. I completely denied everything naturally, because it made no sense. I then said, if you let me have my son vaginally with knowledge of an STD, I'm taking this to court. We had to stay in the hospital for 5 days. After the cultures came back, a Dr ( NOT the woman who was insistent that I have gonorrhea) said that actually, my son was allergic to the Erythromycin, which was supposedly what they put on his eyes immediately after birth. I got zero apologies, zero accountability. I left extremely disappointed, traumatized and mistreated. This SAME hospital called me a week after my birth and left a voice message telling me I had cancer. When I returned the call, they behaved as if the call did not happen. They are all smoke and mirrors. The staff are sloppy and lack empathy. I wish I never went to this hospital. All looks. Terrible experience. read more

This hospital has gone down the toilet. The staff is extremely rude and unprofessional. They do not have the staff to accommodate the patients. The staff does not know how to prioritize level of importance in regards to health. I see why America has the worst healthcare out of any first world countries. I have been here almost three hours to which I am sitting next to a man with a gash in his forehead, a lady detoxing in the main lobby using a red solo cup to catch her vomit while my elderly mother is sitting in pain with a shattered shoulder. We were taken into the bad for x-ray and the techs and RN said it would be 30 minutes and we are still sitting here three hours later. All while I have yet to see a doctor walk by. There seems to be some serious process improvements needed and I would suggest they chose to invest in the administration over another building they can't staff appropriately. Clearly Community is desperate for money if they have to make sure every person that walks through the door is there four four hours for that hourly charges. read more

Its a fine hospital with fine people working there and the entire staff is great. I expect that, however. The problem with doctors and hospitals is pricing and they, as well as the offices, are just as culpable as the insurance companies. I certainly am not going to give a high rating for somebody robbing me and the courtesy and care is expected. read more

My wife was admitted into the PCU Unit 2nd floor. Overall, very poor communication. Nurses not knowing answers to questions when asked. Other doctor's, for example, blood doctor, comes in and says 1 thing, then we are told something else. Gastro doctor comes in and says 1 thing and then later we are told something else. Very frustrating for family of patient. We get down to the oncology area the next day, anesthesiologist comes in to speak with my wife before procedure, that was supposed to be at 4pm but moved it to 9:30 am at the last moment, and says she is only have 1 of the procedures now. We were told she was having both. I asked him to check please and we were correct, she was having both. Anesthesiologist was very snotty. RETRAIN - PROPER COMMUNICATION IS A MUST IN A HOSPITAL!!! Of course, this poor communication will not be discounted on the bill owed after insurance. Oh, well, when they contact me for payment, guess I will say one thing and then do something else like they were doing. read more

This is a beautiful facility. I had to come today for a blood draw to see if I am dehydrated or not. Tomorrow I return for an MRI to check on my Right Kidney. It is tied off and burnt up due to a cancerous tumor. The tumor is burnt up, but could spread so follow ups are required for a few years. The people do a great job and get you in and out as quickly as possible. I would recommend this hospital to anyone.// Back today for CT scan. Due to one kidney no longer working and the other not working well I have to be hydrated for an hour before the scan and two hours after so the dye doesn't damage my my right kidney. Stuck 4 times for failed IV's. IV team came-one stick-BOOM BABY! read more

Community Hospital North - Glass art by Lisa Pelo - Hospitals Near Me - Indianapolis, Indiana

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I was admitted to Community North on June 9 at 4:30PM with a broken femur and had surgery at 6:30PM On a scale of 1-10 being 10 for excellent I would have to give the staff a 15 for the service I received. Everyone from the nurses, techs, rehab personnel, food service, and housekeeping was not only efficient in there duties but also pleasant and encouraging. I can't begin to say enough about how much I appreciated all of them during my 10 day stay. I don't plan to be there again but I certainly would recommend this hospital for anyone in need. read more

I was scheduled for two test today, a Bone Density and Mammogram. I am a senior citizen. The person doing the Bone Density test felt I should not have come in for the test being exposed to Covid. I suggested that maybe because testing was postponed due to the Coronavirus. I got through that and went to the Mammogram test. I had knee replacement surgery in August, 2020 so I am unable to walk without a cane and have to use a wheelchair to get around in the hospital. After 6 films, I left. The person was very impatient with me to the point I told her I would reschedule another time. Being 74 years old, I have had many Mammograms I am in good health, just recently had knee surgery. I am also a retired registered nurse. read more

Took my son to the emergency room back in February. We were there for seven hours, and all the doctor did was run up the bill. Turned out my son had infectious mononucleosis and they didn't even check him for that. We had to go to the doctor five days after this ER visit and a physicians assistant correctly diagnosed him with mono. How can doctors be allowed to practice medicine when all they do is run up the bill and not even check him for the one thing that all his symptoms were pointing to? I wouldn't want this to happen to someone else, so please DO NOT go to this hospital!! I wish I could give them zero stars, but I wanted people to know our story before they think about going to this hospital. read more

POTENTIAL MURDERERS. They never signed my mother's insulin prescription. Over 48 hours after notifying the hospital, her Nurse Practitioner, and the doctor in charge of her discharge, her insulin prescription STILL HASN'T BEEN CALLED INTO HER PHARMACY. They don't care if she slips into a coma or dies after being discharged from their immediate care. Absolutely shameful behavior at Community Hospital North. read more

My son had a broken collar bone. Knowing that admitting and x-rays at the ER would take longer, I took him to a Community Med Check where he was X-rays and due to the way it was broken, they highly recommended me taking him to the ER. We had fantastic service from the nurses and admins when admitting my son. This is where it get dicey... Once in the ER, the doctor, Bradley D. Echelman looks at him and says "well, there's nothing I can do" and proceeds to say (in not so many words) that we have wasted our time and money by coming in and that it will just heal. He could not believe the nurses at MedCheck would send him to the ER as they have everything they need (clavicle/shoulder brace) at their office to take care of him. The assistant that was in the room did not know how to put it on him of which I showed her; I'm not in the medical profession nor ever used one. Clearly, this didn't go over very well. I called the Medcheck I had visited and spoke with the head nurse who also does ordering. I let her know what happened at the hospital and curious why they didn't just take care of it there. Well, they DO NOT have those braces as a supply in their offices as the "mighty" Doctor had stated. Nor are they in ANY of the Community Med Check's. She was very apologetic as to what we had gone through. I suggested that they do carry them as that brace has now cost me $1500.00 as there is nothing the ER could do unless severely broken and needs surgery right away. I'm not sure if he was being "cool" in front of his intern, didn't have enough coffee, or if he's just a dick. Either way, appalling bedside manners, especially to a child who's freaking out, in pain and hearing that is was a pointless trip. Appalling to parents who are paying the bill for a pointless trip. Appalling to the nurses that this Doctor threw under the bus as he has no idea how the clinics are run and what supplies they have. This is no longer my hospital of choice as I won't chance getting the service of Dr. Echelon again at Community North's ER. ***Doctors name was taken from MyChart as doctor we were seen by. read more

Recent experience in the ICU: If you would like to have visitation with your loved ones, do not come to Community Hospital. Nurses will change visitation protocol unannounced and ensure your loved ones lay alone all day and night. Community Hospital advertises themselves as "Patients first", having dedication and integrity. In my family's experience, these are all lacking. Very disappointed in how we were treated by staff. read more

Exceptional Service This past weekend I was suffering from chest/back discomfort and shortness of breath. I reached out to my primary care physician which advised me to go to the Heart Emergency care at Community North Hospital.. I was hesitant on going for several reasons. I absolutely did not want to spend my evening in a drab, filthy waiting area and it was a school night for my son who would be accompanying me. We arrived Monday evening to the Heart Emergency care which I had no idea existed by itself. The waiting area was clean and welcoming. A young man whom I wish I could recall his name greeted us with professionalism and care. We were probably in the waiting area for 3 minutes before a sweet lady by the name of Mary called me back. She was extremely swift about getting me back to room and acknowledging I had my son with me. There were several other staff members who were just as attentive and caring, but she was my primary caretaker. Dr. Ronald J. Eich., MD was my physician. He was extremely informative and pleasant. The staff ran SEVERAL test all within the privacy and comfort of my room. I'm not looking forward to the bill, but I am happy to say my condition is non life-threatening and manageable. I was really worried but the entire staff put me at ease. Thank you Mary, for the warm blanket! read more