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    Ascension Providence

    2.0 (95 reviews)
    Open Open 24 hours

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    Still in hospital hopefully leaving today
    Angela E.

    I have been here for 9 days with severe pneumonia and this place took extreme care of me, the best care I could have possibly received. The staff is amazing and the food is great as well. I would go to no other hospital. Nurses George and Sandra and susan and Kinney especially took great care of me. Thank you all and God bless you all

    they refuse to clean properly & the drs make up stuff so you have to come back. I worked for them for 10 years and fought the last 4 years about how dirty the equipment is & why the crew members refused to clean properly. management was notified and this did not change how nasty the equipment is. Cpap hoses are a one time use and they (management) said do not throw them away we will reuse them. They are too cheap to buy new hoses for the Cpap and for the patients who come in. They keep old dirty mask and expect the techs to use them on the next patients. They make stuff up for the dr so that the dr has more patients and more options to sell Cpap. resulting in more patients for the Dr.

    Wonderful staff, they go out of their way to make people feel better about themselves and the situations they find them selves in (in the hospital)

    Mike C.

    Providence Hospital is a 349-bed, 11 story hospital in Mobile, Alabama that was built in 1987. At the time, I'm sure that its design was pretty cutting edge; however, its exterior facade is beginning to look a little dated. Every floor of the hospital is divided into four wings with a central hub, as if the building had a modular design. The private patient rooms are very very small, and surround the circular designed nurses' station, which is very large. However, a hospital is about caring and healing; not just looks. This is a catholic hospital and its mission statement is: "Rooted in the loving ministry of Jesus as healer, we commit ourselves to serving all persons with special attention to those who are poor and vulnerable. Our Catholic health ministry is dedicated to spiritually centered, holistic care, which sustains and improves the health of individuals and communities. We are advocates for a compassionate and just society through our actions and our words". If you've ever lived in a big city such as Los Angeles, and have been to a large hospital such as Cedars-Sinai Medical Center, a lot of other hospitals pale in comparison. Even living in a medium sized city as New Orleans, we are blessed to have such a comprehensive health care facility such as Ochsner. I recently had my first experience with Providence Hospital when my 94 year old paternal grandmother fell and broke her hip. The hospital itself seemed adequate, but when it comes to your loved one, I've never had any hospital truly provide the personalized care that I wanted for MY loved one. Following a trip to the E.R. and then surgery, she was put on the 9th floor for her post surgical recovery. Unfortunately, like many other elderly patients who are admitted, another more serious medical issue is often discovered; and the same held true for us. After a series of tests and a terminal diagnosis, we were moved to the palliative care floor (11th floor) where she was made comfortable, as there was nothing more that could be done for her. The staff here was pretty good, but again, is anyone ever going to give you the care that you truly desire? Pros: Probably one of the better facilities in the Mobile, AL area. If you are Catholic, this is a good hospital for you. Very nice cafeteria. Very nice chapel. Sufficient parking. Free shuttle to parking lot. Special shout out to Chrystal Griffis MD and 9th floor nurse Brittany, both of whom are excellent, caring and have a great bedside manner. The campus and beautifully landscaped grounds are second to none. Cons: Building is getting dated. Only 4 passenger elevators that are often packed. Other than in the patient rooms, there are no restrooms in the halls aside from the "basement" cafeteria and the 1st floor lobby. Very small nursing staff for the number of patients. In summary, if I were a resident of Mobile, AL, this would probably be my first stop to get emergency medical care. However, once stabilized, I would probably opt to be transferred to a larger more modern facility. If I had lived in Mobile my entire life, I would probably give this place a 3 star rating. But having lived in Los Angeles and New Orleans, I've seen some better examples of what a 3 or 4 star hospital is like. My 2 star rating is not derogatory at all. I have just been fortunate to have been privy to some very top notch hospitals.

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    Great staff very compassionate people working in Hospital. Good food and clean. Nice selection.

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    Page 1 of 3

    Ask the Community - Ascension Providence

    Can I get a COVID vaccine shot at Providence?

    Thank you for your interest! We are currently offering vaccine appointments to patients of our Ascension Medical Group Providence physicians who age 65 and older or front-line workers in specific job categories. Those patients will be contacted… Read more

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    Review Highlights - Ascension Providence

    I saw a sign indicating we were only 11 miles from Mobile, so I told my mother we were heading to Providence Hospital.

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    Springhill Medical Center - Emergency room entrance rug

    Springhill Medical Center

    2.5(51 reviews)
    4.0 mi

    Prior to my surgery, I had to come in for pre-op labwork and registration, as well as be tested for…read moreCovid-19 as part of their policy. All patients must do so regardless of whether they have symptoms or not. The nurse was very nice and gentle with me, explaining everything as she went, apologizing for any uncomfortableness I felt. She truly tried to make it as easy as possible for me. I got a phone call the next day with my results (negative of course) and was then explained currently policy for visitors and what I needed to do the night before surgery, as well as the morning of. Surgery day, I arrived. I was called back quickly and got put into my gown and compression socks and put into a bed and nestled under a super neat inflatable warming blanket. All the staff was very friendly and kept checking on me while we waited my turn for surgery. The anesthesiologist (Chris Lambert) was super nice. He cracked jokes to keep me from being nervous, and said he would make sure I had zero nausea when I woke up, because I always do. He kept his word - not one bit of nausea when I woke up after surgery. Good man, thank you! The surgery itself was done by my own chosen surgeon (Dr. Chris Park) so I'll leave that part of the review on his page, but it's fantastic. After surgery, I woke up in my own room. I stayed overnight because Dr. Park said he prefers that after what I had done, because he knows my pain is controlled and he is able to pop in and check on me. It seemed like I good idea, and would've been, had it went according to plan. But it didn't. Dr. Park came in to check on me and tell me surgery went great. At that point, I was in no pain, which was good. He told me to go on and call the nurse to start my pain meds, and I'd get them every 4 hours. I set an alarm on my watch for every 4 hours (something I learned while fighting cancer) to make sure I wake up and take them on time to stay ahead of it. He said one the pain hits, it's 10x harder to get it back under control. I called my nurse for pain meds at 7:51pm. I called again at 8:30 because she never came. She finally showed up at 9:20 with my pills and an attitude. By then I was in tears from the pain. I refused to let my husband FaceTime me because he would see how bad I was doing and I knew it would stress him out. (Hospital has a no visitor policy, so he had to drop me off at the door and leave, and then pick me up the next day when it was time to go home.) I took the pills and thanked her. I reset my alarms since that obviously messed up my schedule. 4 hours later, alarm goes off and I request my pain meds. Nurse doesn't show up til nearly 2 hours later, again. I'm in tears, again. I ask her politely if my chart says every 4 hours or every 6 hours in case I was confused from anesthesia when I talked to Dr. Park, since she was bringing them every 6 hours. She said "Chart says 4, but you're not my only patient, so you get them when you get them." That's how my night went. When Dr. Park arrived bright and early the next morning, he was surprised to see me in pain and asked what happened. I told him, and he left the room immediately. I heard words being exchanged, and he came back in and apologized profusely for the experience I had because that's not how it should've been. He said my entire reason for being there was so that wouldn't happen, and I could tell he was greatly upset by it all. Needless to say, after that, things were different. I had a different nurse until I was discharged. I was immediately given morphine to knock out the pain, then set back on my original schedule of Percocet every 4 hours. Once they saw it was working as it should be (as it should have been last night had it been given correctly) I was able to go home. My daytime nurse was a gem. Super sweet, very attentive if I needed anything, but I try not to call unless it's necessary. The food was delicious. Other than that one night time nurse, my entire experience here with everyone was wonderful. ** I will not name the night nurse. I only know her first name and it's a common one, so I don't want to put negative light on innocent people with the same name. I found out later that she was reported for her behavior, so that's all I'll say about that.

    I would have given no stars if that was a choice. Oh, I'll be back here to inform you more about…read morethe situation later for I am just a little busy with my fathers condition and the lack of knowledge by the so called "doctors" here. Oh, and I'll have photos and everything! If you can help it, please, take your loved one elsewhere like Mobile Imfirmary. These people have NO idea what they are doing.

    Photos
    Springhill Medical Center - ER floor

    ER floor

    Springhill Medical Center - Emergency lobby windows

    Emergency lobby windows

    Springhill Medical Center - Springhill Medical Center celebrating 50 years

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    Springhill Medical Center celebrating 50 years

    Mobile Infirmary - Elevators

    Mobile Infirmary

    1.9(30 reviews)
    7.1 mi

    Mobile Infirmary Hospital Pros: They seemed to gotten my…read morewife well enough to leave and offered adequate follow up referrals. While on the ward one or two of the staff took the time to assess my wife and obtain some history before any actions. Cons: I brought my wife to the ER via ambulance. I was instructed to go through another set of doors for registration which took all of about 10 minutes. I was instructed to wait until called. Over an hour passed before I lost patience and started to ask about her and her situation. Oh, no one called for you. No, I answered. (If they did it was over the PA system which is all but unintelligible.) I was told what treatment room she was in and allowed to enter the emergency room. I had no escort and I had to find her room somewhat hidden in a corner of the ER. I was given the information that she was sedated but they appeared concerned that she had opioids in her system. I had brought all of her meds with us and if they had bothered to look at them they would have realized that she was prescribed this medication for her chronic pain. I got the feeling that they were treating her as someone who OD'd when in fact she was delirious with her high fever and in great pain from her back due to psoriatic arthritis. Her temperature was above 99 degrees which for her is a medical crisis because she has a normally low temperature (97 degrees) as her "normal". I tried to explain this and this information was ignored. The same as when the ambulance attendants ignored it. Additionally, because of the opioids present in her system the staff seemed to take the attitude that she was an addict in withdrawal or OD'd. They appeared to totally ignore my input that a fever causes her delirium. The same approach was taken by the ambulance attendants. I was reminded on several occasions that "we deal with the current situation and don't care about the past". After about another hour or so I was informed that she was now sedated and resting and that they would transfer her to ICU when a room became available. It was recommended that I go home and get some rest. Upon my return I was met by her sisters who informed me that they were told that she came in by ambulance on her own and that her husband had yet to come to the hospital. They were frantic wondering and worrying where I might be. Apparently, this information was not included in any patient briefing from one shift to another or upon transfer to ICU. The CNAs who performed the role of "Sitter" when she was in ICU were of little or no help except on one occasion where she assisted with breakfast. During the early stages they, like the ambulance attendants and hospital staff, would insist that my wife stop rolling around in bed, to lie on her back and uncross her legs. No thought was given to the idea that she may be in severe pain and was trying to find a position that would ease the pain she was experiencing. I assumed that it was hospital policy that no chairs can be offered to family members who were visiting or staying with the patient in ICU. In the room there was a stool at a computer work station for the staff and a small recliner. The CNAs parked themselves in the recliner and never offered its use to myself or my wife's two sisters who also came to visit when they could. The CNAs were comfortable in their recliner and managed to entertain themselves with their smart phone and the television set. Doctor doing a sternum rub - The doctor came in and asked my wife a question, he gave her about a second or two to respond and then he applied a sternum rub with his index and middle fingers. Everything I have been taught and read states that this action should not be the first action. That repeating the question, shaking the patient and other less painful methods should be employed first. I was about to intercede (cold cock the SOB) when my wife responded. However, if the doctor knew anything about his patient he would have known that she had undergone two open heart surgeries and that wire is the only thing holding her sternum in place. The ambulance crew receives a D- The ER staff receives a D The NICU staff receives a D+ The ward staff receives a B. All in all, not a sterling example of quality health care. John Diamond

    Care for family member with cancer.... A few nurses and…read moreassistants were very good. Majority were very poor. Communication among team members awful. Some outright lied to avoid work. Room dirty most of time. Workers left dirty linen on floor for hours until I kicked it into doorway. Medical equipment such as tape and pill cutters dropped on floor and left for days...what does housekeeping do ? Pain meds often an hour late for terminal patient with great amount of pain. Social worker excellent. She was the only person who could be consistently counted on to get anything addresses.

    Photos
    Mobile Infirmary - Doing my rounds!!!

    Doing my rounds!!!

    Mobile Infirmary
    Mobile Infirmary - This is the men's room on the cardiac wing. This was 1p on Sat.  It remained like this throughout the day.  Details matter in healthcare.

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    This is the men's room on the cardiac wing. This was 1p on Sat. It remained like this throughout the day. Details matter in healthcare.

    Jai Thakur, MD - TN MVD Keyhole Craniotomy Incision 1 week post op

    Jai Thakur, MD

    5.0(1 review)
    6.2 mi

    I was diagnosed with trigeminal neuralgia (TN) in 2009 which is nicknamed the "suicide disease"…read more While visiting near Mobile Alabama I had a flare that would not subside. After 3 weeks of increasing and adding medications as prescribed by my NC neurologist I went to USA University Hospital ER and was subsequently admitted for 4 nights for pain control. At this time I made the decision to have Microvascular Decompression via keyhole (2 cm) craniotomy with Dr Jai Thakur. Best decision EVER! I did not realize how much of my quality of life was gone; either through medication side effects, TN diagnosis, or avoiding TN flares. I am only a week post op and my greatest risk currently is incisional infection which is minimal at this time. I have several rupture cervical discs which has made recovery a bit more challenging but once this issue was addressed in addition to some occasional incisional pain, I have been basically pain free!! For the first time in 14 years! As a retired ICU RN from a 1,000+ bed hospital in NC, I became apprehensive about several additional tests to verify information that initially delayed surgery for more than 24 hours. But then I realized I had to respect and appreciate the thoroughness Dr Thakur and his team displayed. I feel so good that I want to initiate conversations about cervical ruptured disc repair!! USA University Hospital is lucky to have such an amazing & talented physician practicing in Mobile, Alabama.

    Ascension Providence - hospitals - Updated May 2026

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