Ascension St. Vincent's Riverside overcharged me, did not let me know until I told them my card flagged it as a fraudulent purchase, and dragged their feet to refund me $600.80.
I was quoted $850.80 as my patient responsibility for a procedure, so I had to delay the procedure for a year until I could afford it. A year later, I was again told my patient responsibility was $850.80. My tax-exempt medical PayFlex credit card flagged the $850.80 purchase as fraudulent. When I looked at my explanation of benefits from my insurance company, I found out I was overcharged $600.80. My procedure was in April. The charge was flagged in June. Ascension St. Vincent's never told me I was overcharged, then let me know they would send a check that I would receive in 3-5 business days. When I called back in the middle of July to ask where the check was, they said it would actually take 4-6 weeks. It is now the end of July, I have still not received a reimbursement check (that I have to then forward to the PayFlex card, which will take an additional week), I may now have to pay back-taxes on the $600.80, and my health insurance expires at the end of August--all of which Ascension St. Vincent's is aware of. It seems this business is scamming patients and hoping they do not find out. I have a good doctor here, but I can never trust Ascension St. Vincent's healthcare system again and have had to find a new doctor due to this. read more