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    Labcorp

    Labcorp

    2.3(3 reviews)
    0.1 miWestside

    I am so sad the last review as not good. My experience was fantastic. I made an appointment…read moreonline on a Friday for the following Wednesday. I checked in online before I left my house about 10 minutes away. When I got there I checked the app and said I was there. I sat down and within 2 minutes, I was called back by the sweetest lady. We talked and had a nice conversation. I explained that it is usually easier to use my hand and she did that and my blood was drawn within a matter of minutes. I was bandaged and out the door in less than 10 minutes, probably closer to 5. There is ample parking. The office is on the same side as St. Vincents Primary and Urgent Care. The office was clean, well organized and made the process easy as can be. I will definitely choose to come here when I need to.

    I have been to this Labcorp location several times in the past and always had good experiences, but…read moremy visit on July 31st between 9:00 and 9:30 AM was by far the worst experience I have ever had. I arrived for lab work and explained to the employee that my doctor's office had faxed/emailed my paperwork and that it should already be in the system. She asked for my doctor's name, and when I could not immediately remember it, I asked if she could look it up. Instead of simply helping, she lectured me that I should know my doctor's name and that I should have expected to be asked. After I found the information and provided the doctor's name, she searched and said it was not there. I explained that my doctor's office told me it was sent the day before. When I attempted to call my doctor's office to confirm, she rudely pointed at the sign about cell phone use and told me to read it. I stepped outside, called my doctor, and they confirmed it had been sent and resent it again just in case. After checking back in and waiting another 10 minutes, I was called back. I explained what happened, and she again pointed at her computer asking what the date said. After repeating this several times, I told her, "I really don't care if it came in yesterday or today. I'm telling you what they told me." Her response was, "Come on, doctor's offices lie all the time." That comment, along with the way she handled the entire situation, was extremely unprofessional. I was simply trying to get my lab work done and resolve a paperwork issue. Instead, I felt like I was being talked down to and treated disrespectfully. I even tried to lighten the mood by asking about the Jaguars photo on her desk, but even that interaction came across with an unpleasant tone. That was the icing on top of layers of disrespectful and unprofessional behavior throughout the entire visit. This interaction upset me for the rest of the day, especially because this situation could have easily been avoided with better communication, patience, and professionalism. I hope management reviews this interaction and provides additional training on patient communication. I have had good experiences at this location before, which is why this visit was so disappointing.

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    Ascension - laboratorytesting - Updated August 2026

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