I gave 3 stars only because 1 part of my visit is the best ever! The 2nd part is the worst ever! Dr. Nassery is the BEST physician I've ever had the pleasure of working with for my health. She is honest and open and caring and perfect in my humble opinion. She is the reason I keep returning again and again. That's the great thing about this Ascend location. The bad? The phlebotomist! He is the most rude, uncaring, unsympathetic individual in the nursing field I have ever encountered. Twice now, he has treated me like a child. He is condescending and unprofessional in every way. At this most recent visit, I was nice but made a request he obviously didn't like. I asked for a butterfly needle because I have a fear of needles. Instead of accommodating me without fanfare, he proceeded to tell me that I have big veins and will get a big needle (not what someone who's scared needs to hear). We even held up a handful of what he planned to use instead. Again, not the right move when someone tells you they're scared. He then proceeded to say butterfly needles are only for infants. THEN, he went to far as to say there's no such thing as a butterfly needle. After I closed my eyes to power through (while tears are running down my face mind you), he finished up and said...you got what you wanted and snapped the needle out of me causing pain. He looked directly at me and followed up with...did that hurt? I can't stress enough to anyone planning to visit this location to be prepared for what is the worst encounter you will have getting blood drawn. read more