First of all, office management. I had a hold time of 15 minutes. Over and over it was "if this is a life threatening emergency, hang up and dial 911". I thought of "if you are pissed off about your wait time, dial 111" and let them figure out how to staff the phones with this feedback. Secondly, office staff. I needed a refill on a very common drug and took my online pharmacy paperwork to get filled out. I called to check on this, and the office person said the doctor had never heard of the drug; she misspelled it after I had spelled it 3 times when I called the first time. Then, with the right drug, after being on hold forever, I got the news that my dosage was extraordinary, that the highest dose was 6 mg. Well, the drug's smallest dose is 10mg. I needed 40 mg, right in the middle of an average dose based on the online pdr. Did I ever speak to the doctor on the phone about this? NO, everything was relayed from office staff. All of this transpired over the course of a week; by week's end, I was out of medicine and out of patience. Frustrated and irate might be more accurate. I have taken the drug for 30 years, have never had problems getting it refilled. Third, initially I was impressed with the doctor's mellow temperament; I later changed my mind to "hard to get his attention." I had a reflux problem that was taken care of with a prescription, but I was in a fair amount of distress that day. Next scheduled appointment was 1 month later. Which I have already cancelled. read more