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    3.7 (3 reviews)
    Closed 10:00 am - 5:00 pm

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    Furniture Fair

    Furniture Fair

    2.2(17 reviews)
    5.6 mi

    Thank you to Tony! This guy helped furnish my new home! And he was very knowledgeable on the…read moreproducts in the store. Truly a gem!

    I've been a customer of Furniture Fair Greenville, NC for many years, buying numerous items…read more Always took advantage of their sales and finance offers. Up until my last purchase when I was treated like they were more interested in their bottom line than resolving a problem and keeping a good customer. That is too bad, for them, and for me. I purchased a Corinthian power reclining loveseat on November 29th of 2021. The loveseat was on display at the Greenville store, so I was able to check out the power reclining feature and to see how comfortable it was. The loveseat appeared to be of very good quality and well made. So, I made the purchase and picked up the loveseat from their loading dock the next day. I set up the loveseat in my family room and was very pleased with my purchase. So, over the holidays the new loveseat was used by myself and my wife, and we loved the power reclining feature. So maybe the defect was there all along, but I did not notice until I was having trouble with my back. What I realized is the seat cushion on both sides did not have ample support and the seat cushion would sink lower on the outside when sitting. So, when you sit down, your upper body would be leaning to the outside instead of up straight, and that is why myself and my wife were having back trouble. To alleviate this issue, we would put extra cushioning on the seat to the outside. I felt like this was a manufacturing defect, so I contacted the store in Greenville on January 6, 2022, and was given the phone number for the Jacksonville store who takes care of all repair and replacement issues. So, someone came on January 19th to check the issue. On February 14th, I was contacted by the repair department and was told that new mechanisms had be ordered and will arrive in 2-8 weeks since parts are coming for overseas in a container. This was not the ideal situation for me, having made the purchase of this loveseat for $1800 and I also had purchased the 5-year protection plan. Over two months later on April 25th, having not heard back, I called and was told the parts had been delayed and would be arriving "shortly". Not happy with this situation I contacted the salesperson and the sales manager but had to leave messages since neither were available. Never got the first phone call from either. I guess they don't deal with problems very well. It appeared to me they saw me as the problem and not the loveseat. On May 18th I called and checked for any progress in getting the parts and was told it would be two or three weeks. Finally, on June 21st the loveseat was picked up to be repaired at the store. On July 23rd I heard back that repairs have been completed and delivery can be scheduled back to my residence. At this point, I went to the Greenville store to check to see if the problem had been resolved. Was not surprised to find that nothing had been done to resolve the issue with the seat cushioning. I talked to the sales manager and was told they had done all they are willing to do. I would not get a refund so I could buy another loveseat in the store or just a simple exchange for one that did not have the problem. Was told this issue went all the way to top management and any refund or exchange was denied. Just a side note.... I had planned to buy the entire set including the sofa and single recliner, but I could not do business with a company that treats a customer like I had been treated. So, the bottom line is that Furniture Fair did not resolve the issue, and they have lost a good customer who has bought thousands of dollars of merchandise over the last twenty some years. And I really enjoyed going there. Sincerely, Lewis Miller

    Photos
    Furniture Fair - New Washer/Dryer set!! Super excited.

    New Washer/Dryer set!! Super excited.

    Furniture Fair - Very uncomfortable and the leather is becoming brittle and cracking.  These are inside couches that never have sun touch them.

    Very uncomfortable and the leather is becoming brittle and cracking. These are inside couches that never have sun touch them.

    Furniture Fair - New stove!! Unfortunately my new place is not fitted for gas but I got a great stove to replace the gross one left by the previous owners.

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    New stove!! Unfortunately my new place is not fitted for gas but I got a great stove to replace the gross one left by the previous owners.

    AS - appliances - Updated May 2026

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