We use this company before, and always had a great experience…read more We thought our heat went out and we had called them for their 24 hours service / emergency services. However, we did not get a call for a couple hours so I would not say they are open 24/7 but they did return our call pretty promptly (within hours). They were very courteous and they returned our call. However, they were not able to get to us until the next day so we did not end up using them this time which is understandable a lot of people were without heat when we had severe low temperatures. I recommend this company their family owned local and customer service is really great.

From the owner: Serving the Community for Over 43 Years!…read more American Home Heating and Air is a full service heating and air conditioning company that performs service and installation to both residential and commerical customers. We offer financing on new equipment with approved credit, and 24/7 emergency service!

So, let's start with a 'complaint', the AC they installed in June stopped working. I put complaint…read morein quotes though, because a problem is less important than the service, at around 7 I sent them a service request through their site, 7:30 I got a call telling me they'd have a tech out between 9 and 12. Yes, that fast without me requesting emergency service. And they had already had looked up my account and knew that this is a warranty job. Seriously, I thought the install was well done, 2 man crew, and maybe 8 hours, a very well organized job. Seriously, you need AC or heat work, call them, you won't regret it.

I have been using Welch for approximately 5 years now. I had left my previous company due to…read moremanagement changeover and merging with another company. A neighbor recommended Welsch to me and I could not be more satisfied . I have a big home with 3 air conditioners and 3 furnaces, so I rely on them to keep working. Colin is our service person, and he is "the bomb". He is always on time, extremely good at what he does, very very thorough, and respectful to not only my husband and I, but treats my house respectfully also. I have one unit in the attic, and he never complains about crawling up that ladder in the heat to check it out. My pricing is a bit more due to the number of units I have, but the quality of service and respect is so worth it. The office staff is very organized also, and always kind /nice when scheduling or troubleshooting a problem.

My air conditioner stopped working. I received a call within 10 minutes and received service within…read more2 hours. Extremely knowledgeable, excellent quality. Would recommend without hesitation.

JLM replaced my entire HVAC system last week and I'm very happy, so I wanted to write a review…read more They arrived right on time, completed the work ahead of schedule, and walked me through the system and answered all of my questions. It was very easy to complete the financing process as well. Before it was installed, JLM sat down with me to review all of our available options based on the current status of our system. I feel they are very trustworthy, unlike some other "bigger" companies we've used in the past for service. Highly recommend. Thank you JLM!

Had a bigger Hvac company start servicing my new homes unit- the AC stopped working- the guy came…read moreover and said "it's an electrical wiring thing, but I don't have time to figure out what's wrong. It's too complicated. You need a new system anyway- it's old" said I needed a complete replacement because they can't service my air conditioner anymore - wanted to sell me a $10k unit. Branden came over and did a long look at my unit and agreed that it was an electrical thing- apparently he WAS willing to figure out what was going wrong- got it going again and said when it stops working again to call him so he can figure out where the wiring needed replaced. Spent a long time at my house. Well, it went out a month later and he came over and did everything he could to figure out where the wiring problem was. Took a couple visits and lots of trial fixes. Said he could service my AC just fine in the future and fixed the issue- everything working again. He also has lots of options for when I do need to replace my older system- but it's not now. Very conscientious, very knowledgeable and very patient and tries very hard to fix the problem without taking shortcuts and not wanting to do the work cares more about the customer than making a big sale.

Very great service overall but following up after an AC repair to ensure the fix was done right was…read moreabove and beyond!

They came out based on a claim I made thru Select Home Warranty for our dishwasher that just…read morestopped working. When they arrived my spouse told them that we had had noises from what we believe was the water hose for the past year ( note that during that whole time we had been using the dishwasher ). We had to send a few extra pictures for the claim ( probably should have been done by the technician ). Two days later we are informed that our claim was denied since the dishwasher stopped working a year ago -- totally false. Even when talking to representative at SHW and explaining "Why" would I wait a year when my dishwasher wasn't working -- they kept stating "the technician stated that the dishwasher stopped working a year ago". I can't imagine how something like this could be confused by technician and putting myself out of any warranty work being covered. Just terrible experience and I would be hesitant to use this company for services.

The GCAR associates were diligent, knowledgeable, and highly qualified to clean the air ductsread more

Design Aire did a great job from start to finish. Their initial consultation was very detailed in…read moreaccessing our needs and didn't try to upsell us over what we needed. The installation was also very professional, on time, and did a great job cleaning up and answering questions. The inspector also remarked at what a great job they did. We are very pleased and I would highly recommend them.

Thomas came to our house to look at 2 air conditioning units that weren't working. He said that…read moreboth units were out of Freon. The newer unit was frozen over so he said he couldn't figure out what was wrong with it until the ice melted and the other was old and should be replaced. He became frustrated with me when I had trouble understanding what was causing the unit to freeze over if there was no Freon. He appeared arrogant and I was ready to send him home at that point, but my wife was mainly dealing with him and it was a hot day. When I complained to my wife about him she said that maybe I shouldn't have bothered him while he was working and that he was very nice to her. After examining the units he spent a while discussing our options which included a new air conditioning to replace the older one or adding 5 pounds of AR-22 freon for $1100. He wanted to charge $7,500 for the new unit which seemed reasonable, but he couldn't do it until next week and, after a quick Google search, I told him $1100 was high for adding freon. Then he once again appeared upset and asked me what I was talking about. When I explained that I quickly looked it up and knew that It usually costs maybe $500-$750 he conceded that I could find it cheaper elsewhere. Then he told us it was $125 dollars for the visit. I told him that he can't charge me for the visit because nobody notified us that there would be any charge. He said that he doesn't work for free. But I told him that without prior notification of a service charge, I didn't believe it was legal for him to charge me considering he didn't do any diagnostic testing or any repair work. He just looked around and told me something any technician could have discovered in a few minutes. He then while standing in our kitchen played the whole recording of the conversation my wife had with the dispatcher to learn that we were right and we were never notified that there would be any charge. Two days later we had Meyer Heating and Air do a same day installation for the same $7500 and they added freon to the other unit for free when the $333 leak detection didn't reveal any leaks. Plus the reps at Meyer were very pleasant to work with so I gave Meyer a 5 star review and Design a 1 star review.

We had to replace our HVAC units in December 2015, and it was suggested that we have our duct work…read morecleaned before having the new units installed by Awtrey Air. They recommended Ductz, and it was the best experience. Their salesman who came out was professional and spoke in terms I could understand. Their team the day of the cleaning was careful, on time, and so polite! Then my office needed their duct work cleaned. It is a semi-industrial office, and had never had the duct work cleaned in 50 years of having the building built! My one and only call was to Ductz! Patty came out to the office, and explained the entire process through all 4 of our units. The team was in our office for 2 evenings, while the office was closed. They were AMAZING! Came back in both mornings and had no idea anyone was even here. They were so clean with everything, and nothing was out of place in the offices. Great job!!!

They cut 2 huge pieces out of our hvac system that we were not prepared for. They used some kind of…read moresealant on the patches, which is an eye sore. I contacted the owner and was told she thought she informed us. We definitely would have questioned that procedure. Well, we recently had Peters service the unit. The technician said there was no reason for cutting 2 openings in the unit. We were very upset. Also, we had to replace several of the registers due to paint being scratched off by the Ductz employee. We also had to touch up the ceiling where black marks were made by the serviceman. Peters referred this company plus they had good reviews. So much for that. Per Peter's technician's request I did let them know not to refer Ductz any longer. Hopefully they listenened. Plus, it was expensive(over $900). All that and we haven't noticed any significant change in air quality. Very disappointed.

This company does not disappoint! Great knowledgeable technicians. There are a lot of choices,…read morebut this company is the greatest!

Hello - My name is Carly W…read more I have used this company omg- SO SO MANY TIMES. No one is better. They are QUALITY. We own over 800 rentals, we also are building out a hotel and even my own home. I use them for everything. The money you spend, is well worth the quality you get. I am grateful for this company, many contractors are SKAMMY- I can assure you, STAY COOL is not one of those. This is someone you can TRUST. And I trust no one, so that is a lot coming from me. 10/10 HIGHLY RECOMMEND! -Carly Whiteaker

Jerry Kelly installed our new HVAC System in November 2017 and has been taking excellent care of us…read moreever since. Today their very personable technician, Dillion came out to check, maintain and clean our A/C unit. Dillion did a great job, very professional, friendly, engaging and thorough. We truly appreciate everything Jerry Kelly does. We highly recommend them for your heating and cooling needs.

After our furnace failed to turn on, we contacted Jerry Kelly Heating & Air Conditioning to…read morediagnose the problem. We were told that we needed both a new furnace and a new water heater, despite the fact that our home is only nine years old. The technician quoted us approximately $15,000 for the recommended replacements. To make matters worse, the technician asked my wife to take out her phone and enter a five-star Google review for him before he left. We decided to get a second opinion from another company, which determined that the problem was simply a faulty control board. The repair cost only $750, and our furnace is now working perfectly. I have since heard from several other people who say they have experienced similar issues with Jerry Kelly, including being pressured to purchase expensive replacements they did not need. Based on our experience, I am extremely concerned about these sales practices. I believe the Better Business Bureau (BBB) should investigate these complaints. I am particularly concerned about the possibility of elderly or vulnerable customers being pressured or frightened into spending thousands of dollars on unnecessary equipment and repairs. I am sharing this experience to warn other homeowners and encourage everyone to seek a second opinion before agreeing to costly HVAC replacements. In our case, getting a second opinion saved us thousands of dollars.

Many thanks for a very professional installation of the Lennox HVAC system.  I was pleased by your…read morecommitment, knowledge (and price).  I look forward to your service in the future. I highly recommend you and your company to anyone in South St. Louis. Gale Ormiston

I've been using Otto for over 5 years. He response fast to issues. He's easy to get a hold of,…read moreunlike other hvac companies I've used in the past. He may not be the cheapest, but the quality of his work is worth the price. You get what you pay.