The technician (Victor) who came out was one of the most professional technicians I have ever met. I am very happy with the service that was provided. read more

Leaves a mess after installation, turned off my master power and didn't turn back on, hence thawing out my garage refrigerator. Woman in office is not helpful and clueless. Overpriced, save your money and go elsewhere. One star because had to give something. read more

I highly recommend ARTISTIC GARAGE DOORS in SAN CARLOS Oliver and his team originally built and installed my beautiful garage doors 25 years ago they've provided impeccable service since then. I recently had a accident where I backed into the garage door, yikes , they came out promptly to get everything back together and working ! A word of CAUTION ! Please make sure you are contacting the original , Artistic Garage doors located in San Carlos. There is another company also named artistic garage doors, but with the word REPAIRS in tiny letters under the logo, they're out of Redwood City. They are piggybacking off of the reputation of the original artistic garage doors in San Carlos and I was scammed by them once before they are extremely aggressive and expensive and not the same quality save yourself the headache and make sure you're using artistic garage doors, San Carlos location. They are the real original company. read more

Do not do business with this company! We don't mind paying for quality but being raked over hot coals is quite another thing. Had a snapped Torsion spring replacement job done by Victor who was very efficient and knew what he was doing on the Doors that were installed in 2018. They charged $720! The springs retail for max $135 the pair and it took him 20 minutes to do the job. Even if you were to charge $100 for a house visit and minimum 1 hour labor charge that would still be a higher labor rate than the local Ferrari dealership in Los Gatos. ABSOLUTE HIGHWAY ROBBERY. Upon calling to reasonably complain the next day we were snapped at with a BS reason and then hung up on! Very disgusted and as a realtor I will definitely spread the word! NO NO and hell no! https://youtu.be/5k9qrgZ9rPs?si=RMSNH09v9r5JHdHK Do it yourself and save $600 read more

Artistic Garage Doors - Snapped Spring - Garage Door Services Near Me - San Carlos, California

This company did a wonderful job on installing a new opener on our existing garage door. Victor was on time and very friendly. Our installation was a difficult one because of some existing heater ductwork but Victor engineered a fix and it was all done very professionally and with great skills. I definitely recommend them if you need anything to do with garage doors. Ted A San Carlos read more

I have used Artistic Garage for as long as I can remember 20 plus years. I know they changed ownership recently and I met the new owner. I was happy with him and his work. Today, I called with a need for a technician as soon as possible. The woman who answered made me not want to use Artistic Garage again. I was able to get my garage door fixed and my husband was able to get in our home. I wish the woman at Artistic Garage would have remotely cared when I spoke with her even if she wasn't able to help right away.. read more

Assholes. The owner or owners, assuming those two older brunette and blonde Caucasian ladies were not, need to really get their act together in terms of who they hire. I was temporarily double parked because of the poor parking job from one of their employees while readying my inspiration photos and they were immediately combative; stating that I needed to move as the space was for customers only. I stated that I was a customer and apologized as I was about to adjust (it was difficult to find parking with the ram-job from whoever double parked the blue truck and something spilled in my car). This was met by ignoring my statement and pettily adjusting the "reserved parking for AGD guests only" sign after I clearly stated that I came in for my parents and potentially my own home that would've required at least EIGHT CUSTOM doors throughout. If you're going to be so miserable to a potential customer you've barely interacted with then perhaps retire or find a job where you don't have to work with others. I immediately left after this poor display of service and will be bringing my business elsewhere. I am a business owner myself and understand that it can be difficult sometimes; it doesn't take much to be kind to others but it takes a lot to be an asshole like how they were here. read more

We had Oliver come out to install new openers in our Eichler - sliding garage doors. We had previously had a handyman install some but the work was jerry-rigged and didn't work well. So happy to now have functioning doors! Great work, nice guy. read more

I hired them to build and install a new garage door. I wanted quality without a crazy price, and I got it! The door is wooden, and they designed the windows based on a sketch I made. It looks awesome! read more

Artistic Garage Doors - Garage door by Artistic Garage Doors - Garage Door Services Near Me - San Carlos, California

They are a little on the expensive side, but they do make custom garage doors. They gave me 10-12 weeks estimate to start the job, but was able to get a door in just 1 week by paying a $1200 expedite fee. Be aware the doors they install are only primed and need to be painted and waxed, and they don't offer such services or have any painter recommendations. read more

Amazing! our garage door was installed by artistic garage door company in 2017 and we needed a repair quickly. This review is for the installation all those years ago, as well as their repair this morning. They did a great job back then and were quick and efficient servicing the door today! Thank you so much. read more

So glad we called them. We were having issues with garage door unit. After some testing found the issue. Replaced part and back in business. Gentleman was very personable and price was very reasonable. Would definitely use again read more

We got a great door that was expertly installed, and at a great price. Artistic manufactures the door we wanted - sapele mahogany with cascading tempered glass inserts running vertically up one side of the door. Artistic's price was 15% less than the nearest competitor, and included superior installation hardware and a pair of long-service-life torsion springs (this is a big and heavy door). Installation included scribing to snug the floor line, and adjustments to the door jamb framing (ours is slightly uneven) so that the door bottom aligns with the lip of the garage floor. The owners, Ron and Marge Fouts, are a pleasure to deal with. read more

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Two years later, still in love with the natural cedar garage door. It makes a huge difference in the outside appearance of our home, as you can see with the before and after photos. Great company to work with, with all in one service. read more

Artistic Garage Doors - beautiful natural cedar garage door two years later still beautiful - Garage Door Services Near Me - San Carlos, California

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Love these people. Great little business. They are people of their word and that's what matters to me. We had a very expensive garage put in our home and for some reason it was making some kind of noise that didn't sound right. We spent well over ten thousand dollars on this door, so I was a bit upset. But they put up with my voicemails and they made it right, not once, but two times. No charge and no questions. To this day my door is working perfect and I get nothing but compliments on it. I will highly recommend them to anyone! I will also be using them for all my future maintenance. Great people!!! read more

Marge and team have provided beautiful garage doors for three projects over the past two years. For each house, they delivered a quality product with excellent installation and clean up. They're one of the few subcontractors that I have no complaints about. My only recommendation is to bring measurements or plans when you visit their showroom. Also, one tip - Marge is very straightforward, so she won't give you the typical salesperson treatment. On the other hand, you will get an excellent product, delivered and installed to schedule - that's what counts, right? read more

Artistic Garage Doors - nice doors! - Garage Door Services Near Me - San Carlos, California

I had a great experience with Artistic Garage Doors. The original owners of our house had a beautiful redwood garage door installed by them years ago. When one of our springs eventually broke many years later, I called Artistic. They came out and took measurements - turns our our big heavy garage door doesn't use a readily available, standard size spring. This was during the supply chain issues a year ago... they weren't able to source the exact springs we needed, so they went to a backup plan and had some springs cut by a local source. They were able to get us back in action pretty quickly! They did a great job with communication the whole time. Highly recommend this business. read more

I had an ancient garage door motor. It would sound like Hiroshima and shake like the 1989 Loma Prieta. Ron showed up last Friday and I wasn't home I thought it was the following Friday. Embarrassed to say the least, Oliver had another job in Santa Rosa. He came by afterword. 1 hour or less and silent as can be. Couldn't be happier! read more

Please save yourself for the anguish, DO NOT use this company!!!!!!! The service is so bad. They are crooks. I would give 0 star if I could. We have our garage door made and installed by them in 3/2018. After we move in our house in 9/2018, we notice that the garage door makes loud squeaky noise. So I called and left massage concerning to the noise. Marge, the owner called me back and said that she will have her tech to stop by to adjust the door when they have work to do in my area. I kind forgot about it. When my neighbor complained about the noise again yesterday, I realized that she's never sent a tech come to adjust the garage door. So I sent her an email. I just got off the phone with her. She has the nerve to tell me that since the door is out of warranty, she has to charge for the service!!!!!! I called her last Sept when we noticed the problem! She's never sent her tech to adjust the garage door as her promised. Now she wants to charge for adjusting the garage door for the noise!!!! She was so rude, talking over me and denying that she has never had that conversation with me. I trusted her when she said she was going to send a tech. I was being nice and understood that they may not have work in my area often. Now she wants to charge me for the problem that has been there from the beginning. One more thing, I later found out that there are options that come with making and installing the garage door. But I was never given the options. Marge will not tell you anything unless you know exactly what you want. But customers like me are relying on their expertise to help to make choices and decisions. DO NOT USE ARTISTIC GARAGE DOORS!!!!!!! read more

We shopped several garage door shops for our new doors and after reading the Yelp reviews and based on our experience with each one (and in spite of their higher quote), we ordered our new garage doors from them. Marge assured us that we would be very satisfied with the job. Marge was very helpful through the process and 4 weeks later, our new fiberglass garage doors were installed. One of the doors was getting scuffed and the installer said it would work itself out; 3 weeks later after it had gotten worse, they had to return to adjust the stop...and I asked for a touch up kit to repair the mark. My concern was that the door color did not look like the sample we had ordered from, so I wanted to make sure we received the correct color kit (PLUS Marge told us that particular style of door was only available in one color). I took photos of the doors and went down to get the sample to compare it to our doors. I was told the salesperson would have to bring the sample to us and I was not allowed to take it and return it myself. So do they check the doors against the purchase order before they are installed? I don't know. If they did, they either missed the difference, or they intentionally installed them hoping we would not notice the difference. Long story short, the doors WERE the wrong color and 1 month after it was called to their attention (and while they researched trying to refinish the doors in the proper color), they agreed to order us replacement doors. The new ones were installed a couple weeks ago (we originally ordered the doors in January). But after spending a 10% premium to have Artistic Garage Door handle the job, we did not get the trouble-free job we were promised. Yes they finally replaced the doors, but the hassle was needless and inexcusable. Plus, after the long and drawn-out process, since the replacement doors were installed, we have not received a call to make sure all was ok nor did we ever get an apology for the mistake. read more

The person(could be the owner, Ron F.) who answered my phone immediately started to tell me what I needed to do with my garage door opener even before I had any chance asking my real questions. I have no doubt he is with a lot of experience and extensive knowledge, but has he known anything called "Be respectful and let the customers make their own informed decisions?" Perhaps Ron should consider a teaching profession instead of customers' service one like he's currently in. read more

Thanks, Ron, for repairing the garage doors on 2 garages on 1 visit! We really appreciate having both garage doors working before the holidays. You obviously know garage doors -- from old to new. Nice work! read more

Highly recommend Artistic Garage Doors in San Carlos. We like to support local family businesses. Marge provided me with suggestions for door styles that would go well with our ranch style home. The installer was a really nice guy, took a lot of care in installing the door, and did a great job cleaning up after he finished. We've had a lot of positive feedback from neighbors and people who see our new door. And we are pleased with the updated look it gives our home. Artistic installed our previous door over 30 years ago and serviced it over the years. Always excellent customer service....thanks, Artistic! read more

Great work, prompt service and great response. The spring on my garage door broke yesterday. Today Victor arrived right on time (they gave me a 3 hour window, he showed up within 1/2 hour of the start of that window). The spring was replaced in no time. No mess, no fuss. He also checked the door in general to make sure everything else looked good. Just the kind of service with a smile (literally) I expected. Thanks Carlos. I always like giving the local company my business, and these guys make that easy. read more

I had a great experience with this business, on multiple dimensions. - they were recommended by another workman who came by my place. I love it when people in the construction biz will recommend people that they themselves know and use. - I had a broken garage door window that needed to be replaced. The woman gave me a price range right over the phone, which I always appreciate (some people won't quote you numbers on the phone). - She also walked me through a diagnosis of what kind of glass I needed -- I didn't know a darn thing other than the old glass wasn't tempered. She very reassuringly walked me through a few questions of "does your old glass look like this or like that" and we quickly got to the right answer. The new window is a perfect visual match to the old ones. - they had a guy drop by and do quick measurements. - when they got the glass back from the cutters, they came back by and installed it. Again very quick onsite work, and very affordable (half the price I was quoted by another place). - another big plus to me, is that they weren't trying to push a sale on me. When I was on the phone with them, I asked for ballpark figures on a new garage door -- mine is old and I've wondered if I should replace it. The woman on the phone, in conversation with me, figured out that I have an old redwood door (the kind nobody makes anymore) and she pointed out that the door should last a long time, that I probably didn't need to replace it unless it got broken. I always appreciate it when businesses are honest and don't try to push things on you that you don't need. Overall very positive experience. I'll use them again (I think my automatic garage door opener is on its last legs so when I need a new one, I'll call them). read more

This place saved me time and shipping on a part I really needed for my garage door. I searched in vain for a local company that sold a particularly hard to find part which is normally only available online. Even Sears didn't have it and they have most every part available for Genie openers. Called them on a Saturday as I have been manually opening my garage door since the beginning of the week and was very happy when they told me they had the part --- in stock! Apparently after picking up the part, it was one of those items you normally had to place every 5 years. You learn something new everyday! read more

Our garage door stopped opening and closing one day, and we called Artistic Garage Door because we'd used them before and they are local. They set up an appointment for the next day and came out in the early part of the time window they gave us. After determining the cause, we had two options; one to replace the part it needed and one to replace the entire opener. Since the difference in the price was not that much, we chose to replace the entire thing and I am sure glad we did. A lot has improved in the 15 years since our last one was installed. The service person, whose name was Huv, took a lot of time to explain how the new opener worked, He also lubed the track and told me what to do if in the future I wanted to do it myself. He cleaned dust and lint off of the track before he lubed it. It is now so much quieter and smoother than before. Finally, Huv programmed the Home Link system on a vehicle I had, so that I didn't need a separate remote control, and saving me the time I would have needed to learn how to do it. These extras that Artistic Garage Door did made us want to use them in the future, as well as want to acknowledge their good service on Yelp. read more

good service and helpful. Willing to share information. prompt and thorough.

Dealing with this company was not pleasant. I asked them to come and fix a cosmetic problem. They could have easily fixed it when installing a neighbor's garage but they didn't do it so I had to fix it myself. I'd try and avoid using this company if possible. read more

Wish I could give a good review. I'm in the middle of a remodel and running into the next door plumbing store and was going to run into this store for a quote on garage doors. I was literally in their parking slot for 30 min or less. The owner called to have my car towed. I ran out and had to pay $120 to have it unlatched. There is lots of parking. And then the owner wouldn't open her door. Nice way to run a business. I will never be back. read more

We have a broken glass pane in our garage door so my husband stopped in to Artistic Garage Doors to find out if they can order the panel or advise how to repair it. He was appalled at the service as he was told that they're not in that business as they wouldn't make any money. He was told to go to a glass repair down the street. The woman was rude and not very helpful. read more

HORRIBLE customer service. Marge is one of the most disrespectful and dismissive people I have ever dealt with. They leave a mess They do not admit to mistakes they have made and in fact they charge you to fix their mistakes Much more expensive than the other companies with no better work or service I would never use them again and would not recommend to anyone read more

Very disappointing. They failed to call me 30 minutes prior to their arrival as I requested. Actually they failed to contact me at all, prior, during, and afterwards to reschedule. Well when I was finally able to reach them they had a surprise $100 fee for the appointment That was missed. When I explained this was not only my fault, the woman refused to believe me saying "that can't be true because I would have written down your request to call 30 minutes prior to the arrival". After being called a lier I decided to go elsewhere. Not to mention I got 3 very different price quotes from 3 different people who work here ranging from $350-600. read more

Our garage door works find and is functional, but I was very disappointed with the customer service we received from their office and installers. We ordered our garage door and confirmed the lead-time needed for the door. We were on a tight schedule as the house was going to be put on the market. As the lead-time approached we called to confirm the installation date. We were told it would be an additional 1-2 weeks from what we had originally been told and that they "didn't know it was a rush." Delays like this can be extremely detrimental to a construction plan. When the installer finally came he was extremely rude. Not only was he short when it came to explaining how the garage operated and how it was going to be installed, he ended up cutting off part of a shelf in our garage to make it fit - without telling us first! Great quality doors, but horrible customer service. read more

The aluminum door installed by Artistic Door required fixing a slipped mullion, which the company handled less than a month after my previous 2011 post. However, the same mullion slipped again around Christmas 2011, when Artistic Door was closed for the holidays. Once contacted in early January 2012, Marge said she was very busy and would call the manufacturer if she had time in what sounded like the very distant future. My spirit sagged right along with that mullion, but after contacting the manufacturer myself, the fix is now back on track by another garage door installer. Five stars to the manufacturer, Northwest Infinity, for standing behind their product. One star to Artistic Door for making me help myself. read more

I was unimpressed with the overall experience with this company. I had them come out to give us a bid on custom garage doors and they were made beautifully. The problem is that they did not take pride in the finish installation work. There was a substantial gap at the bottom of the doors where leaves could blow in. When I complained, they came out and added an aluminum brush. I would have thought that would be part of the custom installation, but apparantely not. They charged us an arm and a leg for that. We discussed it during our initial meeting and they ilater nformd me it was not part of the quote. Shouldn't the experts know that would be needed? There was even a gap at the top of the doors that was not covered by the facia board. The gap was about an inch , so wind/ rain would come right in to the garage. I had to add another facia board to cover the gap. Again extra cost and my time to install. We paid thousands of dollars for a custom garage door installation and the finish work came up short. They had no interest in making it right. Several gaps will now need to be caulked and floated prior to painting. Ron was very laid back in his style and ensured it would be another custom job for his portfolio. I have pictures of all the places they cut corners on the finish work. I have never had custom doors made before, so I counted on his expertise to let me know what I should have. He did not, and now I had to finish the job myself. He even left grout on the windows and told me I should scrape the grout out myself when it dried. Really? I paid thousands and he wants me to finish scraping grout? Shouldn't he do that as part of the job? read more

We found Artistic Garage from an old sticker inside our garage from our original garage door install. We wanted to replace to upgrade the look of our house with a new door. We went to Artistic and ran into Marge who was 100% helpful and quite funny to boot. We ordered a door it came on time, was installed beautifully and did everything a garage door was suppose to do. the price included everything including new rails and machinery. It was simply a no fuss job. read more

AGD did a great job building 2 custom wood garage doors for us. We get many people stopping by to ask who made the doors. The installation was done quickly and correctly the first time with no adjustments needed afterward. The painting contractor they recommended gave us an astronomical estimate, so we got advice on the right Sikkens finish to use and had our own painter do the work for much less money with excellent results. read more

Client's often need to put a new garage door on to update the look of a home as we prepare it for sale. Artistic Garage Doors has always been friendly and willing to help. Their prices are reasonable and they provide written estimates. They offer a great selection. read more

Needed a 3 panel wooden garage door with clear windows. Compared prices with home depot and they were basically the same. Received excellent customer service from sales person that came out and Marge in the office. Lead time was accurate and installation was very well done. Feel great keeping the money in the area and receiving an excellent service. read more