I am writing in response to the review below. It's unfortunate that you had such an unpleasant…read moreexperience at our office. As a 26 year employee of this practice, I would like to respond to a few things you have stated. Your concern: length of appointments and scheduling: In the beginning of orthodontic treatment, the adjustments are quite routine and basically a simple retie or wire placement. As treatment progresses, each individual patient's wires become quite unique to their specific needs. The need for bends and very intricate details are done according to the tooth positions to obtain the optimal root movements. These appointments, later on in treatment, naturally take more time to complete. Each patient is given the time and attention to detail in order to provide them with quality results. Secondly, each patient is informed of our hours at the very first appointment so when scheduling, there shouldn't be any surprises as to what hours are available. I also believe that our new patients are made aware that some appointment will be required to be done in the mornings or more specific times than others. Your concern: Inconsistent information: Next, as an assistant, I can say that when any of us are asked about the progress of patient or when the braces will be removed, we consult the original treatment plan and tell the patient their estimated removal date. Then we inform them that when the doctor checks them that day, that he would be able to tell them if that estimate is still the target date. Assistants and staff members do not give patients removal dates without the direct consultation with the doctor. And as far as leaving the braces on longer in order to get more money, I must say that this statement is inaccurate. The fee for treatment is just that. The only time that I know of any additional charges being added on for extended treatment time is when it is due to poor cooperation with headgear, elastics, keeping scheduled appointments or careless breakage of the appliances causing a gross extension of treatment and this is always documented and discussed with parents. It is of no benefit to us to keep your braces on longer that necessary, I can assure you of that. Your concern: parents accompanying children: As for our policy regarding parents in the treatment area, in our years of experience, most patients, regardless of age, respond much better when the parents are not right by their side. Most of our patients, even the youngest ones, feel a sense of pride when they come back on their own and are able to have their appointment completed all by themselves. If there is ever a concern about this, it is addressed and a solution is made. I can say that this has only been an issue a few times and once the patient becomes comfortable with our office, they want to come back on their own. The doctor is always accessible and if there is ever a need to speak to him at any time, it is done in the privacy of one of our consultation rooms as opposed to our open-bay treatment room which is usually buzzing with activity. Your concern: chatting staff members: I do apologize that you felt that the staff members were chatting in the lounge area. Our "lounge area" is located far away from the treatment room and is basically just a place for us to hang our coats and keep our belongings. So perhaps we weren't in the lounge area when you are describing your experience. I will say that our mood is light-hearted and yes, we may exchange playful banter between assistants and our patients. However, this takes place during the course of an appointment never instead of working on patients. Our goal is to have patients brought back and discharged in a timely manor so our schedule is on time. It, once again, is not to anyone's benefit to have our schedule running behind. I love my job. I enjoy meeting all of the patients and their families. Over my 26 years there, I have shared celebrations as well as heartaches with alot of these patients. They become like family as we treat parents, children, and siblings. I don't take anything about by job lightly, however, I do try to make each day bright, cheery and a pleasant experience. I know that I have been able to make a difference, however small, in many people's lives. I wish that, with all of the concerns you expressed above, that you would have brought them to our attention and we could have sat down and talked about each and every one of them so that your experience with us could have been one that was filled with the mutual respect and joy that so many of our patients have expressed.

The best in the business ! Great team , family oriented office. Dr. Ragland (Dr. Jeff ) will have…read moreyou smiling in a short time ! With a wide range of options for all your teeth needs! 100% satisfaction !

Dr. Olsen and his staff are awesome. Kind, thorough, and always ready to help. I highly recommend…read moreany age person needing orthodontic work done.

So, hear me out. I'm a 55 year old man who finally got braces. In August of 2022 Dr. Olson finally…read moreremoved them and he did a great job. Now I had to wear a retainer, which was provided to me. In November 2022 I retired and moved down to Florida. Prior to leaving Dr. Olson and his staff fared me well and gave me molds of my teeth in case I needed to make more retainers or for anything else. With all of the hassles of moving and settling down, I lost my retainers. I looked around at many dental facilities and no one would use the molds and I was quoted $500 to $900 for new plastic retainers. My expenses had been stretched and I found it to expensive. A week went by and I could feel my teeth moving out of place. So I reached out to Dr. Olson and his staff for help. They stated that they still had me on file and could have a new set shipped overnight. And for a very reasonable price. Wouldn't you know that literally a day and a half later I had new retainers. I kid you not, if I was a millionaire I would offer to move Dr. Olson's entire practice and house all his great staff to wherever I end up. It's this type of compassionate service to their customers at Olson Orthodontics that makes me wish I had more services like them around me. If you are wondering if this is the place for you and your family, don't think twice. Dr. Olson and everyone of his staff will make you feel great to have chosen their place for your Orthodontic needs. Thanks again Doc.

I have had mixed interactions with this dentist office. The cleanings and check ups were all good…read morehowever anytime I needed more done such as a small chip filled in or a broken tooth simply pulled I was instructed to see an outside or now an internal orthodontist. Had to argue with staff to have even minor fill or smoothing of sharp areas on teeth. Been a patient for years and almost every time I come in I get a notice from billing they do not show any insurance provider listed even though I have had two dental insurances for years. Recently during such a notice I received a bill for $70 and after leaving repeat messages and awaiting a response I receive notice they sent me to a collection agency. They finally responded to my calls only to tell me it had been sent to collections and I would need to deal with them. If you have allergy issues like I do be aware the waiting area has a musty, moldy smell to it and it can trigger allergies.

Horrible customer service. They just let you sit for 20 minutes after your appointment time before…read moretelling you they are behind. This should be told to the client when they check in. Don't waste my time.

I've been seeing Dr. Bentivegna for the last 15 years! And now that I have children, all of them…read morego to this office. The staff is very helpful and courteous, the place is clean, I would recommend this place to everyone.

This place is fantastic! They were able to get me in immediately to fix an issue I had and I wasn't…read moreeven a current patient. I wish I had known about them years ago. I'm highly impressed with Dr. Jack and the rest of the team. Everyone was so nice and caring. I left my last two appointments so pleased and am now a patient for life!

Professional, quick and thorough. I think prices are comparable to other offices I've been going…read moreto them for years and will continue with them

The entire staff at this dentist is top-notch. They are especially great with kids of all ages…read morewhile still maintaining a professional adult atmosphere.

Kind doctor, caring team. My family has always had excellent care with Dr Shpritz and we trust his…read moreexpertise completely! We have no hesitation in recommending him to family and friends.

A very good dentist who has a friendly and efficient staff. My family and I have been going here…read morefor years. Highly recommended.

Fantastic program with knowledgeable therapists and a convenient location. Online opportunities as…read morewell.

My son got his braces on in May and it was quite an adjustment for him at first, he is 14. First he…read morehad broken his bracets several times and it got very frustrating for me but Dr. Bonney office was very considerate and friendly and got him very quickly to fix problems. I am very satisfied with her and staff and would recomend her to others. Its only been 5 months and you can see the difference in his teeth already.