Be cautious! My wife attempted to go here, but had a horrible experience. From the start we were told over and over again that Artisan works well with our insurance and they were confident that they would pay. Several weeks into the process it came time to take a mold to order the prosthetic leg. I was told that day that it would cost close to $6000 out of our pocket. We were then told that Blue Cross was out of network, which Artisan knew all along. Now in hindsight I should've confirmed with insurance, but I trusted what Artisan was saying. Looking back their verbiage was intentionally misleading to get us to stay with Artisan. I decided not to do the mold and went to look elsewhere for an in network provider. I specifically asked the receptionist that came in to tell me about the charges what I owed so far and she said nothing. She went on to explain that there is nothing they can bill for since I didn't go through with the process. You can imagine our surprise when we received a bill for $225 dollars for 2 shrinkers use during the mold process. These shrinkers can be bought for about $50 in retail stores.
Also, this event held my wife back from getting her leg for months. Not only did she have to start over with a new provider, but the event also caused confusion with the insurance company. So it took longer to get things approved. It may not seem like much, but this time lost was devastating. It has made the entire process more challenging because of the changes her body went through during those months not being able to move around much. The phantom pains were excruciating. She kept being told that it would get better once she got the leg, but that timeline kept getting further and further out.
I wanted to talk this through with Artisan on the phone, but was told I could not even with my wife's verbal permission over the phone. Artisan said they would send a permission paper to sign and send back, but we have not received it. I wrote them a letter about all this, but received no response. We just keep getting the bill in the mail. read more