I went in for a cleaning. They give me an exam and explained what I needed, but didn't do the…read morecleaning. They billed the insurance company. I didn't want some of the dental services, they were supposed to check on the rate and call me back. I forgot about it. Four months later, I still didn't get a call back from them. I called them about the service quote, they had me on hold for over 30 min. The office manager said she was going to call back in 15 to 20 min later. She never follow up. I called got an answer machine and left a message, very, very, poor customer service. I called them back, next day, I was place on hold 3 times b4 someone finally answer the phone. They said they haven't gotten a quote, after 4 months later. This is the F-ken worst dential office I have ever been to in this area. I highky recommend go to other dentist office with better customer service and forget this office. I would not be surprise if most of the 5 stars are paid.

Been going here for years. All the ladies in the front, Dr. Chin and Dr. Julia are true…read moreprofessionals. They really care about you and your teeth. I have had just about everything done here and they always do a great job. Finally, not afraid to go to the dentist anymore.

Happy to be the 100th review. Dr. Chang helped fix a crown that popped out. Took care of it in 10…read moreminutes and charged me $9.36. Best deal in town. Looks like we found our new family dentist. Staff was also super friendly and made me feel comfortable being there. Office is clean as well.

I have been in the office for over 2 years, the staff are friendly, professional, and always make…read moreyou feel warm and welcome when you walk into the office. Dr. Chang is a wonderful dentist; I did my implant and Invisalign at the office. He takes time to explain every procedure thoroughly and discusses options and costs before starting any treatment. He is kind, approachable and genuinely cares for his patients. I would highly recommend him!

Dr. Joseph is extremely skilled. I hadn't visited since they moved into the new building because I…read morenever really had any dental issues. Recently, one of my implant teeth became swollen, and they were able to schedule me right away--even offering a same-day appointment before they closed. For urgent situations, they really do their best to accommodate you as quickly as possible. Dr. Joseph's technique is still incredibly professional and gentle, and the treatment was done with very minimal pain. His skills are truly outstanding! The front desk staff is also very friendly and welcoming. I've recommended many friends and clients to this clinic, and everyone has had excellent experiences!

Based on the owner's response, I must emphasize that the core issue is the lack of informed…read moreconsent. If I had been told that the decay was extremely deep and that a filling could likely lead to nerve damage or root canal treatment, I would have chosen a different approach. This tooth had never caused any pain prior to treatment. Without being fully informed of the risks, I was not given a fair opportunity to make an appropriate decision. As a result, I have now lost a previously healthy, asymptomatic tooth and suffered both physically and emotionally. It is very disappointing that there was no clear explanation of risks and no evident empathy for the impact this has had on me.

I want to first off by saying I was terrified to go to the dentist from bad past experiences…read moreelsewhere. However, they made me feel so much better. 1. No wait with my appointment. 2. Reception was friendly 3. Dental assistant was gentle a friendly. 4. The dentist was gentle, very informative, and caring. 5. The Dentist went above and beyond to help me with a referral. I haven't had work done yet but my evaluation experience was great and no unnecessary work or expensive charges were suggested to me. I highly recommend this office they have been there for 40+ years. It's family run so it much more personal and feels so much safer then going to a dental chain. The Dr went above and beyond for me I can't express how helpful they were. I highly suggest making an appointment and checking them out :)

their secretaries are very incompetent! i called yesterday to make sure my kid is scheduled, they…read moresaid they will call me back. i called again today to confirm if the doctor could talk to me, they said the doctor will call me directly but he did not call me the whole which i was waiting for his call since 2weeks ago.

Everything was exceptional! Dr. Wang and his entire staff were very professional, caring and…read morehonest!! The best bedside manners that I have experienced in a long time!! I felt very safe, respected and cared for. It was a wonderful experience! They sent me a lovely card a few days later

Not sure why the bad review for. This is the most…read moreaffordable dentist I ve ever visit . The stuff great me nicely and dr mark also so informative and answer all my questions.

I've been coming to Dr Wang since I was a teenager. He's knowledgeable, patient and kind. Front…read moreoffice ladies always remembers me and we catch up on our whereabouts everytime I go in. Sure he doesn't have the latest technology but what he does have gets the job done. Also be aware of FAKE reviews for this office on Yelp. There seems to be the same person/people leaving reviews. See photo. The accounts seem to be split - one account leaves all positive reviews for certain business and the other account leaves all negative reviews.

Dr. Wang is amazing plus his staff is very friendly and helpful! Place was very clean efficient!…read moreCame in for a teeth cleaning and Dr. Wang helped out with all my questions I had. I'd highly recommend coming here!

I drive 1h & 30 minutes for Dr. Wu I only trust him I live in Garden Grove and I Only trust him…read morewith my teeth. He is very honest, patient and kind I love how he is LOVES HIS JOB HE IS VERY PASSIONATE & very attentive and always looks out for the best interests in others. Clean office and staff very flexible and the care about their patients HE ALSO DOES NOT BELIEVE IN REMOVING TEETH, !! So he will slightly shave them to straiten them up( Orher dentist take the easy route which is to remove teeth) He is doing my braces and I didn't have to open up a credit to pay monthly just had to give a 1000$ deposit for my FAST BRACES I LOVE HOW FAST MY TEETH ARE SHIFTING one more month and my braces will be off ( total of 6months with braces )

This review is for the reception staff. I was not seen by the dentist here, so I am not reviewing…read morehis services. However, I have never seen a more unprofessional front office staff at a business before. I made an appointment over the phone to see the doctor for an exam. When I scheduled the appointment, I gave the receptionist all my contact information and my insurance info. A few days before my appointment, I get a phone call from a relative who has a similar name as me late in the evening letting me know that this office called my family member asking whether I was willing to change my appointment time. My relative told the receptionist I wasn't there, and the receptionist proceeded to discuss the details of my appointment with my relative. This is a huge breach in confidentiality and extremely unprofessional. I was absolutely furious that this staff member was discussing any details about a potential appointment and examination with a person other than myself. I immediately called the office and told the receptionist that I was shocked and appalled that this occurred. I did not tell her my name, just what had happened. Her immediate response was argumentative, saying that my relative's name and number was in my file. I knew right away this was a lie because I had not set foot in that office yet, I did not give out someone else's contact info to them, and I know that my relative who was called is actually another patient's emergency contact. I understand mistakes are made, but this was a violation of my privacy. If this basic information is given out to the wrong party and mixed up by the staff, what will they do with more detailed medical information? I told the receptionist this was wrong and that she was telling me false information. She adamantly denied this. This violation of confidentiality and trust bothered me so much that I will not become a patient here, and I have sought dental services elsewhere. I believe patients and potential patients should know that the staff is careless with personal details and that they are not sensitive to confidentiality.

Dr. Marin and the others are great! Been coming here for years and they always take care of my…read moreteeth. Everyone is so friendly and welcoming! Thank you all!

For years I moved from one dental clinic to another in search of the perfect dentist for me and my…read morefamily. But once I found West Covina Smiles, my search was over. With my love for adrenaline-driven adventures, I can say I have a brave soul. And yet, I am a total wuss when it comes to dentists and I would come up with all kinds of excuses to avoid that anesthesia injection. But Dr. Marin's professional but friendly demeanor can put the most anxious patient at ease. The rapport he has with his patients is what sets him apart from all the other dentists I have seen. He takes the time to explain things and he is never in a rush to get to the next patient. Today, I finally came for my filling and as expected, I was asking for the numbing gel before I even sat on the chair. But Dr. Marin's hands are so light I didn't even flinch from that dreaded numbing injection I managed to avoid for months. He's also great with kids! And when you're a parent with a scared child, that can make all the difference. I also would be remiss if I don't acknowledge Dr. Marin great team. They are courteous, friendly and always accommodating. I have never had a negative experience dealing with any of them. And my, are they on top of appointments! Dental visits are never fun. And that's why finding a dentist like Dr. Marin is all the more critical. Kudos to him and his staff for taking care of my family's dental care all these years. Please don't retire.

Great customer service!!! great staff!!!…read moreGreat doctor!!! It was a pleasure to be there, no pressure or uncomfortable feelings. I felt very comfortable. Being that it is stressful for me to go to the dentist office. The reas why is because I have had bad experiences in dental practice.

My long time dentist moved to Colorado. Was really worried about finding a new dentist for my…read morefamily and I. I was recommend to walnut hills dentistry by a good friend of mine. He and his family have been coming here for over 15 years. I was impressed. Awesome friendly staff. My children and I felt very comfortable. Would recommend to any family looking for a great dentist

I got my teeth cleaned and bridge is in the process right now. Dr. Besin and her assistant were…read morevery caring to me. They made sure that I'm comfortable and relaxed. Both of them are very professional and very knowledgeable on what they do. The office is very clean. All the staff are very professional and polite. This is going to be my new dental office now.

Hillside Smiles is an excellent addition to the area. Dr. Besin is very experienced and…read moreknowledgeable, yet gentle, kind, and approachable. Her staff are friendly as well. The dental office is very clean and easily accessible. The complex has plenty of parking. Highly recommended!