Took my son in early on a Sunday morning, received excellent care and an x-ray. There was not a…read morewait and we were seen immediately. Shout out to Josh for coordinating the ortho referral quickly and with the up most professionalism.

2 stars because I was seen quickly. After asking me what I…read morewas using to treat nausea and vomiting, they went ahead and prescribed me the same thing I had a 100-pk of at home that I spent time explaining WAS NOT WORKING, and that was why I was in urgent care in the first place. When I called back for a new prescription, NOT something over the counter again, they basically told me "oh well". So frustrating. Didn't listen to anything I said at all. Complete waste of time.

I was looking for a new primary doctor after moving to the area and this one started out very…read morepromising. But, it quickly changed as refill requests were left unanswered- even after the doctor/ P.A. Told me to not run out of certain meds and to call to request refills or request through my patient portal. Yet, twice now, I have run out of prescription and the refills weren't approved because they wanted to do a 15 minute tele-health medicine check up first. So- just seems counterintuitive to tell a patient that they will not let them run out of refills, yet not approve refills u til a 15 minute check in is done- even after having 3-4 appointments since May? Save yourself some time and frustration and find a different medical office/ primary care doctor.

The nurse and Doc there-- Dr R is so much better than the last lead nurse, whose no longer there. I…read morefeel like I am getting better care and I had a few challenges this year. There is a notable difference how the office is run now for sure. Thanks for your assistance!

After being consistently ignored and not listened to by other doctors this place was full of women…read morewho actually listened to my symptoms and tested me for some things in hopes to get me better. They were all very nice and I will definitely be back.

They are actually called a "Convenience Care" because they cannot do x-rays. This is a fairly…read moresmall walk-in clinic. You should check with your insurance or call them to see if they accept your insurance. Treatment for minor illnesses, skin conditions, health maintenance, wellness, and vaccinations is available for adults and children 7 years and above. Not meant to replace your primary care physician. Convenient Care is for people who cannot get into see their physician and need a same day, walk in appointment, but you can call to make an appointment also. Brand new facility. I got seen immediately and was very happy with the level of service. This is in the small strip shopping center with the Nameless gas station and Domino's Pizza.

What can I say? Dr. Z changed my life. Maybe saved it. I started seeing her 2-3 years ago after…read morelong-COVID. She was able to quickly diagnose the PoTS I knew I had based on actual numbers and data, whereas it had been previously been dismissed as anxiety, all in my pretty little head, a medication side effect, or even MS. I was told PoTS is rare. *PoTS is not rare. Finding a doctor who will test and diagnose properly is. Dr Z and I worked on diet and lifestyle changes and eventually began medication. I am in my 40s now: I went from barely being able to stand long enough to make it thru two 6hr shifts a week, to randomly becoming an adult gymnast who actually leaps and spins on the balance beam. Like what?! I have NEVER been in better shape from my blood labs to physique. I do better at work, too! Everyone at the office from the receptionists to the medical assistants are kind and caring. You can tell they enjoy working there. There's a good energy/ good vibes throughout the office. Cannot recommend this intelligent, compassionate, and personable provider enough. *I am a healthcare provider, but have no professional association with Austin Heart or St David

Thank you for taking the time to respond.(Owner)…read more I appreciate your acknowledgment and your explanation regarding the 10-minute grace period. However, I believe my concern goes far beyond the policy itself. It is about fairness, empathy, and the overall patient experience. Patients are routinely expected to be understanding when physicians run behind schedule. On several occasions at this office, I have checked in on time only to wait anywhere from 90 minutes to two hours before being seen. Patients accept those delays because we recognize that emergencies happen and physicians sometimes fall behind. Why doesn't that same understanding extend to patients? On the morning of my appointment, I left home well in advance. I encountered severe thunderstorms, road closures, traffic diversions, and multiple accidents. After arriving at your parking lot, I spent more than 10 minutes driving around simply trying to find an available parking space. Had adequate parking been available, I would almost certainly have checked in within your stated grace period. Does the practice take situations such as severe weather, inadequate parking, and circumstances beyond a patient's control into consideration before cancelling an appointment that took six months to obtain? My greatest disappointment was not that I was asked to reschedule. It was the attitude of the front desk employee. There was no empathy, no willingness to listen, and no attempt to contact Dr. Zikusoka's clinical staff to determine whether I could still be accommodated. On previous visits, I have personally witnessed staff make those calls for other patients. Healthcare should be patient-centered from the moment a patient walks through the front door. Unfortunately, that was not my experience. I continue to have the highest regard for Dr. Michelle Zikusoka. She is an outstanding cardiologist whose professionalism, compassion, and dedication are beyond question. My criticism remains directed solely at the front office staff and the way this situation was handled. I sincerely hope Austin Heart will consider applying the same patience, flexibility, and understanding to its patients that patients are expected to extend when the practice is running behind schedule.

Only giving one star due to you cannot give 0 stars. I…read morecalled ahead to make sure they took my insurance and if I needed to make appt. I was told no appt was needed. Got there and I was asked why I didn't make appt. There was no one in the waiting room but was told they were extremely busy. I was handed a post it note to write down my info. Then had to fill out forms on my phone. Then told computer wasn't working so had to go over everything again, 6 pages. Only saw one patient leave and it was over45 mins to be called back. Still waited over 20 mins for dr to come in. She was nice and ordered knee brace. MA came in and said it wasn't covered. We paid for it. Next day called insurance and guess what, it's covered! The receipt that was sent was not a detailed receipt which I needed to send to insurance. Do after half an hour I actually got to speak to an actual person. She sent me the detailed receipt. Now I have to submit it to my insurance to get reimbursed. Obviously, I will not be going back to any Next Level Urgent Care. UPDATE: The invoice that was sent to me was not itemized. After my insurance declined my reimbursement due to the invoice, I had to call Next Level Care. It took 29 mins for them to make and send me an itemized invoice. 17 mins of that I was on hold. When he came back on the line he said "sorry, I was talking and forgot you were on hold". Good grief! Never will I visit that company again.

I rocked up 30 minutes before close on a Saturday night after a DIY accident. The front desk worker…read morewas incredibly kind and polite. The physician I saw checked in with me multiple times and I got care from the staff before she could see me herself. Would highly recommend this place .