Un-happy birthday party. I would not recommend this venue for birthday parties; especially for children. We hosted a birthday party for a 10 year old and her friends at this venue. As the website advertised, we booked a standard two hour party. The day before the party, the birthday girl went with her aunt to Art Unlimited in order to see the space. The manager met with them and confirmed the arrangements and the two-hour time frame.
As the website states, "Parents are welcome to bring their own food and beverages." We brought sandwiches, cake and tea. However, when children were snacking at the side table, they were being chastised by the staff for letting them eat. We explained that the children were waiting for their paint coats to dry, were hungry but not eating near the pottery. However, the staff became increasingly short with us. An hour and a half into the party, the manager again chastised us for allowing the children to eat, since "we still had 30 minutes left".
In addition to the poor customer service during the party, when checking out, the same manager that met with the aunt the day before was now talking about how she only reserved and an hour and a half and typically people only brought snacks. After we left and discussed with the birthday girl's aunt what the manager said during check-out, we learnt that the manager had confirmed two-hours the day before and 30 minutes earlier. We still don't understand why the manager would lie to us.
The whole situation was very frustrating and confusing to us. There was no mess from the food, and we ended at two-hours. The entire venue was empty except for our party and there were no additional parties booked after us. There didn't seem to be a reason for our treatment. read more