We hired the company to build a new deck in our house. The quality was good, organization, planning and cleanliness were very poor.
Luke and the crew came out to start the project a lot sooner than he first promised. They demolished the old deck and built a big part of the new deck (all but the foundation and railings) in about two weeks. They needed to get a permit to proceed with the foundation and order railings to install them. So Luke asked for more money and we happily gave them more (big mistake!). Next time we saw them was in about 2 months. 1 month passed with no updates whatsoever. The honey bucket was removed from the site. When we started asking for updates and specific dates, because the contract end of project date was approaching, Luke was responding fast but without any details. Like don't worry, the project will be completed on time. Later we found out that no work has been done in a month and they ordered railings and applied for the permit exactly when we started pestering them. Turned out railings needed 4-6 more weeks to get manufactured. Permit application took a while to even get submitted. Long story short, they finally came to install everything 2 months after they started and finished almost a month after the contract due date. For this Luke gave us a free gate ($400 value), but it's been 2 months since it arrived and they haven't come to install it (promised to come multiple times, but never did). As a result of poor planning we had these troubles:
- Safety issues with unfinished site that was left in this state for 2 months. One of our toddlers fell into a hole that was left behind uncovered. After we contacted Luke, he sent somebody to cover it, but that's about it. Add to that temporary railings (plastic net) and tools and materials laying around (wooden planks with nails sticking out and cutting tools among those), and we couldn't a) have more than a few people using the deck at the same time, and b) ever relax with kids on the deck and in the yard.
- Cleanliness. The site was left behind with lots of tools and materials laying around which occupied a significant part of the yard for 2 months. We had to clean it up ourselves to prevent kids from harming themselves and so we could mow whatever grass was left. After the work was done, the site wasn't cleaned well. A pile of dirt and various debris were left behind.
- Missing honey bucket. The honey bucket disappeared after the site was abandoned for 2 months. When the workers came back to finish the job, they kept on going behind the shed even though we offered a number of times to use the restroom inside the house.
Final result is of good quality and looks nice, but the level of service (multiple safety issues, poor project management and mess) were unacceptable given our situation (two toddlers using the unfinished deck in the summer). Would not hire again. read more