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Art Studio

3.0 (1 review)
ModerateArt Supplies

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16 years ago

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EnvironMolds - Mold making

EnvironMolds

(2 reviews)

Placed an order with this "Business", Environmolds, on November 26, 2025. Never heard back from…read morethem. So, mailed a request on January 02, 2026 for order to be sent or for a complete and immediate refund. To date, two months later - January 20th, 2026 still no response from these individuals. The question that I have is why is this "business being allowed to operate? Beware of this "business" folks.

You offered me a refund but I would have had to pay to ship it back, including tariffs! Why would I…read moreship the product back after I already spent a large sum of money on shipping, exchange and a damn tariff fee?? You should not be selling to Canadians if you are not aware of shipping policies. Shipping policies are clearly posted on most websites, your's were not. I have never ordered from an American website before and I told you that I was unaware of how shipping from the US and tariffs work. You again placed the blame on me and told me that I should know. I'm not saying that you should post what the tariff fees are (that's a difficult thing to do) but you should have posted that there is a possibility of there being tariff fees and that would have sufficed! You didn't do that and you only offered a refund on the product, not the shipping and tariff charges. You likely haven't had this problem in 20 years because 20 years ago you were not selling things online!!! Selling things online (especially to a different country) and selling things in a brick and mortar store are 2 totally different things. Your attitude about it all sucks! I've worked in retail and you don't blame your lack of knowledge (which you really should have knowledge of shipping to Canada if that's what you want to do) regarding shipping on me (a paying customer) it's not fair. I trusted that your site information was correct (because as I stated to you, I read and reread your policy on shipping costs) and was NOT expecting a tariff fee because you did not warn that there could be one. I myself learned a lot about tariffs after all of this, so I'm choosing to take this as a learning experience, as should you, instead of continuing to blame me! Just acknowledge your faults in all this. Hopefully you've changed your policies or where you ship to after all of this!

Art Studio - artsupplies - Updated May 2026

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