This company deserves zero stars; but I had to click on one to submit this review. After entering into a sales transaction with this company, the receptionist and designer showed utter disrespect for us; we are a Pacific Island community in Honolulu perpetuating the knowledge and traditions of our ancestors. On July 31, 2018, we paid in full for an outrigger canoe sail that an agent at "Art Nelson Sails" said they can provide. In the 3 weeks following, no one from Art Nelson Sails called to update us on our order. Marc, the designer, failed to return our numerous calls and failed to show for a scheduled meeting with the visiting Master Carver at our construction site. After 4 weeks of neglect, we canceled our order. On August 31, I requested a full refund and was subjected to the rudeness of their receptionist Cindy. She told me I was "irritating"; then twice, hung up the phone as I was speaking. Art Nelson Sails IS NOT THE ONLY SAILMAKER IN THE UNITED STATES. We ordered our sail from another company in California for 30% less; our agent there was greeted by the President who was professional, friendly, and took time to listen to our needs. read more