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Catonsville, MD

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Arshad Raja Riaz MD

5.0 (1 review)

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5 years ago

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Catonsville Primary Care Center

Catonsville Primary Care Center

3.5(10 reviews)
0.9 mi

I've been an adult patient with Dr. Lin for several years and have found her thoughtful,…read moreresponsive, compassionate, and kind. Her bedside manner is great, and I think she's been reasonable and helpful with rendering care. She's also been flexible with allowing me to do some visits virtually, if practical. I read others' comments regarding other members of the practice, to which I really cannot comment. I've met with NP Hayden, and spoken several times via phone to Dr. Miller. All of whom have given practical and reasonable medical advice. The front office staff has always been pleasant and kind with me. I am a big believer in the idea that you receive what you give--kindness included (not always, but most of the time). People are just people, sometimes we have good days, and other times-- not so much. I am not saying it's ok to be rude, but it's not been my experience that any of the staff here have treated me poorly. I also think it's been a positive addition to the practice to bring on a full-time phlebotomist, which has made blood draws faster and much easier. I enjoy the convenience of not needing to be referred out to another lab for routine lab work. I am not invalidating the experience of others but wanted to offer a balanced perspective from the other end of things.

Love this practice. Front office staff is wonderful. The doctors nurses are all professional and…read more going to this practice for 30+ years and they keep getting better.

Potomac Physicians PA

Potomac Physicians PA

1.1(11 reviews)
1.8 mi

I have been to this location for over ten years. The staff is ok with customer service but the…read moremanager needs Customer Service Training 101 and 202 classes. The manager first gave wrong information about setting up an appointment, because of insurance carrier that was used and what the policy holder's relationship to patient. When I spoke with the manager to clarify that the insurance company would pay claims and that the family member would be covered after being add to policy ( a newborn). Manager demanded a fax from insurance carrier stating the above was true, I called insurance company received fax and sent to manager. I received a call from manager stating the fax was received but if I wanted an appointment for the family member I would have to pay out of pocket $182. I asked to speak with a higher supervisor the manager and I quote "why would you want to do that ". They transferred me to their billings department. They try to explain that with newborns they do whats called a pay and chase. It takes about 12-45 days for a newborn to be added to a insurance policy so the center wants their monies up front then you wait till the center can bill insurance carrier to receive your refund can take up to 3-4 months. After talking with my insurance carrier they say there is suppose to be and understating with insurance carriers and healthcare providers about newborn. They after 45 days and as long as new member is added the insurance carrier will pay claims to health provider for service. Sad part I had to pay the $182 out of pocket, the hospital now requires newborns to have a doctor's appointment set up before being release. We brought the baby in for schedule appointment, the clerk asked for my insurance information standard request but she reads notes on file on computer then the manager comes out of office yelling your insurance no good I told you your insurance is no good here...key point here because my insurance as been active since 1993 and still current with no breaks of coverage. The clerk shakes her head at manager and says " I don't know why this is happening to you, you have been with us a long time I"m sorry" she also tells me not to lose receipt and to call when I receive my EOB from insurance carrier to start a refund request early. It took about 2 months for my full refund of $182 the insurance carrier only paid $67 to provider. The only thing this office has are the doctors they are top but dealing with poor customer service and the screaming managers

Stop, don't do it, RUUUUUN!!…read more This place is absolutely horrendous! Each member of my family had a separate appointment on different days and at various times. Each of us were on time (5-10min ahead of appointment AFTER completing paperwork). Without fail, EACH one of us had to wait a minimum of 90min and a max of 2hr and 15min before seeing the doctor...that's well over a half day of wasted time!?!? The doctor did not rush with any of us. However, there was no apology, explanation or ownership of the time we wasted. Had ANY of us been 15min late for our appointment, we would have been charged a fee and told that we could not be seen. I will NEVER return to this office

Arshad Raja Riaz MD - physicians - Updated October 2026

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