I will say that John the owner did refunded me my cloth and refunded me most of the money for the installation of the cloth. The rails were ok, so he did charge me for that. I am happy with Ars handling the refund he did make it good I feel. He does stand by his customers so I have no problem with Ars as a company. I can understand that you can't always control employees in the field. read more

Yes, if you're going to purchase anything related to billiards or some gaming. Our little family made a mistake and actually came in, thinking we're gonna play billiards in a family atmosphere, lol. The owners were very nice and redirected us. read more

No pressure sales team. Purchased several items right before Thanksgiving. They were able to deliver and install next day! One item was a 4 piece cover that converts pool table into dining table. We did not open or use until Christmas. One piece was broken. Called 2weeks later and - even without receipt- owner said no problem we'll replace for you. I am thrilled with their service!! Highly recommend. read more

The only place in the IE that I've found repairs cues. Very friendly and helpful. Really nice selection of tables, and cues.

i recently got a Raven Carbon Fiber shaft. I should have looked at it closer in the shop. The tip was shaped to a point. It must have been a floor model. By the time i got it shaped the tip was half gone. The tip read more

this is the one stop shop for pool players, they have everything you will need. there is a large selection of cues at various price points. I have purchased my table and cues from them, I have taken my shafts in for new tips. Everything is reasonalby priced relative to internet prices. I feel players should support this local brick and mortar shop as they also do a lot to support local leagues and tournaments, and support local players. John and Ethan have the best customer service around, they won't try to upsell you or pressure you into a purchase, they are friendly and will answer any question you may have. read more

Super happy with ARS Billiards! Great customer service from Donna, they took care of me when I had a small issue with a manufacturing defect. My game has improved with my new Viking cue. read more

I don't even know where to begin. My experience with ARS billiards has been the absolute best, and that's all thanks to John! I was looking to replace my dad's old cues with new shafts. John helped me out right away, and I ended up purchasing one Raven carbon fiber shaft and one full set of Raven cue with shaft, both also carbon fiber. I can't express enough how well these cues perform, and given the price, these are unbeatable. The Raven cues is truly where it's at, in terms of price and quality. So if you're thinking of purchasing their Raven brand, this is your sign to go get one!! This is my first time using carbon fiber cues. I played a few games with them that night I made the purchase, and I instantly felt the difference. I loved everything about these raven cues, the feel and the feedback. He threw in a butt extension, which I ended up using when breaking. With the added length and weight, my breaks were so strong and accurate! I didn't have one missed cue on the my breaks that night. Fast forward the following day, I went back to ARS billiards, and this time I wanted to purchase my very own personal cue. John was there again, and helped me put together a McDermott cue and shaft. We all know McDermott and what the brand is all about. John helped me curate everything from the shaft size, weight, and leather wrap. He even let me try some of the cues they have on display, on their very own pool table in the store. Having done a bit of research, I was somewhat familiar with the price ranges of the McDermott cues, especially with it being custom. Dealing with John made me feel good about my purchase. I know I'm getting one of, if not, the best deal I can find. 10/10 I recommend ARS billiards to anyone in the hobby. The people there, especially John, really take care of their customers. I absolutely love the integrity in their pricing, and just the overall knowledge they have. They are very trustworthy, and as a consumer, this is a big deal for me. I will always go to ARS billiards from now on. I can't wait for my McDermott to arrive!! read more

10/10 customer service, the owner (John) is easy going and very kind. Definitely worth checking out!

What an easy accommodating friendly experience we had going to ARS Billiards. John (owner) was super helpful and knowledgeable, friendly and generous to say the least. I would highly recommend visiting this place and experience it for yourself. read more

John and his son Ethan earned my loyalty from my first purchase in their store. Both father and son have given me good advice, provided quality repairs, and always have time to answer my questions. If you are looking for 'old-school' care, attention and professional advice - this is the place!!! Oh yeah ... the prices are more than competitive as well :) read more

Exceptional communication and service. Mike came to my home and picked up the pool table and moved to my other home. He and his helper put it together and balanced. I highly recommend ARS and especially Mike. Very courteous gentleman's. Value for the money well paid, no issues or concerns, and happy customer . read more

I was looking for the 12.25 Cuetec Avid Chroma which seemed to be sold out everywhere but they had it here. Drove up from San Diego and read the reviews about this place and sure enough. Met John there who was super friendly, I'm new to a lot of this and he was very helpful, friendly and kind. Definitely not out to make a buck off customers with the help/service he threw my way. Would definitely recommend this place, will probably drive out here for all pool needs. Thank you John you blessed my day, peace to you brother read more

I bought my pool table at Ars Billiards, Ethan was very knowledgeable about the different qualities of pool tables and accessories that go with playing pool. My pool table was delivered today on time and Mike and Joshua did professional install. Mike explained the various shots on table to make sure there is enough playing room. I real happy that I chose Ars Billiards. The table looks great in my den. read more

Ars Billiards - 8' pool table - Pool & Billiards Near Me - Riverside, California

John is very nice and helpful. You can't go wrong with ARS they very well know what they're doing. Will be back in the future for cue repairs or table purchase! read more

friendly atmosphere the guy doesn't try to upsell you, he lets you look around shoot around on the tables, really nice, laid back, id go back if need be. read more

Absolutely must go. Staff is super knowledgeable and friendly (I met with John) and I can't say enough good things about them. They have a huge selection of in stock cues that you're able try before you buy and cases that you can get your hands on. Overall definitely the best Billiards supply store in the area and it's not even close! read more

Great father and son team! Very helpful and I highly recommend this place. The process from start to finish was so easy. No sales pitch. Offered a 3 year warranty and even made some custom requests happen while I waited for no extra fee. Even gave us a moving blanket to keep the arcade game protected while driving. I will definitely be back! Thanks john and Ethan! read more

I went to ARS to look for a specific outdoor table. They had one on display and the owner John was super nice and gave us a great no hassle deal on the table. We got to custom order exactly what we wanted and it arrived on time. John checked into with us while we waited. They guys at the shop that delivered our table were very nice and wore PPEs. They were helpful in explaining the table and showing us the quality of the table that we purchased. I can not recommend enough that you make the drive out to ARS! read more

Ars Billiards - It sits in out covered patio. - Pool & Billiards Near Me - Riverside, California

ARS is amazing. Our HOA hired ARS to replace the felt and cushions on our pool tables. When John and his crew arrived, he noticed the felt we ordered was substandard to the felt currently on our tables. Instead of just replacing the felt, John advised us the new felt would play differently. We requested the higher grade felt and John returned a few weeks later with the new felt. While installing the felt, there were thousands of staples in the boards from prior firms that had previously replaced the felt. John's crew removed the staples so the felt would be properly anchored to the tables. He didn't just staple over the other staples. Who does that? During the five-hour service, I watched every step of their process. The three-man crew worked as a team, was highly professional and did not cut any corners. ARS is now our go-to firm. read more

Great shopping experience from the moment I walked in to the end of delivery! The 1st visit the employee was friendly & knowledgeable (the owners son btw). The 2nd visit my husband got a great deal on the convertible table we wanted. 2 days later, delivery! The guys arrived in a company truck, matching shirts, combed hair, introduced themselves, and put my table together with care. (Of course I tipped them). 3rd visit they gave us a great deal on the benches to match our table, and even repaired the minor boo-boos on the corner. Delivery 2 days later, repair job was great - can't even see the original damage. read more

I love this place! Everyone is friendly and knowledgeable. I have purchased a few cues, bags, and accessories form ARS. They have worked on a few of my cues and my friends cues. Their work is perfection! If you're wondering where to go, this is the place! read more

Very good pricing and great customer service. They are fast and make sure not to leave a mess. There installers were great and came out on Sunday. We had questions on our game council and they were there every step of the way. I will be back and definitely recommend you purchase from ARS. read more

Ars Billiards - My gaming center - Pool & Billiards Near Me - Riverside, California

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The owner was awsome, help me with any questions i had, they were on time with the delivery keep me update and give me a great price even when i had a last minute request, also was able to pay over the phone which was great, they made it easy to work with read more

My wife and I went in to look at a pool table that was on sale. We ended up with a barrel video game unit, a much nicer Plank and Hide pool table, pool cues and a wall mount for the cues, a cover, and all the table accessories. The customer service was outstanding and the owner and his son helped us from start to finish. We set up the delivery for two weeks out and ended up ready two days later. I called and they scheduled the delivery for the next day! Literally a week and a half early! Outstanding! The crew came and were absolute professionals. The pool table is incredible, the barrel arcade game is awesome and hand made by the owner and his son. We got the best deal ever and could not be happier with the customer service and quality of the items we received. I will only purchase items needed for our game room from ARS Billiards in the future. I have already given ARS's info to numerous friends and family and bragged about how well we were treated and the great selection of products they carry in-house. I Just wanted to say thank you personally and we really appreciate the couple extra items the owner threw in when the delivery was made! We were very surprised and extremely thankful! Not only did you give us a great deal on everything, You went way above and beyond our expectations! Thanks again from the Shiflett family. read more

Ars Billiards - Pool & Billiards Near Me - Riverside, California

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My review goes beyond the store. (That we have purchased from past 25 years) but my review is to the guys who come out & move your table w/care redo it & put back together. They're incredible they do Great work & very knowledgeable and helpful!! Highly recommend read more

Ars Billiards - They helped move & redo parts for us!!! Ty - Pool & Billiards Near Me - Riverside, California

We purchased a few pieces for our game room and I can say we were very happy. John and his team were very friendly and professional. They delivered everything for us and set it up. The delivery people were really patient with us as we tried to decide the perfect set up for our room. I will defintely be back in the future. read more

These guys are top notch! Great customer service, super friendly install team and very accommodating to make sure you're happy. I purchased a pool table with dining top, matching bench and an arcade system and couldn't be happier. Thanks for everything John! Highly recommend them if you're in the market. read more

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After not getting my keys for the kids. They personally drove me out a set and set me up on my system for the kids. They were very happy about that and some of the best customer service I might have seen. We're very apologetic about it. Will definitely be back. Great selection of gaming here read more

Went to ARS to set up a game room and they were great. From beginning to end, they made things super easy. They helped us pick out what we wanted and delivery was set for the following week. I am very impressed with Mike and Josh who came to install everything. They came at the time promised, were friendly and took their time to make sure all the games were perfectly aligned and in good condition. I would go back to ARS if I want to add more items to my game room in the future. read more

Great customer service. I really enjoyed the employee who assisted me. She had answers for all my questions, and very helpful. Thank you.

I'm so happy i chose IRS ! They really are the best. John and his team will do whatever it takes to insure your happy with the table you chouse. Great people Great price. read more

My husband and decided to get a pool table for the kids for Christmas on the Tuesday before. John, the owner was great! They had awesome selection- picked out felt color on Wednesday, they delivered and set up on Thursday. The table is perfect. This is our second table we have bought from them . Great price, great selection, GREAT service. read more

Ars Billiards - Pool & Billiards Near Me - Riverside, California

We loved the pool table options available at Ars and have been extremely happy with the customer service. Since we purchased our plank and hide table we also had them store it for us while our floors were remodeled and that too was an great experience. read more

Ars Billiards - Pool & Billiards Near Me - Riverside, California

After dealing with a fraudulent web-based company who "sold" us a pool table, we found ARS & purchased an Olhausen-Waterfall for our company game room. ARS Billiards has great customer service and beat the pricing of other competitors. Donna and John threw in a bunch of accessories for us, which was great. Ordering took roughly 4 weeks and after it arrived at their shop, the immediately contacted us to schedule a set up. This company definitely gets the A+ recommendation from us. :) read more

Ars Billiards - Olhausen - Waterfall with electric blue cloth - Pool & Billiards Near Me - Riverside, California

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Great prices for all budgets, great customer service, fast pool table set up, and very knowledgeable in where to set up pool table. Definitely recommend this place! read more

Ars Billiards - Pool table - Pool & Billiards Near Me - Riverside, California

I bought my Olhausen from John, the owner, and Donna. They have been fabulous. They ordered my table, a chrome waterfall model and gave me both fantastic service and a great price. Why anyone within driving distance doesn't order or buy their stock is beyond me. Yeah, the place isn't in a fancy mall or hot shot showroom, but you won't have to pay those fancy prices either. So if saving a buck and buying quality merchandise sounds good to you head to ARS in Riverside. I'm in Indian Wells, didn't know a single person there, but I'm glad I bought from ARS. Thanks John and Donna and staff. I appreciate very much everything you did for me in this major purchase. Joe read more

I know nothing about pool tables! lol And my husband and I acquired one in pieces years ago but never had room to set up. Finally move into bigger house and time comes to set this monster up. John comes out to do it and the poor guy made the trip for nothing......missing so many parts!!:( So he offered to take it back to his shop, make the parts needed and make it all sound to bring it back and set up correctly for a very affordable price! This all happened within one week mind you! THESE GUYS ROCK!! Thank you so much to everyone that helped me get this newly moved in house styln' !! AND in time for Super Bowl! Love you guys! Thanks! read more

Amazing, amazing, amazing!!!! Came in to this store great selection, awesome staff so helpful n informative. Great deals n will work with u. Totally recommend this spot for all ur billiard needs!!!! I'll be shopping here again asap!!!! read more

John and Donna....and just the whole vibe and experience....a person couldn't ask for more. I can't talk on pricing, frankly, cause I never comparison shopped....but I can definitely vouch for the always positive experience. It's very seldom I write a review....only when something is VERY bad, and/or as in this case, exceptionally good. I HIGHLY recommend ARS.I've bought two tables and have been in 20 or so times and I thoroughly enjoy shopping there.....ALWAYS enjoyable..... Ira Pupko read more