Normally I will expound for hours on end about a place I like, as seen in some of my other reviews…read more I do, however, have much to say about Saratoga Cleaners. As a guy that has to look business professional all the time when dealing with customers, cost can add up quick. If I'm not wearing a suit, I will be wearing a button down shirt if I'm not on the road dealing with clients like I normally do. When I have important business, I will often wear French Cuffs, and this is one of the places where Saratoga Cleaners shines above all others in the area. they actually know that when you press a french cuff shirt, you fold the cuffs DOWN. I have been to many cleaners in the area. Some in Saratoga, some in east Greenbush, some in Troy where I live, and some in Albany where I am often conducting business. NONE of them know what to do with french cuffs, Especially the East Greenbush cleaners, who will remain nameless. So lets break it down: Cost: You simply can't beat Saratoga Cleaners. You get a quality 5-star job at an unbeatable price. Quality of Service: If you ask for light starch, you get light starch. If you like cardboard shirts, I'm sure they could accommodate you. If you are like me and don't like starch at all, just a slick press - Saratoga Cleaners has no peers. This is where it's at. Staff: They listen, have great attention to detail, and are always VERY courteous. Wait Time: What's that? Even during a rush they get you in and out the door quickly. Try getting that from one of the other garden variety dry cleaners in the area. They also do alterations here. I had a suit altered for a wedding I was going to; one of my suits that I bought when I was a tad more husky. Couldn't have found a better fit. The woman working on the alterations measured me, got an idea for how I wanted the suit to fit, took the suit, and had it ready on time a few days before the wedding. So in conclusion - I drive from Troy to Saratoga to go here to get my stuff cleaned, pressed, whatever, despite having literally 100 other choices, of which 2 are walking distance to my house. Dry cleaning is like a haircut. You find a good barber and stick to 'em. Dry cleaning is no different.

Ruined drapes and refused to honor their own written policy. Do not bring your valued dry cleaning…read morehere! I brought my drapes here for service (totaling $64). The laundromat completely ruined them with both the length being shrunk and as a result the texture being ruined on all 4 panels. Their official store receipt explicitly states they will pay "up to 10x the cost of service" for damage, which equals $640. The actual replacement cost for my drapes was less. Despite their own written policy covering this full amount, they refuse to pay the amount to replace. The staff when I went in person said it shouldn't be a problem to get fully refunded. Now after numerous calls over the past few weeks, the manager of the organization will not reach out to me and is using his team to act as the in-between. They also admitted that no one even knows who monitors or accesses their company email inbox, making communication impossible. Because this business does not care about making things right and treating their customers fairly by honoring their written guarantees, I have officially filed formal complaints with the New York State Attorney General's Office and the Division of Consumer Protection. Beware of doing business here if you value your textiles. Please see the before and after photos to make your own judgement.

They are very friendly, nice and patient. I love the lady who work there. However I'm really upset…read morewhen I see my husband take his over than a hundred dollar shirt back home. I attached a photo here. The sleeves has big wrinkles, which is new. It is the fist time this shirt be washed. My husband told me the lady said we can iron it ourself again later. But it looks doesn't can be repaired by wash and iron again. I would love to go this place for only regular clothes wash because the nice person and convenience position. --------------- update 1.17 they offer redo and my husband took the shirt to the store 1.20 my husband see the winkle still there and they say the shirt is old, but it only be wear once. Asked redo 1.23 I picked it. And the lady said it is BOSS's defective quality. She said owner emailed me to explained, I never get it. I leave my second email, and never get explanation. In the end: Will never go this place, they lie their customer when the first time give it to my husband. They said it can be ironed well. Called Consumer Protection and Federal Trade Commission. Both confirmed the cleaners responsibility. If you have same issue, file a form on FTC.

I have been using Cudney's on Hampstead Place for several months now--everyone is so very pleasant,…read moreand truly professional--it makes it a pleasure to do business with them. Moved up here from New Rochelle, and happy we did.

Had 25 year old handmade drapes that came out like new!read more

This review is specifically for the laundromat side of the business. I have not recently been to…read moreany other laundromats in the area, so I have nothing against which to compare. But this Cudney's certainly impressed me. It was brightly lit and warm, and for a self-service laundromat, it was also very clean and well maintained. My mom has been to other laundromats in the area (beyond the Cudney's cleaners), and she likes this site much better - very few machines out of order (and when they are, they're marked), and she's never had a problem with close smelling off after being washed here (she has at others). It does seem to me that for a laundromat of this size, there weren't enough chairs for customers to sit. Also, I was not aware of a bathroom on site. I guess you have to walk next door to Stewart's?

I went on a Saturday afternoon and it was busy as expected. The place was clean. They only had two…read morebenches inside. A lot of people were sitting in their cars to wait.

This place was near where I'm staying and I had a need so I ventured out. Admittedly, I haven't…read morebeen to a laundromat in quite a few years nor have I been to any others in this area so I don't know much in terms of comparison but here's what I do know. They're open 7:00am -10:00pm every day of the week. I did both a drop off the day before and washed a load myself one Thursday afternoon. There were only a few people coming and going while I was there but I was told by another customer that they are absolutely packed on weekends so I will plan accordingly if I need to go back. The same customer told me they had the best prices in town. Also worth noting - neither the drop off service or machines accept credit cards; cash only but they do have a change machine on site. The young lady working was extremely pleasant, answered all my questions and even made recommendations on which machines to use (they have 3 different sizes). The facility was relatively clean, the floors had a fair amount of lint but the machines themselves looked pristine. The attendant did vacuum while I was there. There are a few seats inside and more outside. No air conditioning but enough fans going to keep it tolerable on a hot July afternoon. Laundry came out fine...paid $4 for the load I did myself and it took just under an hour for the whole process. Was just under $14 for the load I dropped off and the folding was outstanding! The picture of the finished package I picked up doesn't really do it justice but check it out...

Kind, courteous, considerate thoughtful treat you a family. I love coming here one of the best…read moreplaces to be

I've used their drop off laundry service many times; customer service has always been friendly and…read morehelpful. My laundry has always been professionally handled with care, folded, and ready upon arrival. Highly recommend

My favorite laundromat. While the prices are a little higher than some other places in town, you…read moreget what you pay for. Dix Ave is always clean and well-ventilated, there is always an attendant on duty and they've always been helpful if I had a problem. There is comfortable seating and a vending machine with snacks and drinks. It's a drive across town for me and it's well worth it.

This laundromat is always clean and obviously well taken care of. Every time I'm here the…read moreattendant/owner is walking around to clean up various spills, checking on and drying the washer rims and looking around at how everything is doing. If you are looking for a place to do all of your laundry, or those large comforters this is the best place in the area that I've found! It's also reasonable in cost.

I've always had fantastic service at Cudney's with then often beating their estimate of when my…read moreitems will be ready, which was already fairly quick. They typically send out coupons to my email each month that can save some bucks, which I appreciate since dry cleaning and pressing services aren't cheap. They offer a nice range of services and I love being able to both drop off and pickup my items anytime day or night with their convenient automated system. The times that I've interacted with the staff there had always been very positive too. After trying several other area dry cleaning businesses when I first moved to the area, this place quickly became the one I have stuck with for the past several years.

UPDATE: Cudney's responded to my review stating that there was no way of knowing if they could…read moreclean my curtains without seeing them first. The person resresponding to my post obviously didn't read it all the way through as I clearly stated that I was glad they didn't attempt to clean my curtains if they were concerned doing so might damage them. My complaint was how they returned the curtains to me, as evevidenced by the photos I attached. How hard would it have been to fold them, as I had before delivering to them? Or how about draping them over a hanger? Anything other than throwing them in a plastic bag in a heap. At least have the professional to admit your error.

I would not recommend Jo's alterations. She did not remember when she promised me he drapes I left…read morefor hemming, tried to make excuses and push out the pick up date by a week. Tried to charge me $10 more than the quoted price. The stitching was crooked, not good.

this is the best place to get your tailoring and alterations done! really great service and very…read moreefficient with how things are operated!