Front desk is disrespectful and not welcoming at all. Do a nice job and get a nice yelp review but…read morethis front desk girl needs to learn her lesson and understand that we treat others with respect. I don't see the point to kicking someone out of a wax center when they're not being rude towards you at all. Extremely rude.

When staff is rude and unprofessional it's better to take accountability and fix the situation…read morerather that try to lie and embarrass people and ban them from your store (:

Had to have my hair cut into a bob after several sessions of extensions and one full foil highlight…read moreunder a heat source only! Broken off and thinned out-in least I still have some hair and a long road to get back to where it was when I started. Sorry, will not be going back.

I love businesses that do things well! My appointments have always been perfect, never any problem…read morewith arranging times, they start on time and the massages are excellent. I had some back and shoulder pain and it's the best therapy!

It's clear my eye brows needed some love and attention lol. Ashley at the benefit bar at Ulta in…read moreFlorence is amazing! She went through the process of what she was doing, answered all my questions and listened to any concerns I had. Her work area was clean and she has a fun personality. I recommend anyone that was their brows done to go see her! I believe she does consultations as well if you're unsure, but just go see her! Amazing!

Lucy did a fabulous job on my eyebrows! I had been going to the same gal who has been doing my…read moreeyebrows for years. She went out of town and I needed someone to do my brows before I went on a work trip. I was weary at first, but Lucy really did an amazing job. It was painless, quick, we chatted during my time there and she even recommended a new eyebrow makeup filler for me. I was very impressed and 10/10 would recommend to anyone looking to get their eyebrows done! Thank you so much Lucy!!!

Denise was absolutely amazing! I got my eyebrows and eyelashes tinted and laminated! They look dark…read moreenough, but looked so natural and so amazing. The whole experience was great! Highly recommended!!!!

Such a great facial , will definitely be returning ,quite , clean , and relaxing experienceread more

I am writing to formally express my dissatisfaction regarding the repeated appointment…read morecancellations and scheduling issues I continue to experience. Once again, my appointment scheduled for 05/16/26 at 9am has been canceled due to the store being closed. This is especially concerning because, at the time of scheduling, I specifically confirmed twice whether the location would be open on Saturday. I was clearly assured that the store would be operating and that the appointment was confirmed without issue. After waiting for this appointment, I am now being informed that the next available option is after June 15 due to lack of availability in May. This is not an acceptable outcome, particularly given that this is not the first time this type of issue has occurred. As we have previously discussed, the reason I schedule appointments well in advance is to avoid exactly these kinds of disruptions. Unfortunately, despite prior conversations regarding these concerns, the same problems continue to happen repeatedly without improvement. Additionally, the cancellation list is not a practical solution for me. I maintain a full work schedule and cannot reasonably adjust my professional responsibilities around unpredictable last-minute openings. At this point, the repeated cancellations, misinformation regarding store availability, ongoing scheduling failures, and the resulting stress and loss of time have become extremely frustrating and unacceptable from a customer experience standpoint. Due to the ongoing inconvenience and repeated disruptions, I am formally requesting a refund or canceling my account with Milan Laser. I would appreciate this matter being reviewed seriously and addressed appropriately.

I've been going to Milan for laser on my face/neck and Brazilian since 2021. I started when I lived…read morein Ohio and now I've moved to the NYC area and still love going to my appointments! Although my hair is gone almost completely, it's so reassuring to know that the memberships here are forever for me to go whenever I want to or if I feel some regrowth. The vibes are super comfy in the office, the front desk staff is always really nice (shoutout to Majesta in the Fairless Hills office) and everything is so so clean. They even offer water, razors if you don't get a chance to shave before you come, aloe for after, deodorant, and so many other essentials in the room. If you're thinking about taking the plunge and getting laser, do it! It's so so so worth it and the time it's saved me from not having to shave/wax all the time is life changing. Also if you get Brazilian waxes, get the laser! It hurts less, lasts basically forever, and you'll be paying basically the same amount. If you decide to join, tell them I (Brianna Williams) referred you!!

Salon looked great. I sat down for a pedicure prepared to be indulged. The woman doing my…read morepedicure didn't speak English. She asked if she could cut down my toes. She cut them to a painful level of shortness. I asked her to stop. She just started filing which was making the little nail I had left disappear. I finally got the attention of another worker and said I would like another person to complete my pedicure. There was no one available so I packed up and left with my toe nail nubs.

i was very unhappy today!!! you take no time for the customer. $75.00 for set and peddi which is…read moreoutrageous! learn customer services! i was so rushed i didn't get to enjoy the moment. all you cared about was how fast you both could go oh and dont forget the tip! i wanted to book a future appointment but changed my mind i will go elsewhere!! also do not complain about a customer to a customer sitting in front of you or to each other we can understand some of your laungage!

This salon is excellent and well managed by owner Jennifer. Desiree did an excellent job coloring…read moremy hair. Very professional and lovely personality.

Lovely staff, and my hear always looks great when they're done. They also did a fantastic up-do for…read moremy daughter's First Communion.