There is 1 employee they have that makes things the way they are ordered, the rest of the ENTIRE…read morestaff there is horrible. We ordered our food and coffee this morning....I order extra cream and extra sugar on top of 2 flavors. Well, I get my coffee home and it's was almost black with no flavoring whatsoever. Apparently, you have only 1 hour to return for a refund???? I live on a farm with multiple different kinds of animals to feed, medicate and take care of. Well, first of all this new 1 hour policy is new to me and they refused to give me a refund. They said they could remake it or give me food instead. I still have my food from this morning because I had no coffee to drink with it and I don't want or will I drink another coffee at this time of day. This store is useless, the employees burn the food and then cop an attitude when you ask them to remake it. They can't make coffee correctly either. I would HIGHLY recommend NOT buying ANYTHING from this location.

Omg so slow.... So. Slow. And I'm not really sure why because most of the time they seem staffed…read morefully and the line isn't long. But it's so slow. This last time I waited probably 10 minutes when there were only two people in front of me, they initially were going to overcharge me until I notified them of the price on the sign, and then the latte was pretty bad.

Too bad this was at the drive through because you don't see it till after you leave. Do better,…read moredunks. Do better.

One of the worst dunkin donuts i have ever gone too the manager is one of the rudest person I have…read moreever dealt with

Yesterday I went to this location, only my 2nd time visiting. It was however my first time using…read morethe mobile app and picking up my order via the drive thru. I ordered a venti lemonade, with apple juice and a pump of raspberry syrup. I did this on the Starbucks app which was very easy to use. A few minutes later I arrived and was in the drive thru line. Long line but we moved fairly quickly. The lady taking orders was super bubbly and friendly! When I got up to the window the lady greeted me by name. They are still practicing COVID safety, and handed me my drink in a plastic holder. Service, 5 stars! The lemonade was delicious, but like with many places you pay a good amount for a heavily iced down drink. Next time I think I'll order light or no ice. Lemonade tasted fresh and my additions just added to it! Very good. Almost $5, a bit steep but as a treat, it was worth it. I'll be back and trying new drinks!

I'm from Arizona. I'm visiting Rochester for a few weeks. I've ordered the same drink every time…read moreand every time it tastes like a different drink.

"Wicked good coffee"!!!!…read more There's a coffee taste choice for everyone! Being I've been a voracious coffee affection ado for over fifty years I've come to prefer what I deem "the best!". Black Aribaca beans are my favorite and Aroma Joe's house blend is made up of these. Only one worldly coffee would I prefer otherwise, that is Jamaican "Blue Mountain"! Kudo's to the original owners and CEO's of this wonderful establishment!

This place is alright. Decent coffee but the employees were super nice! I had to go back and ask…read morefor some extra flavoring because it didn't taste like there was any flavoring in any of the drinks we got. They gave us a cup of extra flavoring, so no harm no foul. It wasn't my favorite coffee, they use Torani syrups and I like Monin better. Got our caffeine fix though!

Service is always great. Coffee is always perfect and I'm pretty picky about it. I go a few times a…read moreweek and always make sure to tip.

I just went here and got a 24oz hot coconut mocha. The girl accidentally made me it asked and I…read morepolitely said I asked for it to be hot and requested she remade it hot. The girl rolled her eyes and said she would remake it. When she 'remade it' it was very obvious she took the ice out of the drink and re-poured the drink into a hot cup. My drink is freezing and I am out of $7. I paid for bad service and a girl with attitude. My first time here and will definitely be the last.

I am very disappointed with the service here because they didn't give me a coffee with my donut to…read moreDunkin. They gave me just my doughnut like why false advertise yourself and call you Duncan if you don't even give us coffee to dunk our donuts in.

I wish this were a joke, but they literally gave me frozen hashbrowns and a frozen egg in my egg…read moresandwich.

I'm not sure if it's a NH thing, but a "regular" coffee comes out almost 75% cream. Whoa. Whoa…read morebuddy. I know I'm not really awake, but I know how dark I like my coffee. I literally had to stop at another dunks down the road (where were were going to) to get a black ice coffee to mix in with my VERY pale ice coffee. It's very busy on the weekends. Which is, the only times that I've been there, but if you stop by early in the evening (they seem to close early too, though I didn't catch the hours) it's not nearly as busy, and you can grab a quick coffee in the drive thru on your way home. One coffee for the price of two? I'll probably look for somewhere else to go next time...

Went in one time to get a coffee and the manager alley and another coworker were talking about how…read moreshe shares a butt plug with her boyfriend very gross especially in a place where people eat and they didn't even get my coffee right

Stopped in here on Saturday morning around 10am, the parking lot was a nightmare, people zooming in…read moreand out, also, all of the spots at Dunks were taken, so people were parking at Pizza Hut just to get into this location. The drive thru was packed, so we decided to just park at PH and walk in. Service was quick, but not so friendly. All I wanted was a cheddar cheese bagel twist (which they did not have) and the wife got a pumpkin coffee. We settled on donut holes which were fresh and delightfully delicious. The woman behind the counter was clearly flustered because of it being so busy, I felt bad for her, but I work in customer service too and I know that no matter how busy it is, you should keep a friendly attitude and a smile on your face. There are several other Dunks locations in Rochester and for some reason they all charge different prices for the same products, this one charges more than the usual location I frequent.

I came in and ordered two avocado toasts with fried eggs and I didn't get any fried eggs on my…read moretoasts the first time. I went back to the place and asked for it to be remade. I didn't expect anything but I also took the chance to ask for reimbursement, and the manager I talked to was very rude. She avoided me the whole time and tried cutting the conversation short. I would not recommend this place at all, it's nasty and I'm going to be looking for spit in my toasts since that's the vibe I got from the manager who remade my toasts.