Back in the late 90's, I needed a cardiologist for my mom and a good friend of mine recommend Dr…read more Israel Mantecon and the Orlando Heart Center at the Sand Lake office. My mom liked Sand Lake Hospital (now Dr. P. Phillips Hospital) and Dr. Mantecon was associated with them. I soon found out that he is Chief of Cardiology at the hospital as well at the medical director of Cardiovascular services too. Dr. Mantecon gave the best service he could to my mom at the time and now treats me. I totally love his bed side manner and the reassuring feeling he gives me. I feel he is one of the best doctors in the Orlando area. His staff is friendly and always willing to help. My mom passed away in 2006 from her heart condition but Dr. Mantecon and the staff at Orlando Heart Center did everything they could to control and extend her life in the best way they could. I now see them for my own personal heart needs and could not ask for a better group of people to help me. I have also seen Dr. Jose Lefran when Dr. Mantecon is not available and found his services also great. I highly recommend the Orlando Heart Center's Sand Lake office.

Wow. I am totally floored by the service and care I received at my visit today…read more I had a scary experience that sent me to the ER earlier this week and was told to follow up with the cardiologists. I work at Dr. Phillips hospital so knew the office was here and made an appointment. I was given an appointment within two days off my ER visit which I couldn't believe. I thought it would take at least two weeks to be seen. When I arrived I was seen promptly and barely waited to be seen by Dr. Akram. He was very professional, understanding, and made me feel comfortable. He wanted me to get some tests done and the schedulers were able to fit me in quickly and easily around my hectic work schedule. I cannot recommended this place enough and actually look forward to my next visit in two weeks!

My 80-year-old cousin told me about the horrible treatment by this practice. She has heart problems…read moreand they treated her until they didn't. Apparently,some incompetent nurse screwed up and these doctors are blaming my cousin, who was comatose in the hospital. They dropped her, and no one will talk to her or her representatives and other doctors nor will they refer her. Anywhere but Florida this is unethical or illegal. I continue to be thankful that I got out of there alive and with all my body parts. I used to go toTampa to get decent medical care.

The Doctors and nurses at the N Mills office are awesome but the office support staff are some of…read morethe most rude people on the planet!!! This includes checkin, appoint setters, checkout and billing. Impatient and terribly rude both in person and over the phone!!

absolutely unresponsive to calls and messages for two weeks now. they canceled my parents appts…read morewith no notification and now we can't reach anyone to reschedule

They called the day before my appointment that I had to wait a month for and told me it was…read morecancelled when it could have been avoided. If you really need to see a doctor, it's best to go somewhere else cuz who knows, your heart might stop working before they can even see you.

I would give this place 5 stars however my appointment was scheduled for 2:40. It is now 4:15 and I…read morestill have yet to be seen by the doctor. I'm supposed to be on my lunch break and was advised this would be a quick follow up . I liked the doctor- he seemed to care about my issues on my first visit, and I trust him. However waiting almost 2 hours for an appointment is ridiculous. I am still waiting to see the doctor . Waiting room wasn't even full . Why bother even scheduling appointments ?! Should just make this a walk in clinic with cardiology as their speciality. Really annoyed

fabulous staff, caring doctors, always been on time for me…read more thank you, denise

Dr. Nitza Tores Alvarez is THE BEST, without a doubt, cardiologist in the Tri-County area. Her…read morestaff is top notch. She saved my husband's life not once but twice because his former cardiologist was mismanaging his care and prescribing medications that he should never have been on for years. It took him having a heart attack in the end April 2020 and another two weeks ago for him to stop using the other cardiologist even though I've been telling him that for the last three years. His condition was worsening every day since January 2018 which is the cause of these heart attacks. The day after she put in a pacemaker in January 2018 she became my cardiologist. A 5 Star rating is not high enough in my opinion. If you do nothing else, please look up her book, Heels vs Ties on Amazon. In her new book, Heels vs Ties, local cardiovascular specialist, Dr. Nitza Alvarez, shares a comprehensive guide for women to help them understand their risk for heart disease, what is important to discuss with their doctors, and empower women to take charge of their health. https://heelsvsties.com

I believe that Nitza is an excellent cardiologist. My…read moreconcern is the cracks in the system. Communication is questionable her office is run by nurse practitioners which can be fine, but when it's my heart we're dealing with and communication gets dicey. It feels a little like the game of telephone, the info is interpreted by others before it gets to md. If they don't have a responsible system of communication there a lot of room for error. If I can't trust the messages I leave are received and or followed up on errors occur. Contact isn't followed through on and I ended being charged for appointments that were previously cancelled. Like having too many cooks in the kitchen. If you can deal with that my belief is Nitza is an excellent cardiologist.

Often visit this medical pavilion for my gyn needs and I recently went for labs and imaging…read more Everyone is always so kind and helpful.

Wow! What a beautiful location and what amazing staff! I had an appointment with Dr. Luke…read more(Suvunrungsi) and it could not have gone better. The appointment was quick, thorough and very smooth. I had a follow-up appointment for blood work before heading into work so I was a little nervous about being late. Miguel was an amazing help to me. He gave me advice and I was in and out SO fast. I also must mention Brandy (my flobotonist(?)) was also over the top friendly and so warm and welcoming. BTW, I did not even feel her take my blood! Best appointments I have been to in a long time, and it is because of the people.

Do not go here. They have too many patients thAt can't get in. It's the worst service. I've never…read morebeen to a doctor's office that has so many people that can't answer a question. It takes two months to get an appt no matter whether you're sick or you need a referral. From the front desk people to people answering the phone nobody knows how to handle a question or scheduling or if it's an emergency to getting you in to see a doctor.

I recently moved to Orlando. I visited this office today as a new patient. The office waiting room…read moreis open with a long desk/counter divider separating waiting room occupants from the office staff of approximately 10-15. I was given a clipboard with forms to fill and questions to answer. (I arrived 15 min early for this.). I was asked for my DL & insurance card as I turned away to head for a seat and again when I reached my seat. I pulled these items from my purse and went back to hand over (thinking the girl a bit pushy, wanting the items immediately rather than a min later). Before I could finish the forms, more questions were verbally asked (where all in the waiting room could here). Since I did not know the answer to which pharmacy I use (being new to the area) I said I do not know right now and would have to get back her with the answer. Unfortunately, this response was not acceptable to her, as she had to have this info now so she could complete here data entry fields in her computer. Her defense was that she was just following their office protocols. I heard this word "protocol" several times over the next 5 minutes while other office staff joined in to pressure me for the name of my pharmacy. I felt like I was being attacked in front of everyone in the waiting room who were all listening in. It was appalling and so embarrassing to me. Finally my name, Susan, was called (but was pronounced Suzanne). Since Suzanne is not my name I did not respond at first, but figured it out when no one else got up. I stopped back at the counter to ask for my DL & insurance cards. I found them face up on the counter right next to the next patient who was checking in. (Yes, a DL is considered as PII even though this office and Dr. Nancy do not agree with me.) I finished the forms inside. Oh look, the forms include a question for which pharmacy do I use. I was not provided with the detail HIPPA notice or privacy policy, only a brief summary of what it supposedly contained. Therefore, I said I would sign after I received these. (Not received) Dr. Nancy helped me figure out which was the closest pharmacy to me. Upon check out I was told that I would have to choose a different primary care facility as I did not cooperate with the office "protocol." This office's protocols apparently does not include a semblance of patient dignity or privacy. I recommend that the office front reception area be renovated to include some semblance of respect for patient privacy and that ALL office staff undergo re-training to learn how to treat patients with respect, dignity, and to protect and respect patient privacy (in practice rather than just words on a paper.)

Unfortunately after some heart issues the end of last year, I have had many appointments all over…read morethe place, some being at this location. Parking can be a little unnerving if you're not used to how this area can be, but eventually after going up a few levels in the garage there are spots. Inside is spacious with lots of seating available outside each office area. If you're unsure where to go, there is an attendant right at the front who can answer your questions! All in all, I have had a positive experience here.

My husband see's Dr. Schroff at one of the satellite offices in the Dr. Phillip's area, on…read moreStonerock Circle. They are very attentive, empathetic, and professional. They are taking good care of my boo, and his heart.

Been waiting over an hour in a waiting room full of screaming kids and everyone that got here after…read moreus though we have an appointment has been seen and we are still waiting. What a freaking joke!

I went there with SVT and this hospital from day one to last day was 5 star hospital. Doctors are…read morethe top. Nurses friendly and caregivers. They know that they do there. I was so scared and now i am happy i pick them and they fixed me.