At first, Erik was prompt, professional, and very easy to work with. I genuinely liked him and felt…read moreconfident hiring him. Unfortunately, the project to remove the popcorn ceilings throughout my entire home turned into a major problem requiring significant wall repair, significant damaged hardwood flooring, and exterior damage which will cost me thousands of dollars to fix.
After the job, I kept finding new issues almost daily. Erik willingly returned multiple times to address concerns, but I kept finding more problems, and eventually I gave up trying to have everything corrected.
There is overspray on vents, walls, floors, and all over my master bathtub. The knockdown ceiling texture is inconsistent, with many gauges, scrapes, thin spots, areas that were not properly patched from nails, etc. In my kitchen ceiling, the knockdown has popped off two screws and are now visible just a few months later.
After the ceiling work, the amount of wall damage was unbelievable. I expected some wall paint touch up, but every inch along top of the wall and down the trim had tears, rips, or damage requiring fix. In several places, they cut out small drywall pieces to color match paint but never repaired those cut areas.
In my master bedroom, we agreed to just repaint all the walls instead of touchup due to the amount of damage. They painted without removing wall shelving, outlet covers, or switch plates, it looks horrible. There is paint overspray throughout the room, all over my floors, all over my tub and tile. In other rooms they painted over old nails instead of removing or patching them, and rehung artwork while the walls were still wet so they are now "sealed" to the paint.
They claimed my laundry room walls could not be color matched and touched up with a noticeably different color, it looks horrible.
They used the wrong tape for flooring protection. It pulled up the finish on my hardwood floors in many areas. Erik initially promised to fix this, said he had a flooring guy. That person attempted repairs but made the damage worse and even splashed stain onto my white floor trim. Erik again committed to fixing it the next day and his guy would fix it.
At that point, I had four reputable flooring companies inspect the damage. All of them said it could not be properly patched, it would be a several day process to sand, stain, seal and it would have to be the entire level, not just where the damage is, so Erik saying his guy would fix it the next day was a huge red flag. Other companies also warned continued sanding would permanently damage the floors and need replacement. I told Erik I wanted to hire my own flooring company. He agreed but said he needed to speak with his guy for some reason. I obtained quotes and chose a reasonably priced company. That is when Erik stopped taking responsibility for the floor repairs and even started to say my floor already had damage. Well my floor did not have damage, it had natural wear due its age but that is completely different than several large spots of ripped off finish.
In addition to the interior damage, they used my outdoor faucet and left watered-down white paint splattered across my home's exterior and hose storage container (that was brand new). I cannot get this white splatter off. They ripped my buried soaker hose out of the landscape instead of properly disconnecting the hose. They left all of this mess behind.
Although Erik did return several times to fix certain issues I identified, I continued discovering many more problems days later and more things surfaced as time has gone by. Areas they claimed received multiple coats of paint, once dried have visible thin spots throughout.
At this point, I am left with damaged drywall, a laundry room with mismatched touch up paint, significantly ruined hardwood floors, paint overspray in multiple rooms and all over my master tub , and overall poor workmanship. What started as a positive experience turned into an extremely frustrating and costly situation that will cost me thousands more to fix everything than what I paid Erik for the job.
