Called the service department in the early hours. I waited a out 15 minutes and then the phone rang…read morefor about 5 minutes and no one answered. I just hung up and called another chevy dealership

Upfront when purchasing they could not have been nicer, of course that is how sales have to be…read more When I signed the paperwork (and I take responsibility for this) they had slid in the extended warranty. I know. Know what you are signing. The vehicle was paid off 6 months later and at that time I attempted to cancel the extended warranty. Suddenly these super friendly people didn't want to talk to me. FINALLY I talked to someone in finance who said they would take care of it. Here I am a month later, no check even though I was told a check was cut and mailed. I'm trying to get the check info but again when I call I am put on permanent hold, sometimes hung up on or sent to a voice mail that seems to always be full and can take no more messages. I have received numerous Emails from them trying to get me in to purchase another vehicle but 0 Emails, texts or calls about my issue. I have now filed a complaint through GM and hope the corporation cares at least a little bit about customer relations. Caveat Emptor. Buyer Beware.

I visited this place with a neighbor after she had an accident and needed to replace her car. They…read morewill promise you the moon and once they have your money it's DONE. Their cars must have been a part of a former rental car fleet. Their pricing is not too bad and they will finance anyone, but at a very high price. The best advice I can give you is if you are promised something after sales please make sure that you get it in writing. My neighbor failed to do this and memories seem to fade once the car drives off the lot.

I have purchased 5 vehicles at Radcliff Budget over the years. Always an easy experience, always…read morefair prices. All my friends and family buy their vehicles here also for probably the last 15 years. I highly recommend this dealership!!

This dealership sells wrecked cars that no other dealership will take. Their mechanic probably is…read moreno certified. If your car needs repairs they take your car off site to work on it. I bought a car here because I was in a bind , now my car has been back to them to be fixed once every 6 months since I bought it. I have had my car only 1 year and 6 months. This is not right

Horrible Horrible service. Manager (owners son) went out of his way to NOT b helpful. He was rude…read moreand hateful. We were lied to through the entire process then cursed at by Chris and the salesman we dealt with. There sign said we finance everyone which is a lie because I didn't car. Chris said he didn't care if we give him a bad review or told people on Facebook about his horrible service. He laughed and said he won't hurt his business, he laughed and said people will always be desperate enough for financing so he'll always have business. NEVER NEVER go there. We went to Knox Ford and they bent over backwards to help us and we now have a GREAT vehicle we love.

I think the only good reviews on here are from the people that actually work there anybody that has…read morebad reviews are probably real customers these people are crap they will not repair anything and they expect you to pay for anything that messes up as soon as you get the car the cars all have over 200,000 miles on them and the people in there are only friendly until you get a car and then they're just pieces of s***

Worst people to get a car from the cars are janky ! My transmission slipped in less than 3 months I…read morehad it repair that for it to happen again in less than a month later, get slightly behind because im paying on a lemon while tryna maintain other bills as a young adult just to be belittled on the phone by the "manger" heaven, would buy a car from these mfs again if I was blind and accidentally walked into the lot ! SCAM ARTIST AT ITS FINEST

Got my brake pads and rotors done by them. Found out I had air in my brakes when I attempted to…read morebrake and got a delayed response. Almost causing a CAR ACCIDENT! Took my car back and was told "We're swamped. Can you come back tomorrow?" Idk who they think want to drive on a faulty brake job completed by them. Horrible customer service and brake job and even worse people. Good luck if you use them.

I needed some work done on my vehicle. I called in advance to see if they had the parts I needed…read more Poet and his team provided me with excellent service.

We had hands down the best car buying experience we've ever had at Swope Mitsubishi. Wayne and…read moreLucas were absolutely amazing--so easy to work with, no pressure, and they genuinely cared about taking care of us. We actually drove two hours just to work with them because of the level of customer service they provided, and it was 100% worth it. That alone says everything. We'll always recommend them to anyone looking for a vehicle, and when we're ready for our next one, we won't hesitate to make that two-hour drive again.

I just purchased an Outlander. The sales team was great. Jeff, Lucas and Wayne did an outstanding…read morejob. Made me feel they were looking out for me. I feel they made sure I got the ride I was looking for. A great team. Thank you, Joseph Derrico

BUYER BEWARE: I purchased a 2013 Ram in May of last year (15) with 53,000 miles on it. Time French…read moresales tried to sell me an extended warranty which I did not purchase because I had the Manufactures Warranty (Powertrain) which was good enough for me. Low and behold I take the vehicle in to Swope Dodge for some recall work to learn that I did not have ANY warranty because at one point my vehicle was titled in Canada which voided all Warranties. I spoke with the General Manager of all Tim French stores, Brian. After Brian made "some phone calls" and repeatedly told me he was working on it. He offered to "trade the truck in for another one" at a loss to me. I was completely dumbfounded. He also articulated to me that Tim French buys "A lot of vehicles from Canada." And that "if I would have bought an extended Warranty then it wouldn't have been good anyway and he would have had to refund the money for that. Bottom line: I paid $30,000 dollars for a vehicle that I was assured had a standard manufacture warranty and it was false. I have contacted an attorney and will be making this a civil matter but I wanted anyone thinking of buying a car from Tim French to be careful and make sure you aren't getting a "Canadian vehicle" that they had purchased and brought to the U.S. If anyone has any further questions please feel free to inbox me. I tried resolving this at the lowest level and was repeatedly blown off and dismissed.