I am deeply disappointed with my recent experience at Armistead Animal Hospital after being a loyal client for many years and entrusting them with the care of two of my pets. I made it clear that, given my dog's age and condition, my goal was to keep her comfortable until the end. Despite communicating those wishes, I felt pressured into additional X-rays and medications that resulted in a bill of over $600. Just two days later, my sweet dog had to be euthanized. When I called the office to schedule euthanasia, no accommodations or compassion were offered. I was simply told I could bring her in on Monday, meaning my suffering dog would have had to endure the entire weekend. The receptionist showed very little sympathy during one of the most difficult moments a pet owner can face. During my final visit, I witnessed the receptionist warmly tell another pet owner to "call us tomorrow with an update." As I was leaving with my gravely ill dog, I was casually told, "Hope your baby feels better." Given my dog's condition, those words felt dismissive and lacking genuine compassion. What hurt the most was feeling that empathy and concern were not extended equally to every client. Compassion should be shown to all pet owners, especially during end-of-life situations. After years of bringing my pets to this practice, I can no longer recommend Armistead Animal Hospital. They have lost my business, and I would travel elsewhere for veterinary care rather than return. read more

Armistead Avenue Veterinary Hospital - Rest In Peace my Sweet Angel - Veterinarians Near Me - Hampton, Virginia

Have you ever had a situation where your beloved animal's health was in jeopardy and you had nowhere to go? That's exactly what happened to me when my cat had an upset stomach and his regular clinic was closed for the day. I was at a loss until I remembered the Armistead Avenue Veterinary Hospital, which was always bustling with activity. Although I was aware that I would have to wait due to their walk-in policy, I was pleasantly surprised to see that the clinic was still following COVID protocols. Thoughtful yet slightly inconvenient, the wait was worth it as the doctor was incredibly knowledgeable and put my mind at ease. The clinic was crowded, which isn't surprising given their popularity, but I was delighted to see that they were able to accommodate my furry friend in his time of need. After a wait of over two hours, I was given some suggestions and my mans didn't require any medication. If you're ever in need of a reliable veterinary clinic, look no further than Armistead Avenue Veterinary Hospital. You can find them at 531 N Armistead Ave in Hampton, VA, or give them a call at (757) 723-8571. Trust me, your furry friends will thank you for it! read more

Armistead Avenue Veterinary Hospital - Veterinarians Near Me - Hampton, Virginia

The past times I've called and went in. It has only been one person working the front desk and it's been the same person every single time her name is I believe Missy, and she has went above and beyond to ensure that I am happy with my cats treatment and results. I had went in for a fecal test and was told a one to two day turnaround, so including the weekend I waited a total of eight days before getting my results, not due to the lack of my communication. Missy was onboard and trying to get the answers for my questions & went as far as giving me my results when I called today instead of having me wait around for a doctor to become available. They allowed me to get a fecal test the same day I called, without my cat having been a client before. That part helped tremendously, as most other vets required an exam (another fee) before a fecal test ($55 as of 7/28/23). I have no complaints other than lack of communication (could've been that my cat was parasite free, but doesn't change the fact I did pay $55 for a 1-2 business day turnaround) read more

Armistead Avenue Veterinary Hospital - Veterinarians Near Me - Hampton, Virginia

I had a 0745 appointment and arrived at 0743. after waiting 1 hr. my wife and I were finally seen at 0845. The vet. expressed no remorse for being late, no apologies given. I have been taking my pups there for 6 years and today was the final day. I believe just as I have an obligation to show up for an appointment on time, I expect the reciprocal professional courtesy. Two thumbs down, horrible service from the veterinarian. read more

since this business was sold to a conglomerate it has gone downhill. after 30 plus years I will not return after I make sure I get my money back. My daughter had taken my dog in and checking out they told her I had an outstanding bill, which she paid part of with money she had over and above the days visit. I have NEVER left there without paying. Went back in my bank records and found where it came out of my account on the same day of service years ago. I took the evidence to them, and today, do I get a refund???? No I get a bill for the balance!!!!! the first bill I have gotten for this ever!!!!! Several trips to pick up my dogs ashes and none found. When I showed them the agreement saying part of the payment was having them returned and I wanted a partial refund, she was magically found. read more

My puppy loves it here. The staff and vets are very friendly and knowledgeable. Because of COVID you have to stay in your car until called. I appreciate the walk in policy every other vet is a two week wait read more

Armistead Avenue Veterinary Hospital - Waiting patiently for her puppy shots - Veterinarians Near Me - Hampton, Virginia

I highly recommend this practice to anyone who has recently moved here or is looking for better care. The Silkey's are compassionate Veterinarians and have helped us provide a good life for 3 of our cats over the years aging from kittens to a senior cat that lived to be 18. read more

Armistead Avenue Veterinary Hospital - Veterinarians Near Me - Hampton, Virginia

So I initially showed up at their clinic with a dog named fidget who had lost the ability to walk or even tell what was right side up. They informed me that it could be a number of things and referred me to an actual emergency care facility in Yorktown. By the way as of giving this review they don't accept walk-ins any longer. she ended up having vestibular apparatus disease which the emergency clinic diagnosed in an hour and gave me my prescription for the problem and it was a rough 24 hours but she is recovering quite well. read more

Ok this is an update for my last review. After 30 years I am officially done. My dog got hurt and could not walk on her back leg. Called them up to bring her in they said they can't see her until maybe the weekend. This was Wednesday. They said they only had 1 doctor. They told me to go to the emergency vet. I was floored. So all I have to say is good luck to anyone that still goes there. Hopefully you will have better luck then us read more

Dr Silkey and staff are terrific! This was my first visit and I will definitely go back for my cats veterinary needs. The parking lot was full and they are doing curbside now because if Covid . Dr Silkey comes to greet you and explain the visit and if necessary follow up. You can tell they live their animals . read more

Great vet!!! They have the most caring staff, Mr M Silkey & Dr Adams are great!! They took great care of my baby!! Best prices in tow!! read more

I've been going to this facility since I returned to Hampton in Feb. 2007. They were my mother's vet before I returned to take care of her in her decline w/my Boston terrier, Oscar. They saw me through Oscar's demise w/compassion & good medical advice. And they have done the same for my beagle Lovey over these 15 years. I have nothing but the highest praise for the Drs. Silkey & their staff. They are compassionate, dedicated, professional & efficient. I have no complaints whatsoever. I would recommend them w/o reservation to any pet owner. I could not wish for better care for my loving companion. read more

I see a lot of reviews from years ago, but we were there today all the staff was Wonderful. It was a rough day for us. We had to put our 11 yr old Aussie mix to sleep. She could not walk anymore with her legs. She had massive cancer throughout her body. They were great with every aspect of having to put her to sleep ! They had us bring her in when we arrived. we were so afraid we'd have to wait hours, they explained every aspect of the process, and then did offer us a paw print when we pick up her ashes. Thank you all so much! read more

I went for the first time because my dog was in a lot of pain from a knee injury, possible torn acl. I arrived at 7:00 for the walk in clinic and had to wait 3 hours before my dog was seen. Several people checked in after me and was seen before me. When I asked the receptionist how much longer I would need to wait she snapped at me and told me to be patient and I am lucky they are seeing him at all since they aren't taking any more patients. When I called previously I was told first come first served. I was offended how I was treated as a first time customer new to the area. If it was just me I would have just left but I hung in there for my dog. Verdict is still out on diagnosis, treating him at home and keeping A close eye on him. I won't go back there. read more

They had taken such good care of my dogs and they did everything they could to save my dog that had heart problems without it costing me a small fortune I will forever be grateful for the way they treated my dog and the comfort I got when my dog was extremely sick. I would highly recommend them and have nothing but good things to say about the Vets and all of their staff. read more

My family and I were on vacation. Our dog Riley needed to be seen by a vet. This situation can be unsettling. I am so glad that we chose Armistead Avenue Veterinary Hospital. The staff was welcoming and Dr. Bruce went above and beyond what my expectations were. She was patient while contacting our local vet and specialist. She was warm and compassionate. I can not thank her enough, because of her our dog was able to get home comfortably. read more

This place all depends on the vet you get. Some are great and others are not. It is also possible you will be waiting for over an hour because they do not take appointments. However, I advise not to go here as this place is completely overpriced! I was charged 70 for annual distemper, 50 for rabies, and 33 for bordatella. I did not know the prices til after the fact. A week later I went to another vet for a second opinion and asked their prices out of curiosity. They charged 17, 15, 11 for the shots mentioned above. I payed 3-4 times more at Armistead. No idea why they would be so outrageously different. So I am officially changing vets, cause no annual shots should cost this much! read more

Went to their walk-in appointments for a cracked nail that needed to be trimmed and was causing my dog a lot of pain. I understood it would be a wait due to walk-in schedule (though you wait in your car due to Covid). We waited over 2 hours before they took our dog into building and then another hour before he was ready for pick-up. 3 hours for 1 clipped nail is unacceptable but the bright side was we weren't charged for nail clipping and Dr. Bruce was very nice. read more

Waited 30 minutes to be seen by a nurse. Then waited over an hour for the vet to come in and see my puppy for 7 minutes, stating nothing was wrong despite my puppies symptoms. Definitely getting a second opinion. Paid 60 dollars for second round of shots! read more

Been going here for 30yrs. Vets are very good and extremely good with the animals. Prices are a bit high but worth the peace of mind.

I do not recommend! I sat here for 3 hours before I was called back and then waited another 45 minutes to be seen by a vet. The ladies at the front desk were not very helpful or nice. My dog peed on the floor after being here for over an hour and the front desk lady replied "that's all you, you can handle that" and handed me 1 paper towel. read more

I was very disappointed with the service of this vet clinic. I brought my cat in for blood work because she had been losing some weight and I also scheduled a dental cleaning. The blood work returned and I was told that everything was pretty normal and maybe it was just her teeth that were bothering her. After her dental, the Dr showed me an x-ray of her chin and told me he saw a tumor and recommended me to some expensive specialist. I didn't see anything on the X-ray that he was referring to but he's the professional. I decided to get a second opinion. After seeing another vet who did numerous X-rays at several different angles it was determined that there was no tumor whatsoever! He read her blood work and in fact her kidneys are strained but Armistead told me everything was normal. I had this second opinion Dr also look at her teeth and he took photos and pointed out several cavities and abscesses that Armistead didn't even mention to me after her dental cleaning. The amount of unnecessary worry about a tumor and the lack of information after her dental cleaning make me disgusted with this business. Please never take your pets there and if you do, get a second opinion on their diagnoses. read more

They brought us to the back and weighed the dog and told us to wait until the doctor came in. We waited over 30 minutes. Someone else even came in and saw us and didn't say anything. I think they forgot about us cause when we tried to leave the door was locked. Definitely wouldn't recommend. read more

Do not use this vet! As another poster said, I was charged $70 for my dog's annual distemper. The only reason I chose to get it there was because we were boarding her at their kennel at the last minute. After my dog came home sick I took her to her regular vet and they told me the cost of a distemper shot is only $17! I called Armistead vet and they danced around an answer and finally said they charge that much because they don't charge for an "office visit". Are you kidding me?! I will never go back there again and will be sure to tell all rescues I'm associated with, to make sure people know not to use this vet. All they're after is money! So sad. read more

On June 27, 2019, we dropped our energetic, lovable 4-year-old dog off name Tazz for boarding because we were going on vacation. When I dropped him off, I asked them to check out his ear. On the 28th, I get a call from a Vet saying that Tazz had an ear infection and she was giving him antibiotics and something for pain but all was well. When we return to pick Tazz up on the 5th of July, he had lost weight and depressed but we thought maybe because of the medicine. When I got him home, Tazz throw up everyday and loss of appetite. I called the Animal Inn on July 11th, 2019 and asked them what happen and all they could tell me is to call the Hospital because Tazz was boarded over there!! REALLY, WHY?!! I did call over there and they said that all was well but they didn't know why Tazz has a loss of appetite and throwing up everyday. We went back on the 15th of July for blood work and that came back normal but they wanted me to pay $388 for an x-ray to see if something was enlarged in his stomach (meanwhile he is still not eating and has loss 10lbs). I went to another Vet on July 18th for an second opinion to see what was going on. They did do an x-ray and could not find anything obstructing his stomach but recommended a pill for gastritis. Well our Tazz passed away Sunday the 21st from WHAT WE DON"T KNOW!! To this day no one has contacted me about HOW TAZZ IS DOING!! PLEASE DON'T TAKE YOUR PET TO THIS PLACE!! read more

The Doctors and staff are fantastic. They understand that pets are family. Great care and concern for the animals.

It can be a long wait depending on the emergencies that arrive...which is understandable for the most part but can get very tiresome. Thankfully they take walk ins but be prepared to pay the price! I recently spent $160 after waiting 2+ hours for a 5 minute skin scrape test that revealed our dog has allergies. A special shampoo, prednisone & some fish oil capsules that I could have gotten OTC anywhere. The shampoo works nicely, the meds don't & the fish oil gives her very runny, messy bowel movements. That's not the vets fault by any means, just a heads up as they may or (in my case) may NOT tell you that part. I was also told I could just use Benedryl when she seems extra scratchy. Unreasonably high rates for a few minutes of actual vet attention & mere suggestions. On the plus side, this place is clean & staffed with kind people. As long as you arrive an hour before closing time on a Saturday (noon) they will stay open to see your furry family member. read more

Armistead Avenue Veterinary Hospital - Veterinarians Near Me - Hampton, Virginia

We have used this vet routinely for 10 years, however, the last visit will be the last visit. Our dog was sick and we knew something was wrong -- did he eat mushroom fungus that popped up after all the rain? What was going on? After an hour wait, we convinced the Vet to take blood and she reluctantly provided that service. After an hour wait for the blood results, she recognized there was something going on -- the liver count was over 4000 and normal is 80 to 120. She said "I could start and IV because your dog is dehydrated, but he probably got into those mushrooms you mentioned and maybe you should Google where to go...we are closing soon and you need to go somewhere else". We did go somewhere else and got an x-ray to find out that it wasn't mushrooms but a huge mass on his liver that blocked passage to the stomach. They say that you learn about a person's character when they are pushed in a corner--when this professional was pressured to either help us and our pet or close up and go home on time -- her and the business she represents showed their true colors. Use them for their overpriced routine services but do not bother going if something is wrong with your pet. read more

I appreciate the caring showed by Dr. Mike, Dr. Bev, and Dr. Jones. They obviously have true concern for their furry patients. They listen to us and respect our observations regarding our pets' behavior. The office staff is friendly, although sometimes a little chatty. Mondays are very busy, so plan to wait. They rest of the week seems to run more regularly. read more

I have the utmost confidence in them. Wev've taken all four dogs we've owned to them and have always received excellent care and service. Drive about 15 minutes to get here, passing several other vets offices, because I trust them and don't want to take any chances with seeing another vet. read more

I have been going here for over 10 years , my pets and my wife and I have been treated with kindness, love and tenderness in times of need . This year we had to put to rest both of our pets , the last on 26th Dec. and we were treated with a great deal of tenderness during the decision we had to make , and the entire staff has always been helpful and had the best intent for our pets . I cant see using in other Vet , for us this is the place to go read more

Initially when I called it seemed like it'd be perfect for us, given it's all of 4 minutes from our house. But I was wrong. As soon as I walked into the office I realized customer service skills were far below par. I wasn't greeted when I entered or told to sign in or asked what brought me in. It's more of a "DIY vet". Once we got into see the doctor she was extremely nice and knowledgeable which is always good. On the way out, I stopped at the counter to pay my bill but of course these receptionist had better things to do. One was concerned with locking all the doors at 450 because they close at 5. The other was filing papers completely ignoring the fact that I wanted her to take my money. And the last, on a personal phone call. I stood/sat there for nearly 10 minutes before being able to handle my business with them. Great doctors. Horrible, slow moving, unfriendly receptionists. So if you can deal with that, this is your vet. read more