Great first experience here and with my service from Charity- very personable and professional -…read morequick and painless with a 4 day guarantee! Will be back for the same when recommend!

I am unfortunately no longer a fan of Waxon. I decided to get my eyebrows done here and regret it…read moredeeply. Not only did the girl who did my brows not listen to what I asked for at all, I now have these two red scabs under my eyebrows. I called the front desk and the lady at the front desk (who was lovely by the way and was clearly just trying to help), said it was likely because the wax they used was too hot and offered me an oil to put on my brows. The oil burned my eyebrows and I looked to see the ingredients and it has blood orange and grapefruit extract in it so no wonder it burns. I won't be coming back, I like my skin intact after an eyebrow wax, which is too bad because I liked Waxon. Pardon the terrible photo of me that I'm posting to show what the burn looks like.

When i had an issue the owner called and rectified the situation right away. She was very…read moreprofessional and eager to correct anything that went wrong. She clearly takes pride in her business

Came in for pedicures with my mother and sister this morning. As always, impressed with the…read morecleanliness of the spa and the attentiveness of the staff. Always such an enjoyable experience regardless of the service I book in for which is why I have continued to go here for the last 10 plus years. Thank you GT!

My first impression walking in was " this place is quiet.:) as I sat down to await my apt. This was…read morelast month (March, 2018) The place is clean and the decor was appealing to me. Once going in for my Lazer treatment, the owner/ laser technician (Cynthia) was very friendly, knowledgeable and courteous. I don't know of many Black men that would actually do something like this (although it is certainly not uncommon for Black men to seek Lazer treatment) but Cynthia was able to take on the challenge of calming my fears :) Great spot, I'll be back again.

Ladies. If you are looking for excellent service and laser that works - Cynthia is your gal. I mean…read morewho am I kidding it's not a fun way to spend your afternoon - but worth it in the long run. Especially for us gals with Mediterranean blood ;) Expect discreet and professional servicing here.

Are you looking for a professional who uses the best technology? What about a clean, friendly and…read moresafe environment?! This place offers all of that. I would not go anywhere else except to Kelly.

Top notch service every time! Kelly is extremely personable and professional. This location…read moreprovides a variety of services from laser hair removal, acne treatment, and laser facials. The salon is clean and comfortable and I've always been 100% satisfied with my results...and I've been to many clinics in the past to compare. Highly recommend this business!!

EDIT - THEY DEFINITELY MADE IT RIGHT!…read more I would like to say how happy I am with how Gentle Touch made my below complaint, completely better! They offered me a full refund for the extra charge that I was not expecting to pay, and I am a very happy customer now! ........................................................................................... I had a gift card for a massage and manicure. When I walked in to book I handed the lady (can't remember her name) the gift card and said "I want to book this" so, she set up an appointment with me for a couple days later. I had asked if I could change / pay extra to have a pedicure instead of a manicure (because I find manicures just chip in a day or so anyway, and aren't worth it (the GC was a gift to me)) this change apparently wasn't possible. Ok, that was pretty annoying, but I wasn't that upset about it , free manicure, whatever. When I showed up for my appointment, all was well. I had the massage and it was wonderful. An hour long of very professional, great, relaxing service. The whole time I was thinking I would definitely be booking again for a massage. Loved it Kelsey was fabulous and I thoroughly enjoyed the massage. The manicure was great too, until I was escorted out as soon as it was done, not being able to sit and let it dry at all, so 3 of my nails smudged before I even got to my car. (They did gladly help me get out my wallet and gift card, which was nice). I figured, I knew a regular manicure was just going to chip anyway so whatever. Up until then, everything was fine, it was when I went to hand in my gift card that I became severely disappointed and upset. I was told that the gift card covered $92-something of the amount, and that I still owed $63.25 ! I said, "What? I don't understand, the gift card was for what I had booked?" to which I was told (and shown on the back) that the gift card was for a 30 minute massage (not the hour that I got), and a manicure... Ok... so clearly someone made a mistake. Yes, it was written on the back that it was for a 30 minute massage and manicure, but I had handed the gift card to the lady when I booked and said I wanted THIS booked. So, she, being the one working there, should have booked the service that was on the gift card. I didn't know what she booked in, she just gave me the date and time. She had looked it up apparently and told me the reason I couldn't change to a pedicure was because the gift card was bought on a deal, so obviously she should have booked for that specific deal , as in the 30 minute massage, and manicure, not for an hour instead?? I would like to hope that it was just an honest mistake, but I feel cheated and don't think it's fair that I had to pay an extra 60-something dollars for a service that should have been free and a relaxing, enjoyable experience that was a gift to me. I would have happily only had the 30 minute massage that the card was for, but I didn't realize that she booked me for an hour, nor was I paying attention to the time while I was in the relaxing massage setting. I don't appreciate the only response from the girl who was taking my gift card, when I expressed my shock and confusion, all she said was just "oh, sorry" and then expected my payment. I really did enjoy the massage and Kelsey, and I realize it was a mistake/miscommunication, but no effort was put into fixing it, and this all just changed my relaxed appointment, and left a bad taste in my mouth and I will probably never book there again unfortunately.

I had purchased an online coupon for a microdermabrasion treatment at Gentle Touch in the fall of…read more2012 and was very excited to use it - I've never had microdermabrasion done before but had heard many good things about it. The lady who booked my appointment was very friendly and professional, so things got off to a good start from there. When I arrived for my appointment, I only had to wait a few minutes until I was escorted into the treatment room. I cannot recall the name of my esthetician, but she was a seasoned professional and it showed. The entire procedure - full face micro plus a calming masque - took about 30 minutes. Micro is an odd sensation but not painful. Application of the masque was very thorough and relaxing. When it was all said and done, my esthetician told me that Tuesdays are half off micro - naturally, they are kept very busy with this deal! I had a nice chat with the receptionist, who was a very pleasant lady, and left feeling happy with my experience. I may very well be back in the future for another treatment!

Went to willows for a pedicure- called the Devine Pedicure and it was hevenly! The clinician was…read moregreat and they even accomadated my child with a water basin and scrub so they felt part of the experience. I will definately be back to try the other services as well!

Inviting and professional interior. Friendly staff who were knowledgable about their product. If…read moreyou want to feel pampered in a relaxing environment then this is the place to go.

I too purchased a Dealfind coupon in 2010 for a mani/pedi/facial, I finally redeemed it last…read moreweekend. Wow - what a disappointment! I noticed that a few reviews down an employee there stated that someone's negative experience was not the norm...I beg to differ! I arrived there in time for my appointment and was provided a form to fill out before I was taken downstairs to have my treatments. I found it weird that the form did not ask me anything about my skin type, issues or the like - it was simply an address/contact form. Anyway... While there, I thought my manicure and pedicure were mediocre at best. It was only when I left that I realized what a terrible job was done to my nails. My fingers did not have polish on the entire nail - the sides were left bare. After my pedicure, while I was waiting to have my facial, there was so much moisturizer on my feet that the toe spacer slipped off taking a bunch of nail polish with it. The employee got mad at me for it - made some comment about how I shouldn't have moved, when I hadn't, I tried to explain to her what happened, but she didn't want to hear it. The entire time I was having my nails done, the aesthetician told me about how I could defraud my insurance company and how lots of times retailers will lie for you about what you get - designer sunglasses instead of prescription. Nice! No wonder my health insurance costs are so high. I was brought into another room to have my "personalized" facial. First off, she told me that some people like to talk thru that treatment, but that I should probably just stay quiet...trust me, after the insurance conversation I had no words. There was nothing personalized about that facial - noted by the pimples that started cropping up all over my face a few days later. She didn't even ask what type of skin I had, or if I had any issues. My skin is oily and can't take the heavy moisturizers, which she would have known if she'd bothered to ask. All in all, this was one of the worst experiences I've ever had at a spa - and I've had a few. I would never recommend this place to anyone. If you haven't cashed in your dealfind yet, don't bother - you'll be better off for it...unless of course you want tips on how to rip off Blue Cross.

It was self-pampering I could justify. Cas Spa tipped me into indulgence with its recent summer…read moresale, because at fifty dollars for a one hour massage, how could I not. The price had me a bit unsure on Cas' level of prestige, as I've never heard of spas offering such deals. Walking in and getting started, I admit there were a few bumpy transitions with customer service and getting me to my room, and the decor could've been a bit more luxurious as well. Although this was nothing to directly turn me off, and I had a great massage to relax and rejuvenate. Besides a variety of massage work, Cas also does hair, skin care, Botox, Dermal Fillers and facial resculpting, and all the standard aesthetic servings. As well, I noticed they carry some interesting lines of product, including one called Sparitual-- a vegan luxury line enhanced with calming or stimulating natural herbal aromas to bring out chakras and calm the spirit. I probably would pick another local spa ahead of Cas if it weren't for the deal. It was a fine experience, but I've experienced places of more atmospheric grandeur, and prefer all richness when Im going in for a bodily indulgence. That being said-- this was a great deal, and the massage left me feeling refreshed. Its a good spot to keep an eye on for specials, as they seem to carry a few.