I was a long-time patient of Dr. Garrett's and I used to love this office. I recommended it to all my friends and coworkers. Dr. Garrett and her team are a blast to be around, she's wonderful and has a great staff. In the end though, I let the fun and charm distract me from the quality of care, or lack therof.
The first red flag was when I had some dental emergency. Pretty sure it had nothing to do with any work she had done, but I was in a lot of pain and needed a fix fast. It was difficult to get into contact with them, and once I did, because it's a single dentist practice, she couldn't see me until much later leaving me to deal with the pain for a long time. I don't remember all the specifics on this, it was a red flag, but seemed anomalous considering how much I enjoyed the place.
The there was THE CROWN. I had already reached my insurance max for the year and had to pay over $1000 out of pocket for a crown. That was a lot of cash, but I knew I was doing the right thing taking care of the issue. What I didn't realize was that I was making a mistake by letting Dr. Garrett do it. I was flossing my teeth the day after it was delivered and a piece of leftover cement got lodged between the crown the tooth beside it. It was putted a lot of pressure on my teeth, and I couldn't get it out no matter what I tried. I began calling her office, but no one would pick up...I still have the times (2:18 pm, 2:33 pm, and 2:58 pm) I left several voicemails, but didn't get any calls back. I broke countless pieces of floss trying to remove the cement, my gums were bleeding from all the flossing, but the worst part of all was the pressure being distributed across all of my teeth.
I found a nearby dentist who could see me same day. They carefully removed the cement along with lots of other remaining excess cement. They took lots of pictures including x-rays that clearly showed the crown was not making proper contact with the tooth beside it, and it had been shaped to create a food gap. They encouraged me to return to return to Dr. Garrett to have the crown replaced.
An email thread followed with Dr. Garrett who it turned out was out of the country, and Dr. Pollock was filling in for her. The problem was her office manager Stephanie was not answering the phone or voicemails during the hours they were supposed to be open, so I was never made aware the Dr. Pollock was filling in or how to contact Dr. Pollock. The office manager Stephanie replied the next day explaining she closed the office at 1:30 pm essentially leaving no route for any patients with emergencies. We scheduled a follow-up appointment
I returned to Dr. Garrett's office, she had the lab tech there who made the crown. They spent less than five minutes looking at it, both agreed they thought they had done great work, and I cancelled all follow-up appointments and told them they would never see me again.
Last week that crown failed. It was the most recent dental work to go in and yet the first to fail. For all the money I paid and pain I endured, I got 1 year, 8 months, and 20 days out of the crown. I ended up returning to the dentist that saw me in my time of need, and they prepped it for a new crown today. It cost a small fortune, but I was happy to pay it knowing it would be done correctly this time...and I'm confident I will get more than 1 year, 8 months, and 20 days out of it.
Last week I did send Dr. Garrett a follow-up email on that thread that began late July 2017 informing her that the crown had already failed, and that the entire time I had it, it was a painful food trap. She did not reply to the email.
It pains me to write a bad review about Dr. Garrett and her staff. There's a part of me that still thinks they're wonderful people and perfectly capable of taking care of small routine cleanings and fillings, but when it comes to any major dental work, emergencies, or the risk of being in any real pain, allowing Dr. Garrett to be responsible for these things is putting yourself at risk to pay a lot of money for poorly delivered work, not have anyone to respond to any kind of emergency, and end up in a position where you may be in a lot of pain for a long time. read more