Though Zero but Actually a Hero My wife and I were told by our contractor to go to Arley for tile and ask to work with Megan and her only. Since we currently are building a house in the Pocono Area, We live 110 miles or so away. When we arrived at the Store we asked for her. She came over and asked if we had an appointment, we did not. She was short with us, telling us she could give us 5 to 10 minutes before her next appointment. We explained that we drove over a hundred miles, that didn't seem to matter. So we looked around and made an appointment for the following week. We got there 30 minutes early and she had people at her desk. She told us to go look around for ideas. 10 minutes before our scheduled time, she came and found us and spent the next 2 hours working with us. We then realized that her "attitude" the last time we were there was just her way of saying that her customer she is working with at the moment is her first priority. For 2 hours we were hers. She was constantly interrupted by other employees needing things and other customers (without appointments) trying to get her to do something. In her matter of fact tone, she told them that if they want to wait until she is done with us then they could, otherwise make an appointment. She is also straight forward with her opinions and designs. She will make you think about your choices and suggest some other ideas. The final design was more than we would have ever expected. We left there first by saying sorry for being pushy the first time we met and leaving there with a friend. If you go to Arley, call first, ask for Megan and make an appointment. Be prepared to be told "No you don't want that" because You will not regret working with her. She is our Tile Hero! We will go back again for our basement bathroom! Prices are a little higher than Lowes and Home Depot, but you get a Designer like Megan, Well worth the small extra money! read more

the store seems overwhelming at first - but every time we went in- we were immediately greeted by the sales staff. they ask if you need help - but are so good about letting you just browse. there is never any pressure. they are very knowledgeable about their products and were very helpful pointing out what time would work for what we needed. even if you go in with only a small idea about what you want - they help lead you thru the process. great customer service. read more

We bought tile from here because our installer was a loyal customer. But even he was frustrated by the poor service and inflated restocking fees and will not go back. Three times our project was stalled due to employee errors. The final bill was much higher than it would have been for the same thing a retail store like Giant. Save the headaches and shop elsewhere. read more

I see the review from 2017 but this is 2019! I have worked with Arley's for two years now and have spent $25,000+ on shower/bath tile and flooring tile. The customer service at Arley's is second to none. I did not experience any of the problems in the other review. I worked with Lynn who is now the showroom manager. Her designs are exquisite! She has a knack for understanding a customer's style and pointing out different aspects to consider when incorporating tile into a room. I have a $1.5 million lake house and I trust Arley's to make my home a show piece. read more