A representative (Barry, I think the name was) came to my door last month and convinced me to try a…read moreone-month trial. I figured, why not? I wasn't going to lose anything out of it. So I went ahead and got it done--no issues with the internet itself or installation. The rep was a cool guy to talk to. Great person. But in the end, I decided to keep my original internet provider. So I called customer service to cancel my service a couple of days before the end of the 1-month trial. And here is my problem. The agent I talked to sounded like he would rather be anywhere but talking to me and doing his job. Sounded uninterested in anything. After collecting the necessary info and doing what needed to be done, he started to inquire about my provider service (which I get, gotta get data to try to be better), but he kept pushing for a reason I wanted to cancel (I didn't have any particular reason, just decided to keep my original provider). Then he tried to give me discounts and such to try to have me stay with the company, but I said no. Then he inquired about why I said no. Again, no particular reason, while still sounding like it was a chore and slightly off somehow. When we were finishing up, his voice finally picked up a bit while reading from a script that explains what will happen and what needs to be done on my end. Asked if I had any other questions, and in the middle of my asking, he hung up. No good-bye, have a nice day, or thanks for calling, nothing. I don't expect a happy-go-lucky person. It's customer service, I have been there. But what I do expect is to at least be courteous, and at least sound like doing your job is not a chore. If this is how customer service is, I won't be surprised when people don't want Brightspeed. It's a decent company.

I had Brightspeed for the last two years. Constantly had problems with connection going in and…read moreout. Went our the last time on the 17th of July. Called Brightspeed. They made 7 appointments to fix the problem and the technician failed to show up every time. Also they required me to wait for him on each occasion between 8am and 5pm. they never called to cancel or keep me up to date. they just rescheduled the next day. After three weeks of no service, I cancelled my service.

This location for sure and the company as a whole is completely incompetent!! Do yourself a favor…read moreand go with anyone and I go mean ANYONE else or join the rest of us who didn't listen and start getting ridiculous bills that you can't speak to anyone in THIS COUNTRY about if you can even get through. Currently on hold 25+ minutes. I know everyone needs a job but if you work for this company you KNOW they are the worst and I hope you attend every church service asking the good Lord for forgiveness. Shane on you.

Awful company, they are raising the bill every month for no reason then say well your discount has…read moreexpire, no you are just stealing, Do yourself a favor and skip this place all together

if I could give zero stars, I would…read more This Internet service is junk... Spotty at best at any point of the day.

Went in to return a device and the MANAGER instantly returned the device in the system. Seems all…read moredandy right until I wanted to put my old device back on the account, just for him to not be able to get into my account. Then he proceeded to have me waiting with customer service for THREE hours just for him to literally remove one of my discounts, which I literally could have done in seconds. If a manager does not know what he is talking about, then I feel bad for anyone who tries to speak with the other representatives. Not to mention to other times that I've had to come to this location and all the employees seem like they do not want to work there and hate helping you. Ive had must better customer experience with the Verizon located at the Flying Jay truck stop, always seems willing to help me with my concerns, even if I do not buy something. Thank you, Landon from Flying Jay, and NEVER go to the location by Walmart!

I will update this later but synopsis first (See DirecTV review):…read more 1-Unhappy 2-Dumped DirecTV 3-Got Dish 4-Happy

My cell phone had me trapped in unwanted ads. I couldn't get to what I needed because of constant…read moread pop-ups. Danny found and eliminated the problem in minutes.

Very arrogant and rude to customers. They go through your computer and install unnecessary…read moresoftware that they make $$ on. If there was a lower rating I would have given that.

As a new resident of Hot Springs living at Beacon Manor, I've recently had my second internet…read moreinstallation completed by Resort Cablelynx--and the experience today was a complete 180 from the first install I had several months ago. From the moment the technician arrived, he was courteous, professional, and respectful of my home. His attention to detail and the overall quality of the installation were noticeably superior. He took the time to clean up, double-check the setup, and make sure everything was working properly before leaving. Compared to my initial experience, this was a much more positive and impressive service call. The installer represented Cable Link in the best possible way--excellent manners, thorough workmanship, and pride in doing the job right. Highly recommend this technician and hope Cable Link continues to send more like him. Thank you Christopher T

They could improve on quality and value. They could credit customers when our internet has been out…read morefor an hour or more. Why should we pay for what we CANT have! It crashes several times a month!. I'm pretty sick of them!

Superior Satellite Services is the best choice, I've made! The extra level of customer service,…read moreknowledgeable staff and great products! We are happy

Anthony was awesome, he knows just as much about satellite as he does about Cable, if you really…read morewant to know your best options, they can tell you in detail what they are.