You talk about moving slow , The movers were very young, both in their 20s. I asked them which fire…read moredepartment they worked for. One explained he was in college, and the other said he raced BMX bikes professionally. It quickly became apparent that they weren't experienced movers.
It took them an hour just to take apart my king-size bed.
The day before, a friend and I moved all 70 boxes ourselves in about five hours total, including loading and unloading. I hired the movers only for the large furniture: a king-size bed, two nightstands, a dresser, a bench, a 65-inch TV, a TV stand, a sofa, a coffee table, and an end table. Moving those items just four miles took them 6.75 hours, which is what I was billed for.
After the first hour and a half, they had only taken apart the bed and moved the mattress downstairs. I asked why it was taking so long because it honestly felt like they were dragging their feet. Had I known they weren't actually firefighters, I never would have hired them.
I chose this company because my neighbor had used them a few months earlier. I watched that move, and they were in and out very quickly. She also told me nothing was damaged, which gave me confidence in hiring them.
Although I was frustrated with how long the move took, I still tipped them 10% using my credit card. I was then surprised to learn there was a 4% credit card processing fee. Since Square charges businesses 2.6% plus 10 cents per transaction, I felt that passing along a 4% fee was excessive, so I deducted that amount from the tip. They used Square to process my transaction.
As a small business owner in Scottsdale, I understand the cost of processing credit cards. While I would not use this service again. I was also disappointed that the company's name implied the movers were firefighters when they were not. Based on my experience, I would not recommend this company. I was charged two hours of travel time coming and going to my place when they were getting ready to leave I googled travel time back to surprise and it said 43 minutes I was billed for an hour when I said something he said that they were going past Surprise to the yard that they had to return the truck too.
Response to the owners reply
The bed has hex screws holding it together, so the only reason it would be difficult to take apart is if you didn't have the proper tools. The fact that you wish you could provide bulky, glistening calendar movers has absolutely nothing to do with anything I wrote in my review or with the efficiency of the movers.
I want to be a billionaire, but that doesn't mean I'm going to become one. Likewise, using a name that gives people the impression they are supporting local firefighters is misleading.
I see that you don't take constructive criticism well.
I stand by my original review and was simply sharing my honest experience.
