Goodby Eddie Bauer; hello Ariat! Dang, this store and its WORK version across the parking lot escaped my attention for too long. Did not even realize the brand's presence. Interestingly, I'd been looking to update my wardrobe for about 8 months and couldn't find anything that I wanted...Macy's backstage, Lands End and others. Just kinda similar quality and nothing unique or interesting to me. That changed here. The cloths are next level, far above expectations. They are meticulously crafted incorporating, different design elements that increase ventilation. Some of the shirts even have a built-in microfiber cloth on the inside bottom of the shirt to clean your glasses with. The stores are beautifully stocked.... Roomy and well staffed with top-notch individuals. As usual, waiting and continuing to keep my eyes peeled has paid off. Located in the Garden Village shopping center right down the street from where I live, the store is located between Jack's urban eats and Starbucks. Whole Foods is just a couple hops away. The materials and prints are just amazing and their online store is crazy filled with variety.... I picked up six shirts and a belt. All of them uniquely designed of a high-quality and unlike what I was seeing elsewhere in the city/online. Just thrilled to finally get quality clothing off my list! And their work pants! Some of the most desirable guys stuff around! The stores are spotless, tightly organized and roomy. IF you sign up online, you can order with free shipping and returns, too. New customers get 10% off for one day. Of note it that the Large shirts here actually ARE large, bigger than what other brands call large. So, be careful..as they run large. Good! The best addition to one of the most visited areas in my hood! Nice to be sporting some good quality cloths that will last and make folks more comfortable in our oven-like summers! -G read more

Ariat - Wow, air vents, upper pocket glasses insert, built-in microfiber for cleaning ,more. What a shirt! - Women's Clothing Near Me - Fresno, California

I recently visited Ariat to pick out some new footwear and left with a pair of shoes and super comfy slippers. The experience was a bit of a mixed bag, so I'll break it down. First, the associate who assisted me was absolutely amazing. She was attentive, knowledgeable, and genuinely helpful in guiding me through the options and helping me make my final selections. Her friendly demeanor made the shopping experience enjoyable, and I felt well taken care of. Her excellent customer service is one of the main reasons I'm giving this review three stars. When I first walked into the store, I was greeted warmly by other associates, which gave a great initial impression. However, things took a turn when I noticed a manager and another associate staring at me in a way that felt uncomfortable and unnecessary. It wasn't just a casual glance--it was the kind of staring that made me feel like they were suspicious of me, as if I was going to steal something. The staring was so persistent that I felt the need to turn around after making my purchase to make it clear that I noticed their behavior. It's disappointing to feel judged or scrutinized as a customer, especially when you're there with honest intentions. While I appreciate the helpfulness of the associate who worked with me and the general friendliness of the initial welcome as well as the cashier that rang up the sale, the unprofessional behavior of the manager and other associate overshadowed the positive aspects of my visit. There is no reason for anyone working in a customer service role to make customers feel unwelcome or uncomfortable. Ariat, please consider providing additional training for your staff--particularly your leadership--on how to ensure all customers feel valued and respected; the behavior of the manager and the other associate needs to be addressed. read more

Terrible customer service. Attempted to return jeans WITH receipt and was told I could only exchange for equal or greater value. Did not have time to try on other jeans and asked if I was able to come back over the weekend, was told yes by employee (Angie) Returned to store that weekend found jeans that were of greater value and was fine paying the difference and was then told by employee (Garrett) I could not exchange. I explained what Angie had told me (who conveniently disappeared when I entered the store) I was told by Garrett it depends on who I get. I ended up having to call corporate who IS going to replace my jeans, and not even requiring the receipt. I will NOT return to this store, will gladly make all future Ariat purchases from Boot Barn who has amazing customer service! Also website and receipt return policy have conflicting information. read more

Customer service is not good. I came here and wasn't even greeted to asked for help. They were just talking to each other a man and a woman. Won't be back :( read more

I went to the newer work boot store in the same shopping center and got help and found exactly what I was looking for. I had just stumbled upon this store after visiting my son at college. I had been looking for a particular boot and all I have near me in Merced is boot barn. I will definitely make the trip here for boots from now on. Wish I could remember the two that helped me . One man with a beard and a taller women. Both were awsome and very knowledgeable about there boots. I'm glad I found this store. read more

Ariat - My new ventec boots - Women's Clothing Near Me - Fresno, California

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Staff very friendly and very knowledgeable I will definitely comeback to do my future purchase Josh the manager it's awesome read more

Ariat - Great deals Arthur very helpful and great personality - Women's Clothing Near Me - Fresno, California

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It was my first time shopping at the store and I had amazing service from the employees, they were so kind and knowledgeable and helped me find what I needed. read more

So I'm hoping this is the Fig Garden location In Fresno.... These people were EXCELLENT!! I want to say my family was there Sat. June 22nd ( if I'm wrong it was June 29th) anyhow we walked in there, & believe me, we don't look like we shop western wear!!! But we bought bread at the bakery, walked some shops, when we entered this store, we felt like we've been there everyday of the year!! The associates there were just the sweetest (males included) they found my wife an awesome denim dress & we ended up buying my teenage daughter her first pair of Ariat cowboy boots! Honestly we could've stayed there the entire day just for the fact how welcomed we felt. The dress was great deal & the boots are of great quality. Just real good shout out to those there that day. Even to the manager who's not used to being on the sales floor. lol ..(it was a running joke). Just awesome guys!! Blessing to you all !! read more

Amazing Product I order some online and also from Amazon, so I decided to drive to the ARIAT store in Fresno is about 1 hour drive for me, I was looking to have a great experience but I was wrong, no customer service they don't help you, I ask one lady in the store if they had some shirts I was looking for she just detected me to go online, so it was a waste of time driving to the store. read more

The first thing I noticed was the wonderful smell of leather. It's a classy country chic store. Yes, this place is pretty expensive. However, I did enjoy shopping here for my boys' boots and some tops and skirts for myself. The staff is really friendly and helpful. My boys and I were treated with respect and the staff was patient and attentive with us. The boys enjoyed roping the practice "toro". The quality of the boots is great. The sneakers not so much but then again this is western wear. We will come again to purchase our boots and farm gear. read more

This is absolutely the WORST Boot/Shoe Company on the Planet. They will take your order and money without debate, but when it comes to delivery, they will cancel your order multiple times and promise you they will fix it but cancel it over and over and over again. I've tried to order the same boots (3) times and have tried no less than 75 phone calls but get passed off to another customer service agent that will need the entire story repeated. I've had multiple managers involved and not one can follow through on their promises. This is the Shadiest Company I have ever encountered. read more

This is a 5 star review but only after I went back to this store in the evening today (Dec 10,2021) I went this morning shortly after it opened. I wanted to get my bestie some boots for Christmas. I saw an employee and started asking questions. I immediately felt I was out of my element. Usually I give zero F**ks and continue to do what I set out but I was so turned off by the associate I walked out of the store and felt profiled. She was not kind or helpful. I believe her name was "Christina" Don't quote me. Anyway my best friend convinced me to go back this evening.... Clearly she wanted her boots for Christmas. I'm so glad I did. Ricardo helped me. He was kind, funny, a very good salesman and patient. I even ended up getting a pair of boots for myself. There were 2 other younger gals working also. They were all Hispanic. 95% of the evening clientele was Hispanic also. In the morning time, it was Caucasian. The vibe was entirely different and welcoming. That morning worker needs to treat everyone equally. I won't ever go to that store in the morning during her shift again. A manager really should pull her aside and let her know, to watch her attitude and bring herself down from that make believe pedestal she's on. Got my first amazing comfy pair of boots and I love them so far. read more

Ariat - I was debating. Then I tried them on and was sold. They are so lightweight and comfy. - Women's Clothing Near Me - Fresno, California

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The staff at Ariat is so kind and their customer service is beyond exceptional. I recently stopped by to exchange a pair of boots I received as a birthday present. Two employees tried to help find a pair of boots in my size which they unfortunately did not have in store. Needles to say I ended up returning the boots so I could order them online but the employees left such a lasting impression on me I will def be back for future purchases. Thank you to your staff and management!! read more

I would normally give this place a 5 star rating. Yet, i am DISAPPOINTED to say the least. I went in a couple weeks ago to purchase a gift card for my father in law. While I was shopping around the customer service was great! A taller girl with darker hair helped me pick out some cute boots and a tee shirt. While we were at check out, I asked if I could purchase a gift card. The darker hair girl rung my items and she called over a shorter Hispanic girl to make sure she did it correctly.(I believe the taller girl is new) The Hispanic girl coped a HUGE attitude towards the young lady that was helping me. I felt so bad for the young lady that helped me. I don't understand why she had to be so cocky and rude when she was asking a question to make sure everything was correct read more

I love their clothes!! Excellent customer service!! I always come here for all my cowgirl clothes. read more

Ariat - Beautiful clothes!! - Women's Clothing Near Me - Fresno, California

Great experience, funny and easy going employees. Definitely plan on returning.My only complaint is Ricardo, pretty self-explanatory. Otherwise, amazing trip to Ariat ‼‼ read more

I went in yesterday to pick up some women's composite toe boots (super hard to find - Boot Barn only had 2 options and this store had at least 3), and Christina helped me as soon as I walked in, even though she was working on something. She was so knowledgeable and helpful, and even cleaned the boots I came in with while I decided which new boots to get (at no charge)! I will definitely be coming back, and while I'm already partial to Ariat (they're the only type I own), I'm definitely skipping the bigger stores if I can! The boots I got were way nicer than the ones I found at Boot Barn, and they were the same price! read more

Ariat - Ariat Women's Composite Toe Boot - Women's Clothing Near Me - Fresno, California

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I went into this store a couple of days ago as a first timer. Very rude customer service. I was not greeted nor asked if I needed help with anything. I didn't catch the associates name. Before I walked out, I noticed they had the Ariat boot remover. I purchased it for my boyfriend. All of the boot removers were labeled $20. When I went to pay at the checkout, my total came out to $33 and some change. I told the associate they were labeled $20. Another associate had the audacity to tell me that those were not their stickers (like if I placed a $20 Ariat label on the boot remover.) The first associate, with attitude, asked me if I wanted it for $20. Of coarse I said yes because that's what the sticker said. Eventually another associate walked over to the boot removers and removed them all from the shelf. It's obvious someone is not doing their job right. Never will I go back to that location. read more

Store manager Judy is amazing!!! She helped me find an item that I needed and is accommodating me since I'm not local in Fresno! Thank you Judy!!! read more

Lizzie and Morgan were so friendly and helpful. We were pleasantly surprised to find so many options in a great range of sizes for me and my husband. Walked out with four pair of boots! read more

Introduced by the boss in circle n saddles. Cuz I really want to real leather paddock boots, not just synthetic leather. The sales is very patient and ask if I am qualified for any discount. And they do give good discount for police officer, firemen and military. I got 25% off on my paddock boots. And besides I bought a shoe polish with the price 4.5 bucks. Really worth it. But their breeches are kind of expensive. Over $150. Unless you are going for the show, just buy the cheap breeches and half straps in circle n saddles in Tulare. read more

Ariat - Women's Clothing Near Me - Fresno, California

That's is a very nice store for modern and classic country wear. Really good selection. Very high quality stuff. You can find a great variety of boots, belts, shirts, jackets, etc They have men's, women's and kids sections. Prices are a little high but you will get a beautiful and good quality product. They also carry a modern selection of shirts and some shoes. Overall, it's a great place to shop for a unique style. read more

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Best customer service ive ever had! Rather come here than go to bootbarn even though the selection isnt as big. Definitely recommend this store for good looking boots and clothing. read more

The best customer service experience ever .. Christina is very professional. Her and her entire team were very knowledgeable on the product and on the top of their game during our entire shopping experience. read more

I was visiting my daughter this weekend and we decided to do a little shopping. We ended up at the Fig Garden Shopping Loop and came across this wonderful little shop... Ariat is a well known brand of western ware and this shop doesn't disappoint! It's cozy, welcoming and has a wonderful selection for men, women and kids; boots to belts, jeans to dresses.... And the staff couldn't have been more accommodating, friendly, helpful. Love the clothes and so grateful to the 2 wonderful women (so wish I remembered their names) who made sure we hade everything we needed and more. I will definitely be visiting this store again and again when I visit my daughter again!! read more

Found this place by chance. Can't say how excited I was to see a stand alone store. Jarrod was amazingly helpful and knew the products in the store well. Hopefully they will be bringing a stand alone to our area soon! read more

Christina was a great help. She was really nice and went to extra mile to help my husband look for a great that would work for him! Thank you Christina. We will be back!! read more

First time going into the store. I felt welcome when i was greeted by the employees. The store was very clean and very organized. My boys loved the store (they are cowboys). I will be going there for all my western wear. read more

Called earlier in the day about an online return and specialty boot sizing. Received great information about styles and sizes. Decided to stop in. I have specific needs due to foot pain. Morgan and friends were patient and helpful. Found some great boots and casual shoes to fit my style and orthopedic needs. Always feel like their staff goes above and beyond to help. Great experience. Will return soon. Thanks Ariat! read more

Horrible customer service and very discriminative. I went in after work to buy some new work boots because mine were trashed, they immediately started helping others that came in after me, I'm not sure if it is because I was dirty from work and had tattoos or what but they called security and he stayed watching me until I left and wen I drove to Starbucks he watched me there as well when I asked him what the issue was because I felt he was following me, he stated that ariat called security on me. I understand that is more of a Caucasian store and I'm Hispanic with tattoos but I work with a ton of folks of different races and we all get along well, they need to be a little more mindful and possibly throw in a few employees of different races in there that was just ridiculous and slightly embarrassing being I work hard for everything I own and would never steal from a establishment that has worked hard to build their brand. Just disgraceful I will never give that specific establishment my business again and am in contact with corporate. read more

Amazing customer service! I bought boots online and they were too small. I decided to go into the store to help with sizing issues. The staff was very helpful and exchanged my boots very quickly! They are great about answering any question you have. read more

Love the boots I got here. I am going to wear them every day. Also great costumer service

As a brand I will say the quality has gone down HOWEVER they stand behind their product. I have a pair from 2013 that is still kicking strong. I recently bought a pair 6 months ago and the heel began to separate. I didnt have my receipt and they replaced the boots under their warranty. I cant say enough how impressed I am with their customer service. read more

I can never find shoes in my size (women's 11) and they had so many amazing options! There was a great staff here and an amazing ambiance. They were very helpful in helping me pick out a new pair of boots and also a matching belt! read more

Terrible customer service. I almost felt like I was purposely disrespected like they do at "Dick's Last Resort" except I wasn't having fun. The experience was by far one of the most challenging experiences I've ever had at a retail store. I was looking to purchase multiple pair of boots for my family, although I was treated as if could not afford them. Although I don't like to play the race card, I did notice that when a family of different ethnicity came in, I was neglected and they were given much more superior attentiveness than was given to me. I hope this review helps influence change. Thanks. read more

Called yesterday about price match of product. Was unable to make it in. Showed up today. Sales associate remembered the call was very willing to help me out. Made helpful suggestions on alternative product to make best decision. Purchased original product with price match discount plus yelp 10% off. Professional, helpful while getting a great deal. Only regret is not buying more! Thanks Ariat! read more

Great service and selection of gear! They were so helpful in finding my hunny's perfect birthday present!! Getting my boots here soon