I bought a 2018 Audi from this dealer 1year ago. My transaction went so smooth. The owners are very…read moreefficient. Randy and Ahmad are amazing. They work very hard to keep the customers happy. I would buy again. Thank you guys for all you do. Wanda J.

We bought a new car for my daughter and it was a pleasure working with both the salesman, Mike, and…read morethe owner, Randy. It was a nice 2014 Subaru Legacy which had high miles, but was in great condition. We had such a great buying experience, that when there was an issue after only a week with the car, I had no doubt that Randy would take care of the issue. They stand behind their vehicles and not only picked up the car, but are taking care of the repair as well without question. I highly recommend this dealership if they have a car that you like, as they are honest, fair and make the whole experience easy. They also have their own repair shop and a mechanic who is also named Mike, who knows his stuff and gets it right!

I purchased a Tesla Model X for my wife from this dealer and my experience was top notch. I strive…read morefor world class in my personal life as well as my professional life and this place hit the mark. Omar & Eduardo were both extremely accommodating & helpful. I live in Florida so I was pretty much purchasing blind folded until Omar sent videos and was very engaging in terms of communication. I decided to take a ride to NC to see it in person and everything was as he stated via the phone & videos. They even shipped it to me at NO CHARGE! Great experience, I highly recommend. PS - thanks for the T-shirt!

I want to preface this review by stating that I am a former employee. I purchased the vehicle while…read moreemployed, so for obvious reasons, could not leave this review. I purchased a 2009 BMW 335i from RDU Auto a couple of months ago. Since then, lots of issue have been popping up on the vehicle. I have driven this vehicle less than 1000 miles. The first thing that I noticed after purchase is that one of the tires is damaged and needed a plug. Next, this vehicle has tint on it that would absolutely under no circumstances pass an NC state inspection. How did they get this vehicle to pass with the tint? Hmmmm....... Next up, the driver side rear window regulator broke the very first time I lowered it. A very basic inspection would have caught this issue, but I guess we don't do those....... And the big one. After about a month of driving, the car suddenly stopped making boost completely. I get a half-engine light when the car nears 3000rpm. This issue has been diagnosed as a wastegate issue which will cost me near a grand to fix. On top of this, I was accused multiple times of trading in a vehicle with major issues. If the vehicle would have had any issues, I would have just kept it myself and fixed it. They inspected and drove the vehicle before quoting me a trade-in value, which I agreed on. How were there suddenly issues after the car was traded in? Why did their inspection not catch whatever issues they thought my trade-in had? If you buy a car here, I highly recommend making sure you have a certified mechanic inspect the vehicle ahead of time. I was naive for thinking that the place that I worked at wouldn't sell me a lemon, but here I am with almost $2000 in estimates to fix preexisting issues.

I have had my care a total of 90 days within the first 30-40 days I had to replace something that…read morewas 300 and something dollars. I don't drive this car everyday bc I have another car that I use to commute to and from work. I go to turn the car on the day before yesterday to drive it and it's another light on. I took the car back to Elite Auto the first day I was told no light was coming on let it stay another day and call back tomorrow. Called today it's now a censor which is going to cost me 160 something dollars. I purchased the level 2 warranty which apparently does not include anything, I was also told I need to "read my policy" I don't feel within me having this car less then 6 months I should be having all these problems. All that I was told was basically it's a machine and they are going to mess up, my response was if it's a machine and things happen then how about you guys pay for it and fix it. I have purchased a bad car before and it feels like I'm living this all over again. The lady at the front desk is always sweet and understanding. I feel that today they were really rude and unprofessional. Before you purchase a car make sure you take it to a dealership and have someone look at it over for you. I'm a single mom and work 2 jobs to take care of my kids and don't need the extra stress that's coming along with this car!

very unprofessional, car was still super dirty when coming for scheduled test drive. When made a…read morepoint of the cleanliness and other problems during the test drive, we were interrupted and met with attitude, would not even come outside to see how the test drive was. as a current car salesman I know the tricks and had to find our way around the "buy here pay here".. the older lady couldn't even come outside to ask how the drive went so we could go over things we noticed. The car had a bit of a vibration and needed a deep clean with new breaks and rotors. You can tell when someone is more about a dollar than the care of the customer. When trying to explain our experience else where, the older lady interrupted me rudely. She refused to say anything about the cleanliness, but explained the mechanics didn't put a band aid on things, when the rotors needed obvious replacing.

The car I acquired was advertised as having 2 key fobs. Only 1 was delivered to me. The car I…read moretraded in to Carvana had 2 key fobs. When it showed up for sale it was advertised as only having 1 key fob. So strange that key fobs are "mishandled" considering how expensive they are. Besides that, the car I acquired had a bad battery and the tires were significantly out of balance. I discovered the bad battery the 1st day I had the car at home and needed to jump start it. Took it to my local Chevy dealer who diagnosed a bad battery. Carvana needs to improve their inspections/reviews of the cars they sell. They could also do a much better job prepping the cars for delivery. The prep job on mine was not professional at all.

This process was so easy, I love that I did not have to go back and forth with a salesperson. If I…read moreneed better understanding, I just request for someone to give me a call, and they would call and walk me through the process. At pick up it was very easy sign my name on the line and drove off in my new car in about 45 mins if that. Took car to Buick to have it looked over. They said you got a SOLID car. So all in all I love my new car. :) Best way to buy a car!!!!!!

I've waited a few months to post this review - I'll explain why…read more Our 20 year old daughter wanted to buy her own car, paid for by her, all cash. She had her eye on used Subaru models. We spotted a 2004 Subaru Forester at West Raleigh Auto, called and drove down the same afternoon. Really liked the car, the lot owner, Patrick, was extremely friendly and professional. We planned to come back the next day to get dad's opinion and most likely buy the car. Came back following morning, test drove a second time, made an offer on car (considering how much daughter had saved for a car), Patrick happily accepted and she bought the car. We noticed a few issues with car - rear view mirror was very discolored (with age), passenger window motor broken, car needed new wiper blades and car was not clean (it had literally only been on lot 1 day when we bought it). Patrick gave us an IOU for complete detail, replace all wiper blades, new window motor and new rear view mirror. No questions asked. We took the car home and I drove it back down to Patrick following Wednesday for the detail and repairs to be made - it took the mobile detail guy a few hours to clean, Patrick lent me a car from his lot and I just drove down to Crabtree Mall and killed the time. Very generous to lend me a car! ONLY issue we have is the following week, our daughter was running a few quick errands, locally here in WF. After her third stop in about 1/2 hour, she came out of Dollar Tree and the car would NOT start. She freaked out, called us panicking and said she turned key over and it wouldn't start. Tried four tries until it started for her. OMG. Car was only two weeks old to us and wouldn't start! What?! I texted Patrick immediately, he said bring it in on Monday, I'll have my mechanic look at it. Monday, I drove car down to Patrick, he loaned me a car again and his mechanic tried over and over to replicate stalling. He could not get it to stall... Long story short - we've owned car since first week of October. The car has stalled on me once (again after running a few quick in and out errands) and stalled on daughter on December 16. Very frustrating. Car will catch after a few tries but it undermines your confidence in the car. Oh, and there seems to be an issue with the passenger window again - we had window down, car stalled, window wouldn't go back up. After a few tries, we got car started again and window back up but daughter refuses to let anyone put passenger window down now. Saddens us that she saved up hard-earned money and there are still issues with the car but what can you do? Update 1/8/18: rear view mirror that Patrick installed completely broken and fogged over. Car stalled again twice today before finally starting. Final thoughts: Would I buy from Patrick again? Maybe. Would I get the car checked out independently before I bought it? Definitely. Is he a stand-up guy? Yes, he did try to replicate issue and just couldn't get it to happen. He stood by his word on all fixes and the complete detail (guy did a bang up job cleaning her car). Hope this review helps future used car buyers!

I bought a 2008 Jetta a year and a half ago for my daughter. I believe I got a very good deal on…read morethe car. It was clean and Greg was very helpful and responsive during the purchase process. I discovered the cd player didn't work and he had a new, upgraded radio installed complete with bluetooth. He also arranged for a locksmith to come and make 2 new keys for me at cost (which would have cost more than $300-400 at the dealership). So... why am I writing a review a year and a half after the purchase of this vehicle? Well...you know teenagers... :( The good news is that my daughter is fine and no other vehicle or property was involved.... but she hydroplaned, crossed the yellow line and went off the road and into a grassy gully. Our better angels were watching over her that day and thank God nobody else was in the car and nobody was seriously injured. The car, on the other hand, was not worth repairing...... so ..... I am in the market for another used car ... and I am going to be heading back to West Raleigh Auto Sales to see what they have in stock!! I guess that is the whole point of providing a good customer experience, right? Make them want to come back for more and tell their friends.

I would not recommend buying a car from this dealership. I purchased a vehicle and started having…read moreissues before I even made it home. The check engine light came on the very next day, and within a week, I was facing a $2,500 repair bill. I've only had the car for two weeks. I trusted the owner and explained that I needed a reliable vehicle for my son since our current one already had issues. He reassured me that this was a good, dependable car -- but now I'm left with two vehicles that both have problems. I've tried reaching out and even went by the shop to get a resolution, but haven't received any help or response.

I purchased a car from this place on February 7th 2019. The dealer Mahamed assured me the car had…read moreno major issues. Paid him CASH 6500 for the 2009 Murano and an additional 700 dollars for taxes and title, which I thought was a bit much. Car was back in his shop two days later leaking power steering fluid. All he did was fill the car with more power steering fluid. 3 days later the same problem occurred. Was told to take the car to Grecham Lake repair shop and was charged $492 for repair. Owner agreed to pay part which was only $50 that I still haven't received. These ppl don't stand by their word and didn't care that the car needed major repairs. The engine light is on now because the catalytic converter is shot. So much for customer service. WARNING. DO NOT SHOP HERE. They ripped me off big time and will not make good on their word.

I recently purchased a car from Thompson Cadillac Buick, and I couldn't be happier with the entire…read moreexperience. From the moment I walked in, Elijah made me feel genuinely welcomed. His kindness, professionalism, and zero-pressure approach immediately stood out. He took the time to listen to exactly what I wanted, answered every question with patience, and made the entire process smooth, transparent, and surprisingly enjoyable -- which is rare when buying a car! My new vehicle is absolutely perfect, and I left feeling completely confident in both my purchase and in the exceptional service Elijah provided. His knowledge, honesty, and friendly attitude truly made all the difference. If you're looking for a dealership that truly cares about its customers, you can't go wrong with Thompson Cadillac Buick -- and I highly recommend working with Elijah!

Scheduling and check in were excellent. The team that booked my appointment was friendly and…read morehelpful, and the intake process was very impressive. They even scan your vehicle as you pull in and can read things like tire tread life. My advisor was personable and they arranged a shuttle home, so the experience started off strong. Unfortunately the communication quickly fell apart. I brought my new truck in Friday at 8:15am for several warranty concerns. Around 1pm I texted my advisor for a status update since he said he should have one around lunch. I also explained that if the truck needed to stay overnight I would need to arrange alternate transportation. He replied that the tech had the truck and he would confirm the status. Never once saying he was not going to be working the weekend. After that, I received no response despite multiple follow ups that afternoon. When I called Saturday morning I was told that because my advisor was not working that day, no one could provide an update because advisors do not share notes or account access. I was also told the truck was not being worked on since that team was off. Because of this I had to rush to get a rental car out of pocket. When I later asked about reimbursement, I was told it would not be covered because I did not rent a GMC vehicle. When I picked up the truck the problems continued. Tools were left in my vehicle, part of my console was still in the floorboard, and my charging ports were no longer working. I had to return again to have those fixed. I was also told a noise I reported was "just road noise." But I had noticed my truck was not even driven a mile to observe the issue. After continuing to hear it, I took the truck to another GMC service center. They quickly diagnosed the real issue. The rear differential bearings are failing and need to be replaced. Their technician told me that any mechanic who had actually driven the truck would have noticed the sound immediately. The scheduling and intake experience were great, but the lack of communication and the service follow through were extremely disappointing. I will gladly drive an additional 20 mins to my second dealership I went it.

I was considering purchasing a vehicle online across the country from where I live. I had issues of…read moredetermining how to schedule my time to travel to inspect the vehicle and shipping it home if I bought it. Then I thought of hiring an auto broker. I contacted Chris and I shared my situation with him. Professional ... courteous ... reliable ... Just three words to describe Chris and the level of service he provided. From our initial conversation, it was clear that Chris's mission statement to advocate for his clients truly was his mission. He immediately gathered the data he needed from me and he was off. Less than 48 hours later I purchased the car I was considering. Chris saved me time and money. I didn't have to fly to see the vehicle because Chris drove 1.5 hours to look at the car, test drive it, inspect it and give me his opinion. He assisted in helping me secure the financing and even caught an extra charge that did not to be included in the contract. I highly recommend Chris and his company. This experience was truly wonderful.

Terrell Moore of Top Car Negotiators was the best negotiator we could of asked for negotiating our…read moredaughters deal. My husband & I went with our daughter for support on buying her first car. The dealership would've had her paying way more a month on her car payment, but Terrell got them below the payment she asked for Needless to say, our daughter was very very happy with how Terrell was able to help her buy her first car I would recommend Top Car Negotiators to everyone who wants a new car to choose Terrell !!

I turned in my leased vehicle here yesterday and it was a BREEZE. Coming from out of state, losing…read morepaperwork to turn in a lease, this being my first time with a leased vehicle, and had wear and tear on the vehicle, I had a bit of anxiety. However, ALL of the employees here are super friendly and welcoming (may have been the Girl Scout Cookies I had on me to start friendly banter ha). They took my car for a drive, checked it out, signed it off, and bam...done within 15 minutes. No need for stress at all! They were all reassuring and told me that the only thing I needed was that third key I didn't even know I had (thank goodness for the junk drawer box I packed) or else it would be a $500 fee. This was seriously easier than looking for a vehicle. They also did not try to sell me any cars or pressure me in the slightest. These guys are professional and did not take advantage of lil ol' me like soooo many places I've gone to. I HIGHLY recommend returning your leased Subaru to this location.

Ms. Dakota Romano gave exceptional customer service from start to finish! She along with Kevin went…read morethe extra mile to make sure I was leaving in an auto that I was completely satisfied with. I couldn't have chosen a better dealership to shop with! Definitely recommend :)

I did a pre qualification online and was approved. Set a date and time with Hanna Imports. Arrived…read more1 hour early. The car was parked in the front when I arrived. Was met by a gentleman with hello Mr. Dawkins. That was very professional . Did the in-house application and within 15minutes, I was greeted with congratulations. I was in and out with my son's graduation gift. LT1 Camaro. They have gained my business in which I'm 2hours away. It was really worth the trip

I went to Hanna in hopes of selling my '17 Acadia. I dealt with Donna who at first was kind. It…read morewasn't until I started asking questions about my car's valuation that things turned south. I was met with condescending responses and for some reason she felt the need to tell me repeatedly that she's worked in sales for five years. The worst of it came when I asked for the offer in writing. She was reluctant to provide the document and when she did the information was incorrect. We decided to sell elsewhere.