I love this store! I had the pleasure of working with Kelly at the Phipps location. She was an absolute dream! Kelly took the time to listen to what I was looking to do and then offered several options... I left it in her hands and she transformed my daughter's room into her dream room! Kelly took care of everything, checking in with me several times to make sure everything was perfect. It was a pleasure working with her and the staff at Arhaus! I'll be back soon!!! read more

I am so excited that Arhaus will be opening at Avalon soon!! I can't wait!!!

As an update to the post below, I continue to follow up with Arhaus and have even added their VP of Customer Service to my emails. They have issued a partial credit and can't explain why I didn't receive full credit. I spoke to the assistant manager on Wednesday and she said she would issue the remaining credit and provide confirmation. Needless to say, I haven't received anything. Worst customer service I have ever experienced. read more

Absoultely awful customer service. They will lie to you and say that you will get the furniture in 2-3 weeks to make the sale and you will wait 3 months before you get it. When I finally got my Alex chair and had a question about about the chair cushion, the lady at the store abruptly told me to call the 800 number customer service. read more

Like so many of the other posts, I ordered and paid for a couch and chair on Jan 14th and as of today April 17th I still do not have either pieces of furniture. No updates for the sales consultant. I am now calling and calling and am told the couch will be delivered in a few weeks but their is a problem with the chair fabric so additional weeks delay. I have purchased from what I consider to be less expensive places that far exceed this service. Cannot understand how they stay in business and am regretting my purchase -- read more

What a mixed experience that overall leaves me with a bad feeling about Arhaus. It started off good. What a beautiful store at Phipps Plaza, great furniture, and I got a very nice and helpful sales associate that was actually an interior designer. She had great ideas and was instrumental in my decision. She told me a target date for delivery and that someone would call me to confirm. At that point, I thought I was in good hands with a quality organization with 25 years of experience in selling furniture. But to my surprise, it all fell apart. I'm so disappointed that they have created a culture there that truly does not care about helping their customers after the sale. Once they have your money, forget about it. Needless to say, no one called me about delivery. So I called them on the day of the targeted delivery, and another sales associate said that their computers were down and there was nothing she could do to help me. I asked her if she could call the warehouse or delivery people to see what they knew about my order. I asked her if the down computers meant the entire company, including warehouse and delivery was at a stand still. She said no, because they're on a different computer system. She evidently didn't want to spend the energy to come up with any solutions or to help me in any way. Every idea was my idea. I asked her if she could call them and see what info they had. She kept me on the line for a very long time and said the delivery group had no record of my order. And that she would look into it and get back with me. So after waiting for 3 days, she never called me back. I decided to take things into my own hands; and to essentially do what they should have been doing; figuring out what happened to my order. So I tracked down the telephone number to the Arhaus warehouse and talked with a warehouse guy who said that (in fact) my order did come in and was sent to Atlanta and was presently sitting in another warehouse for the delivery people to make the delivery. He gave me the number of the delivery people and told me to call them. (No one took ownership of the problem. I was on my own to figure it out.) I then called the delivery people and they said yes, they had my chairs, and when would I like them delivered. (Interesting, I wonder how long they were sitting there.) So, I made the delivery arrangements. From then on out it worked well. The delivery people showed up when they said they would, the chairs were in good shape and looked good, the delivery men were super nice and helpful. The end of the story is: I'm happy with the chairs, but super unhappy with the experience. Don't think I'll be back. read more

5 stars for the quality of the furniture - zero stars for customer service and quality control. We spent ~ $10K on a furniture order upon moving to Atlanta from Ohio. Dealing with the staff at Phipps is a nightmare and does a disservice to the hardworking people constructing the quality furniture. Whenever we called with questions we had to give them our phone number...again and again and again, and they still got it wrong. Our sectional couch came and it was fitted with a drop cloth, and we clearly ordered a fitted couch (upon the advice of the store regional manager who was there when we purchased the couch). In addition, the piece of metal that latches on to the side of the couch that keeps the 2 sides from floating apart was never attached. How the finished product could leave the warehouse without someone double-checking the order to ensure all these things are correct is beyond me. Certainly costs the company dearly in re-work, shipping, labor, etc. We ended up sending the $5K couch back for a complete rebuild. Customer service has been non-existent. We love the quality of the furniture but would never purchase from Phipps Arhaus again and would likely step down to Restoration Hardware or even Crate and Barrel. read more

We had a great time shopping at Arhaus but their customer service and delivery service (that you pay for) are absolutely terrible. They have had our money for 4 months and we still don't have a coffee table and the wrong ottoman was delivered. We love the furniture we did receive but since a couple of things were wrong, it has been absolutely terrible. I have called at least 5 times and each phone call takes at least 20 minutes and then nothing happens. They do not follow-up when they say will and they don't do what they say they're going to do. I am fed up. read more

I have been looking for very specific chairs for a almost a year. Thought I had found them on-line from Arhaus but wanted to actually sit in them to be sure. Fair enough? First call to store, during business hours, never answered. Second call got through and did talk to someone who was going to check the floor and call me back...cue the crickets. Nothing. Should I try again? Or just go in? Maybe. But if this is pre-sale service I cannot imagine what happens after you pay. I'll keep looking and hold out for quality and service. Don't mind paying for it but better get it if I do...not feeling good about either from Arhaus. read more

The Atlanta Arhaus was extremely helpful...until they got my money. They told me the dining table was in stock and if I paid half the money over the phone it would reserve a table for me and it should deliver within two weeks. I went into the store 2 weeks later to pay the remaining amount and then they said there is no table. I have had my order paid in full since the end of September and I still have no table and they can't seem to figure out when it will be coming. Their customer service is the worst I have ever experienced. I would never buy anything from them again which is a shame because they carry such awesome pieces. read more

Jenny is truly AMAZING! She has tons of great ideas for room design and LOTS of patience. We probably spent three hours total with her trying to decide on the right pieces for various rooms in our home. We could not be more pleased with the selections made. Additionally, she followed up with us via email to let us know when the items shipped. Our experience could not have been any smoother and we thank Jenny for this!! read more

I ordered custom chairs in August and was told I would have them in October. The date was changed to early November and I still do not have the chairs. They seem annoyed that I continue to ask about the progress. I could have special ordered chairs for the same price from more reputable companies and received them within 90 days. I would not recommend ordering anything custom from this place. read more

There seems to be a common thread here. Pretty good furniture but they have not figured out how to get it to you in a timely fashion. Their customer service number is asympathetic--take it or leave it. The store management seems to try but nothing happens. I would shop elsewhere. read more

From the managers down, the sales staff at the ATL Arhaus are incompetent! We really loved working with the store in OH. Bought from them for years. Moved to the South, went to buy furniture at this location, and it has been a cluster for 3+ months. I get a different answer on my order everytime I call, and it has been insane trying to get a straight answer on when my furniture will be ready. If you like Arhaus, show another location! read more

We went into the cumming store for the first time. Loved the style and was excited to find the store. Although, quickly realized the customer service was not good. Our first salesperson spoke to us and then disappeared and was nowhere to be found. Then we found another salesperson and asked for some information on a peice. She seemed helpful and went for the information she told us she would get and never returned. We waited and then finally decided to leave. The sales person was also not dressed apporopriately as her boobs were practically hanging out in our faces. I read Alicia P's review from 9/11/14 and it seeems from her description that we had her sales associate as well. read more

They have the worst customer service, worst delivery and everybody lies to you to make a sale. We paid $10,000 for the furniture that cannot be delivered to us. Not worth the head ache. Go somewhere else!!! It will be worth your time read more

Purchased a leather sectional at the Avalon location. Horrible delivery situation. They use an outside company for delivery. They never showed on the scheduled date, and never called. I had to make numerous calls to the store to try to get it resolved. When we got rescheduled, they couldn't get the pieces of the sectional to fit together so they spent a week sending new parts and rescheduling a tech to come out. The tech finally came out a few weeks later and said the parts were wrong, but was able to fix it. For a high end furniture store, they should find a better delivery company or have their own. Although I like the piece, I would never buy from there again. read more

Bait and Switch. No complaints about style or selection; initially very excited to find another contemporary furniture option in Atlanta. However, the customer service and wait time for furniture has been appalling. Furniture promised in specified time frame subsequently "back-ordered" AFTER decisions have been made and order put through. Initial delivery included only some of the pieces for our bookshelves with remaining pieces on backorder resulting in half-built furniture sitting on our office 45 days and counting! The dates for the rest of the delivery keep getting pushed back without any concern from the store managers. We are furnishing a new home top to bottom and will not spend another dollar at Arhaus. I am familiar with lead time in ordering furniture but typically you are made aware of the real wait time up front. For the money they are charging they should have top notch customer service, instead we have experienced a bored shrug from the store manager Michael. read more

I love this store! I built a 10,000 sq ft home and prior to completion flew to Atlanta from Maine and met with sales associate, Britney and manager, Michael. What a team! Not only did they devote a ton of time to my needs and wants prior to the sale (3 days) but more importantly they continue to devote time to me after the sale. Arhaus has incredible furniture, that goes without saying-it's the service that keeps me coming back. Britney helped and continues to help me transform my home into my dream home! She keeps me informed as to when to expect deliveries and gives me expert advice. Michael has a great team at the store and is also very friendly and easy to talk to. Yes, sometimes it takes a bit longer to receive special order pieces, but it's worth the wait not to have cookie cutter furniture! The only con.....this store is too far away! If you are looking for one piece or an entire houseful of furniture, you can't go wrong with Britney or Michael! read more