DO NOT STAY HERE. SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Myself and a friend have recently stayed at this hotel while attending a gig at the OVO Hydro last week (November 15th & 16th 2023). The only good thing this hotel has to offer, is it's location as it is walking distance from both the bus station and OVO Hydro. Other than that, this hotel should be shut down. My friend originally made the booking here and I strongly believe this hotel has seen 2 young women (one being from a foreign country with a distinct accent) and have believed they can scam us.
We booked a one night stay. We were nothing but respectful of the hotel and staff, were not drunk and disorderly and came home quietly, ate some food and went to bed. Upon checking out of the hotel, approximately an hour later, we were charged £100. We called the hotel to be told there is "evidence" of smoking in our room which is against their policy. Neither myself or my friend smoke, only after we have had alcohol, we may have one or two. We did have 1 or 2 cigarettes after a drink which were smoked outside, one of these which they can clearly see on CCTV and the receptionist came outside to chat to us while we were smoking so they are well aware that we smoked outside of the hotel. They have been incredibly rude during this whole ordeal, taking the money before informing us and creating financial strain in the middle of a cost of living crisis for something we have not done. We are basically being told they have evidence of smoking and it is their word against ours. I have asked for this evidence and have been provided with evidence of "mess" we have left, which was a photograph of inside the bin which in fact proves we put our rubbish in the appropriate place. Not only that, after their charge was declined from one bank account, they then proceeded to use alternative methods to make sure they have stolen the money from my friend's bank account. They are now refusing to return the money. They also in fact sent an email thanking us for standing outside to smoke therefore admitting they know we went outside.
There are many other reviews of this nature which the hotel hides from public viewing. This is happening often to many of their guests. They charge low prices for their hotel but then scam you on leaving to grab some extra money. This is unacceptable and fraudulent activity in my opinion. When asking for my money back, evidence or some sort of compassion towards the situation, I have been told I will be reported to their so called "legal" department and been sent very threatening and rude emails in return basically telling us we are lying.
Moreover, the hotel was disgusting. The corridors were filled with building equipment, the lift nearly breaks every time you step into it and the room was unclean on arrival. We would have also quite liked to watch TV, but this did not work either. Our shoes were sticking to the carpet therefore it clearly has not been cleaned for a long time. The breakfast was pathetic, with lack of option and the scrambled egg was so watery.
On the back of all of this, I have now reported this hotel to Trading Standards as I believe they are scamming their guests regularly. I have also reported the hotel for lack of health and safety due to their unstable lift, construction equipment in the corridors and throughout the hotel and the fact that had we have smoked in their hotel room, where was the smoke alarm? I either didn't smoke (which I didn't) or the hotel does not have acceptably fitted smoke alarms. read more