What a horrible place. Incompetence all over the store. Don't try to buy fish there!…read more I wanted to set up a glo-fish tank and for 3 months the fish were under quarantine. In the meantime no one could help me get my water balanced in anticipation of being able to buy them. Fish tank for sale

We are frequent customers of this location. It hasn't ever been a "bad" experience, they've always…read morebathed and groomed the dogs and that was that. The last time we picked up our German Shepherd she was still wet and the employee said "Jasmine didn't like the dryer today" I brushed it off and thought well Jasmine is a little wild I'll let it slide. I went in last week to get dog food and thought I'd book my pups grooming appointment in person. The worker said it would be a week before she could get to my dogs. She said that it was "only her" now and she's swamped. I didn't think twice about it, I understood it could be busy and or booked up. Today I dropped off my Yorkie and German Shepherd at 10:30am when their appointment was Scheduled. I picked them up 3:30pm, so they had them for 5+ hours. The employee did tell me she "knicked" my Yorkies ear but had put medicine on it to make it clot. I was little confused but the medicine she had applied to her ear was the same color as her skin so it kind of camouflaged the wound apparently. Once I get to the car after going to get the Yorkie first and then my German 2nd i then noticed that my Germans neck and entire back end was wet. Not damp but wet! Get home and look down at my Yorkie eating and notice she was cut on her stomach as well! She was bleeding on her Belly where they had knicked her as well. After that I was pissed! Once sitting on the couch I looked down and noticed my Yorkie's ear. The medicine had obviously rubbed off or warn off and you could see this so called "Knick" very clearly and I was appalled. This was not a Knick it was a serious cut, not to mention another cut on her belly! I paid and tipped a total of $91 for them to cut my Yorkie twice and for my German to come home wet! The German now looks like she needs a groom again because her hair on her back end dried all different ways because she wasn't dried properly. I will not be bringing back my dogs here ever again.

I'm writing this review for my mom. She took a gas heater back. The guy came out to her car…read more Got the heater. Carried it in and gave her a refund. No fight. No questions. She was very pleased.

This store has the most confusing layout, staff is all in the stock room and no one to ask for…read morehelp, none of these people know anything about livestock so don't bother asking, Take your money to Atwood's, or tractor supply instead

Don't trust the sale signs on the hanging baskets! In the greenhouse the sign states brown hanging…read morebaskets are $3. We were charged $5 even through we brought the sale sign in to J Taylor. We don't care what the sheet at the register says because it is not available for customers. Even the sign outside the front door says 11" brown baskets are $4. J Taylor had a terrible attitude at the register. She also did not ask for our phone number for the rewards program. We will shop at Atwoods, Lowes or somewhere else in the future. Do not need to spend our money where we have to deal with attitudes at the register. Update: Manager called and apologized for the problem listed above. Also gave us a $20 gift card. Apology accepted and we will continue to shop at Bomgaars. They have a great product selection and a very nice store.

Bought my exotic capybara from PetSmart and he wasnt house trained yet and he shit the bed I'm…read morebringing him back prepared for my arrival

AJ was so nice and helpful! I actually was able to get two extra toys for free because she was…read morepaying attention to their sales!

This family-owned pet store is absolutely amazing! They went above and beyond when I brought in my…read morenew foster dog who needed a bath -- they even treated her to a bacon-flavored ice cream and helped me pick out the perfect collar and leash. Their kindness and support for fosters and rescues truly stand out. It's clear they care deeply about the animals and their community. I'll definitely be supporting them and recommending them to everyone I know!

We moved to Anna two years ago and been taking our dog for a self bath every other week since…read more Everyone is always kind, friendly and helpful. We have seen them expand into doggie daycare and so happy to see the growth but they have not changed their customer service. They have provided dog training referrals and just general kindness every time we come. Thank you for meeting our pet's needs here in Anna.

I was so happy this store had both large bags of my cat food. The manager, Devin, personally…read morecarried them out to my truck. Exactly why I shop at this store, the manager & great products and customer service...keeps me coming back! Thank you Devin!

Great experience here!…read more Came to buy some cat food and dog food for a relative that lives in Denton that has not been able to leave home. I was impressed at the customer service and helpful attitude of all of the employees here. I was also impressed with the selection of foods they have available to the shoppers. Be sure to join their shopping member club because it will give you the discounts on their foods.