Gerald Radde used Yohimbine on my horse and killed her. He had previously used Yohimbine on another…read morehorse and killed it too. He is still using Yohimbine on horses even though the FDA and package inserts say not to use this on horses. I didn't even know he was giving this drug to my horse until he killed her. And on top of all that, he had a vet tech working for him that was selling a paint mare. I bought the mare and turns out she is lame. Stay away from this guy.

Do not use this vet if you care about your pet. My experience with the front staff and veterinary…read morewere extremely unpleasant. I would never take any animal to this clinic again.

I suspect this is not privately owned, I could be wrong but it very much felt like that. Took my…read moredog in twice, the doctors were nice, no problem there. However, he was taken out of the room to somewhere else and I never saw the exam or how he was treated or how everyone interacted with him. Different. The first visit I met 5 different people and no one introduced themselves except for the doctor. Someone,?, an older lady, came in to give a shot and backed my dog into a corner and leaned over him without even talking to him first. Another tech ? Joined in to lean over him in the corner. Not cool. He's not a biter, but that would have been the time. Second visit, different tech? No name. Took him out of the room, ok. Came back and said a cleaning would be 800$-1000$. After the doctor came in, it dropped a few hundred. Took him to Dr. Mireles in Frisco, who we had seen before. The cleaning without the bloodwork was $391. The bloodwork was not mandatory. Super clean and new office. Take your pally there!

The lady that answered the phone was super rude and unhelpful! Wouldn't come here just from that…read morealone. The doctor sounds great based on the reviews but, oh well

Very grateful for professional and kind care my elderly pet has received by Dr Cindy and Wray…read moreWestbrook. My fur-baby, Abby, had surgery several months ago and has recovered nicely since then. I appreciate their thoroughness as well as their over-all concern. Good job!

I was very impressed with the whole experience overall, the staff was very friendly and…read moreinformative. The clinic and Veterinarians made me and my pet feel right at home and comfortable, they even asked more than once if I had any questions or concerns just to make sure that everything was ok and that I found it all up to my standards. I will definitely make them my place to go whenever my pet needs medical care.

We are so grateful for Dr. Elizabeth Crabtree and the incredible care she gave our sweet chicken,…read moreMiss Priss, today! Miss Priss was showing signs of bumblefoot, and Dr. Crabtree treated her with such compassion, patience, and expertise. She took the time to explain everything, answer our (many!) questions, and made sure Miss Priss was as comfortable as possible. The swelling is being monitored closely, and thanks to Dr. Crabtree's thoughtful care plan--including bed rest and Epsom salt soaks--we're hopeful our little diva will be back to ruling the roost in no time! Finding a vet who treats chickens like family is rare, and we are so thankful to have Dr. Crabtree in ours. If your feathered or furry family members ever need a vet who truly gets it, we can't recommend her highly enough! Thank you again, Dr. Crabtree--from our whole flock!

Love this place.. would not go anywhere else. One of my pups she is very shy and all the staff are…read moreamazing with her and never force themselves on her and take things slow with her so she is more comfortable, my cat loves it and it's just like home for him. My Frenchie had a surgery here and they did amazing. All of my fur babies go here, My mom's babies, my sisters dogs and cats. Recommend this place 10/10 Staff is amazing, they definitely know what they are doing..

This is the most pet friendly and a loving place to leave your four-legged family members. They…read morehave been so gentle,patient and kind to our "Grace" dog. Grace is totally deaf and has many other issues that the staff and Doc Alice have all been so kind to her. When we had to have our beloved Aussie Clovis down, Dr Bradley came out to our house and did the deed so we didn't have to carry him home. No other place like em in town......jim work

I was charged $1800 for my cat to receive two days of fluids and antibiotics for crystals in his…read moreurine. They screwed up the IV on day two and the fluids went sub q into his paw which swelled up huge because they didn't notice the IV catheter came loose while he was in their care. He left in worse shape than he arrived. Right after paying them the $1800 and being told he still isn't feeling good, they brought out the wrong cat to us. Also had to sit in the waiting room for an hour past our appointment time, TWICE. I booked an appointment with my former vet in Dallas immediately after leaving with my cat and they were shocked at what I was charged. They stopped the antibiotics which weren't needed based on the type of crystals, did the fluids correctly and got him on the correct meds with the prescription diet and he was back to his normal self. Total cost at my Dallas vet for the exact same fluid treatment with catheter with the prescription food was $500. I'm gutted I got so ripped off at this Denison vet.

The entire staff (Alex) is always very nice and helpful. Dr. Holly Kiernicki was very thorough,…read morekind, compassionate and knowledgeable. Erin Merrill has worked with us many times. She is outstanding. Very helpful and always willing to help. Thank you so much Erin for always going above and beyond to ensure everyone is happy with the care the team provides. You are a rare gem. Hooves and Paws should be grateful for your hard work and dedication to their team.

I do not write negative reviews lightly, but after today I feel other pet owners should be aware of…read morethe direction this clinic has taken. I currently care for over 21 dogs and have used Hooves and Paws extensively for years. In the last six months alone I have spent thousands of dollars here. They have handled nearly every aspect of my dogs' veterinary care -- including litters, C-sections, puppy evaluations, vaccinations, tail docks, dew claw removals, sick visits, and routine exams. In addition to owning many dogs, I am also a breeder and active exhibitor in the conformation and performance dog world, so veterinary care is something I take extremely seriously. I also own a grooming business and have referred many of my grooming clients, friends, and family members to this clinic over the years. Because of that long history and the amount of business I've brought through their doors, what happened today was incredibly disappointing. My dog has been urinating on herself and I suspected a UTI. She was last seen at this clinic about three months ago, so she is an established patient in their system. I called the clinic first thing this morning and asked what I needed to do. The receptionist told me I could collect a urine sample and bring it in for testing. So I did exactly that. I drove there with the urine sample, only to be told when I arrived that they would not test it unless I paid for a full exam as well, despite the fact that the dog was not even with me and I had followed the instructions I was given over the phone. Had I been told an exam was required, I would have simply brought her in so she could receive the treatment she likely needs. Instead, because of the incorrect information I was given, she now has to go another day potentially uncomfortable and possibly in pain while I make other arrangements. This is exactly the kind of experience that has become more and more common since the clinic went corporate. Prices continue to climb and it increasingly feels like clients are being nickel and dimed at every opportunity, even when it contradicts what they were told beforehand. What is most frustrating is that this situation could have been avoided with simple transparency. Had I been told on the phone that an exam would be required, I would have scheduled one or made other arrangements. Instead, I wasted my time making a trip based on incorrect information. After years of bringing significant business to this clinic -- both personally and through referrals -- today was the final straw. I will be moving all of my dogs' care elsewhere, and unfortunately I can no longer recommend Hooves and Paws to my grooming clients, friends, family, or fellow dog owners in the community. When a long-time client who manages a large number of dogs and regularly refers other pet owners feels this way, it should be taken seriously. As someone active in the breeder and dog show community, conversations about veterinary care come up frequently among fellow exhibitors, breeders, and pet professionals. Experiences like this inevitably become part of those discussions, which makes situations like today even more disappointing.