Utter medical negligence by this so called team. I was anticipating a change in pharmacy benefits…read moreand a change in medication with the new year. I met with Dr. Jacobs on December 12 to go over the changes so we could get the ball rolling and not have a delay in my immune treatment which I require every 3 weeks to stay healthy due to a serious immune disorder. He assured me that it would be handled well. Then almost month later I call back and find out nothing has been done. The office didn't have a new script from the Dr. The contract worker they had hired to deal with insurance benefits at the office still didn't know I had a new pharmacy benefits provider. She was trying to order the old medication from the old benefits provider. So I spent the next two weeks on the phone for entire days - leaving messages, waiting on hold, coordinating between nursing staff (bc the dr was now on vacation), the independent contractor who didn't understand my insurance change, my pharmacy benefits provider and the pharmacy filing the order. Babysitting grown adults who are getting paid to apparently not do their jobs. The office at first admitted to dropping the ball, then they each slowly started to blame other people in the office and I realized what a toxic dysfunctional mess the whole operation was. Perhaps they once were good - the vast majority of these five star reviews are many years old. Today, I think they can handle routine allergy shots. That's their bread and butter. Anything more is a deep stretch for their abilities. In the end I finally got my medication two weeks late and it would have been even later if I hadn't borrowed a medical pump to use from a complete stranger. This was an incredibly stressful process that would have been avoided if people at this office understood how to do their jobs.

I have been on a Kenalog shot for my allergies every year until Dr Jacobs finally convinced me to…read moreget an allergy test and shots. While my I still had allergies my first year, they were much improved and I didn't need a steroid injection. I'm not even at my maintenance dose yet, so I'm very hopeful that next year will be even better.

I've been seeing Dr. Chhaganlal since 5/2023 when my previous PCP closed her practice. My previous…read morePCP used to work with John Muir Medical Group and actually referred me to a different provider who was booked several weeks out. I had an urgent issue that couldn't wait and Dr. Chhaganlal was able to see me sooner. Great bedside manner, knowledgeable, responsive to messages, and doesn't overprescribe or order unnecessary tests. Even though I only see her a few times a year, she remembers info we've discussed at previous visits (even my applying to med school!). I really like when my doctors know me as a person and not just a chart. She also gives good recommendations, even if she isn't the one to treat me herself. Though she isn't sure if the cause of an ongoing rash on legs I've had for months, she recommended seeing an allergist because all of the allergies in my chart result in rashes or hives (I suspected it was allergy related for that reason). She sent the referral during my appointment (though I have a PPO plan) and I was able to get an appointment with an allergy PA in a few weeks. Hopefully the derm PA or allergy PA can figure out the cause! The staff is friendly, efficient, and responsive. They always respond to my messages for appointments in prescriptions the same or next day. As someone who prefers female providers, I love that all of the providers in this office are women!

Simone R. was exceedingly helpful and patient as I explained what I needed. Her kind demeanor and…read moreknowledge were a plus in helping me. I appreciated her expertise to resolve the issue. Please send my gratitude and appreciation to Simone for a job well done. She is certainly an asset to John Muir Health.

Dr. Chang has been our family doctors for over 44 years since we moved to Bay Area…read more He takes care of everyone's health of my family. Now I am 82 years old, still actively doing exercise, studying new subjects, socializing with classmates and friends of every stage in my life. This review is our deepest respect to Dr. David Chang.

Dr. Jue is one of the most professional, intelligent, and caring doctors I've ever gone to. Not to…read moremention EFFICIENT. I've never waited more than a few minutes before being seen, and once I'm seen he's always asking how I am, have I met my goals, how do I feel, and even teaches me really great techniques to help me feeling healthier and mentally better. The office responds immediately and daisie at the front desk is the kindest person I've ever encountered at a doctors office. Genuine care is truly hard to find these days.

I am also bummed that she is closing her practice. I was only able to interact with her a few…read moretimes. After multiple medical errors over the years by other doctors, that many doctors refused to properly document, she took the effort to review my records and provide the most accurate medical record that I have had since the first error in 2010- proving to be the most ethical doctor I have ever interacted with. It takes a special person to stand up against the flow in medical systems. She is that type of person. The type that would stand up and say that is wrong. Ethical enough not to work for system that were no aligned with her ethical integrity. A very rare find. She even found the root cause of the of the issues that were missed for years along with doing a very thorough GI work up-greatly improving symptoms and lessening risk damaging other organs. Noting that I have been going to a Functional Medicine GI doctor and did not have such a thorough GI work up. I wish her the best and hope that everything is ok with her. We are not sure why she ended up closing her practice, I hope everything is good, but rating her closing her practice is not rating her as the excellent doctor she is. I wish that someone as smart and ethical as her would be filling the space-but that isn't happening-sadly.

So bummed she is closing her practice because she is the best PCP (if not one of the best doctors)…read moreI've had! I started seeing Dr. Michaud last year after my former FNP (and awful GI doc) ignored some serious symptoms. She has a great bedside manner, is smart, proactive, and thinks outside of the box. She even came up with possible diagnoses other specialists missed. Although we never figured out the cause, she took EVERYTHING I told her VERY seriously. As a veteran patient, I cannot count how many doctors downplay or ignore serious symptoms. Dr. Michaud not only does the opposite of those doctors but should also teach other doctors how to take their patients' concerns seriously. I was able to get in the following week after scheduling as a new patient and never had difficulty getting appointments. Her receptionist, Annabelle, and her MA, Rachel are friendly and helpful. I wish I found her sooner and had more time to be her patient. Thanks Dr. Michaud for listening to me and helping me as well as serving as an example for the care I hope to provide my patients as a family physician one day!

Dr Wise has been our doctor since he first established practice in Walnut Creek, many years ago. He…read moreis unusually skilled, insightful, and sensitive. He responds immediately to our inquiries and concerns. Consider yourself very fortunate to be a patient of Dr. Wise

Dr. Wise and his staff are very caring and supportive. I am so grateful to have chosen him to be my…read moredoctor. I am generally a healthy individual, but when things went sideways for me, the staff were there for me and so incredibly compassionate. Much appreciation! Thank you!

Dr. Rebecca Parish of Lafayette has been my primary care physician for many years, and I think she…read moreis an outstanding doctor. Dr. Parish is professional, knowledgeable, and listens to her patients. She has always effectively addressed any and all health concerns I've had. I trust and value Dr. Parish's opinions and advice and highly recommend her.

My little sister has a genetic condition which came with a whole lot of health issues. It was Dr…read more Parish who uncovered some tough stuff. For my sister, checkups aren't at all routine, and our family will be forever grateful for the exceptional care she receives from Dr. Parish.

I am incredibly grateful to have Dr. Ward as my PCP, she truly exemplifies what excellent…read morehealthcare should be. She is knowledgeable, attentive and genuinely cares for my health. What sets her apart is the strong focus on prevention--taking the time to educate, offering thoughtful guidance, and anticipate potential issues. She consistently goes above and beyond, never rushing and always making me feel heard and supported.

Always great service and good care, couldn't ask anything more from my primary. Ease of scheduling…read moreappointments and in house lab work is awesome

Been going for 10 years! Solid fast and efficient!…read more Not cheapest in the world but honestly I rather pay for speed, quality and care- than stress out for days/hours and run through hoops.

Best place to get your Dot physical. Doctor and staff very friendly and professional, first place…read moreto give a medical card copied to fit in my wallet. Also nly 70 bucks really affordable and easy to get appointment

My husband and I have gone to Dr. Fong for about 20 years. He is an independent doctor. He always…read moregives you time. He caught very early aggressive prostate cancer in my husband which saved his life. He also showed up in the hospital when my husband was at John Muir. At times you have to wait but it is because Dr. Fong is truly caring for his patients. His office managers Jackie and Matu are also outstanding!

Staff sucks. Hate this place. Zero stars if I could. Never returned my calls and won't help me.read more

Easily one of the best doctors I have ever seen. She takes time and care with her patients (both…read moremy husband and myself), listens attentively, formulates a plan of action and really looks at the whole body holistically. She really is an amazing physician and I feel so lucky to have her as my primary.

Dr. Larsson is a wonderful physician. She's a great listener and a resourceful practitioner. I…read moreappreciate her more every time I see her. I am so happy that she is my doctor.