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    Recommended Reviews - Arctic Spoon

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    Julia D.

    This was a fun experience. There's a kiosk where you put in your order and you can make it as complicated or as simple as you'd like. I ordered vanilla base, health bar and strawberry mix-ins, topped with condensed milk, mochi, and a strawberry pocky. If I were to order again, I wouldn't change a thing. It was super creamy and mixed really well. The wait was a bit long (20 mins) as there were only two "ice cream rollers" and lots of orders. I'd also say it's a bit pricey for ice cream. The place is clean and has lots of seating if you want to dine in.

    Ryan D.

    I've been wanting to try rolled ice cream, and I finally got the chance to try it at Arctic Spoon. Here, half of the fun is watching your ice cream being made. It's a fun show watching these ice cream artists do their thing. I had the mint and cream ice cream, and my husband had the mango madness ice cream. The flavors are very bold. The mint cream was very minty and chocolatey. The mango ice cream was overpowering. There was a ton of flavor in every bite. Be forewarned that this is not a fast process and you will wait a while. It was easily twenty minutes before we got our ice cream on a summer Monday night. The ice cream was very good, and Arctic Spoon comes highly recommended!

    Hersh A.

    Arctic Spoon is a cool, nice, family-friendly place to grab a cup of rolled ice cream and hot/ cold drinks. They offer handcrafted, made-to-order rolled ice cream, real fruit smoothies, freezes, lattes, and bubble tea. Their ice cream is made-to-order based on customers' preference and in doing so, Arctic Spoon uses fresh ingredients prepared using a cold pan that has a temperature of -20 degrees C. Then they finish it off by adding an assortment of toppings and drizzles of the customer's preference. They also offer fresh real fruit smoothies, freezes, lattes, and bubble tea (both hot & iced). I came here to get cold drinks. I was interested in their bubble tea but end up getting a couple of lattes. 1. Mango Matcha Latte 2. Red Bean Latte Both these drinks were refreshing and delicious. My photos didn't come out as good as I wanted them but the drinks were certainly very good in taste. Both the drinks had a proper flavor of their respective ingredients. The Red Bean Latte felt like you are drinking a red bean drink and the Mango Matcha Latte had a perfect taste of Mango and Matcha in each sip. So worth it. The ordering of items is through a kiosk as they are short staffed and from what I remember, they accept card payments only. I recommend checking out this establishment. They offer a nice variety on their menu at reasonable pricing and their service is good.

    As of 8-22-2022!  Too bad, and it's a back to school issue for many of their staffers.
    Howard L.

    Our party of 3 was looking for a nice refreshing afternoon treat and Yelp pointed us to this newish, highly rated Asian flavored rolled ice cream place.  It turned out to be a good excuse for me personally to finally visit the sparkling and newish Wheeling Town Center mall which I had been meaning to do for a while anyway.  I liked what I saw and plan to be back to check out a couple of eateries here one day.  Back at Artic Spoon, we actually had to kill about 15 minutes (and it was easy to do here) for them to open at 5pm as their hours are now reduced to M-F 5-9pm and Sa-Su 4-9pm for carryout service only due to an unfortunate back-to-school server shortage. Anyway we all 3 tried their regular sized ($7.49) Artic Specials rolled ice creams.  Wife got mango red bean, sister got mango lychee with bananas and strawberry topping, and I got taro taro which also had a mini mochi topping.  They were all delectable treats, not overly sweet, and I really liked the taro I picked.  Making the rolls is labor intensive, so if it gets busy (and it fortunately wasn't during our visit), you have to allow them time to give you the fresh quality you're paying for as a heads-up.  One of our attendants was Brian who is the husband of owner Lyanne.  He was wearing a Northwestern cap and that sparked a friendly chat while we enjoyed our treats there.  It turns out he is Chinese, an engineer by training, and has 3 (!) Northwestern kids, wow and woot woot.  It was like talking to my doppelganger, except I wasn't about to start making ice cream rolls!  Anyway, great tasting products here and best of luck to Lyanne, Brian, and Artic Spoon.  Thank you and we'll be back some time!

    Sabrina J.

    This was a fun stop for my family of 5. We all came up with our own creations and enjoyed the unconventional ice cream experience. If the line is long, I think it could take some time to prepare each order, but it's a unique experience and worth the wait!

    Susan S.

    Great concept, interesting flavors. The product tasted like ice milk. My bf like it, but he'll have to start yelping . If you want to build your triceps this is the place to work. They pour a liquid on a circular metal sheet and it freezes then add your selection and then roll it up and serve you. I think this place will be successful . It was packed . Give it a try and let me know your thoughts.

    Kesha B.

    When you arrive there are two different entrances you can come in from, and when you enter... there's a tablet to order from. You don't really interact much with the staff other than when they hand you drinks. They have a vast menu, and so many different options. After ordering from the tablet it does take a bit to get your items, they usually only have 1-2 workers at a time so it takes some time. But the flavors of the bubble tea are incredible. Their strawberry latte which got devoured before a photo was taken was unbelievably yummy! Highly recommend! Just make sure you give yourself sometime to wait for the items!

    Janet M.

    I recently had the pleasure of dining at Arctic Spoon in Wheeling, IL, and I must say it was delicious but not as welcoming asni thought. The menu at Arctic Spoon offers a wide range of options to suit every palate. They offer boba and rolled ice cream with tons of options for toppings ( real shaved coconut was delicious). This is a real winner for an ice cream enthusiast. The ambiance of Arctic Spoon added to the overall dining experience. Open. Airy, but could be a bit cleaner. We went during evening hours and the line was long and it was just continuous traffic in and out. The staff seemed overwhelmed and therefore did not greet upon entering, ordering was do it yourself on a screen and therefore you had little to zero interaction with staff. I think that staff and service is big in the food industry and therefore this does lower my score for Artic Spoon. The structure with the bordering process is key. Kudos to decent price point!! Will be returning in hopes these kinks can be worked out!

    Han J.

    I was a big fan of this place! I came in with a group of 5 adults and 2 toddlers. The wait for the rolled ice cream did take pretty long, but luckily watching this process through the glass kept the 2 kids entertained. I opted for the Brown Sugar Milk Tea, which came out quick and tasted great. Here, you have to order through a tablet. This was fine for me, but there is just a small chance my mother and grandmother would have been able to figure it out alone. Not super user friendly. The outdoor seating area was really pleasant and spacious.

    Strawberry Matcha Latte 9/10
    Gabby G.

    I ordered the Strawberry Matcha latte iced. It was pretty good, but I don't recommend adding boba to it like I did. It was just too much and can overpower the strawberry thats in the drink. Pretty decent place. I wouldn't say it's a go-to for me but I wouldn't mind visiting again. For anyone who's curious they also have Buko Pandan rolled ice cream! I didn't try it but if I were to go back, that's def on my list.

    Karen N.

    I have not the opportunity to have rolled ice cream for some time, so definitely was looking forward to this treat. The overall experience was ok. I am not a fan of ordering via tablet with no interaction, and since it was our first time, we were a bit slow at it, fortunately the people behind us also were new to the experience. It does take awhile for the ice cream to be rolled, and I can appreciate all the effort put into it. I am sure it they were busy , the wait would be long. The ice cream was cream and rich. I had chocolate with Nutella and twix mix in and hot fudge and chocolate chip toppings. My husband had the Elvis. Overall, the ice cream was good, customer service was ok and waits could be long.

    Stella W.

    This is probably one of the best icecream spot i have been to! but then that's probably because i like the asian flavor like taro etc that they made at the spot. they pour the cream on the cold surface and mix in the flavour mixture, then roll them up into icecream roll. The icecream looks so pretty! I felt like my toddler ate more icecream than she normally did at any other places! Only downside is it does take a while to get your icecream since they are made to order.

    Brown sugar milk tea
    Jason S.

    When my wife and I arrived, it was packed due to the weekly concerts on Thursday. We patiently waited in line for awhile but it seems like they may need more people for those days. Brown sugar milk tea was decent but I think the rolled ice cream was the best choice of the night. Totally customizable and tastes great.

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    2 years ago

    This place is the closest rolled ice cream place near me, and even though it is kinda far, it is totally worth the drive.

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    2 years ago

    The entire building was clean and the staff were kind. The ice cream was good and it was cool to see them make it.

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    Ask the Community - Arctic Spoon

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