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    Arctic Air Temp

    3.7 (3 reviews)
    Thu 8:00 am - 12:30 AM (Next day)
    Fri 8:00 am - 12:30 AM (Next day)

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    Response time

    20 minutes

    Response rate

    100%

    Services - Arctic Air Temp

    HVAC installation or replacement

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    Graham Heating & Air Conditioning - Air Duct Repair and Cleaning Service. Call us today!

407-846-4765

    Graham Heating & Air Conditioning

    (17 reviews)

    Avoid Graham A/C at all costs…read more We were loyal customers for years, but this last experience was outrageous. Graham contacted us to schedule routine maintenance (we didn't even request it). During that visit, their new, inexperienced technician caused our A/C to stop working completely. The unit had been working perfectly until he touched it. It was 94°F in our Florida home. We got sick from the heat, and our dog vomited multiple times. Their manager Michael gave us a small portable unit that barely helped. When Michael came out on Monday, he said the compressor had burned out and we'd need either a refrigerant conversion or a new unit. At first, he offered us a new unit for $7,000. Then, after a long call with his boss Jeremy, the price suddenly jumped to nearly $12,000. When we refused, Graham spent days arguing with us and insisting it wasn't their fault. They kept saying the unit "was too old" and that it was "impossible" their technician caused the damage--even though technician-caused issues are very common. That argument is unfair. The A/C was working just fine until their tech arrived. Eventually, they said they'd replace the compressor for free--but admitted it still wouldn't work unless we paid $7,000 for a conversion. They knowingly installed a useless compressor, left us with no A/C for 11 days, and tried to push the $7,000-$12,000 cost onto us. Totally dishonest and irresponsible. Graham broke our A/C, denied responsibility, and abandoned us in dangerous heat. Do not trust this company.

    Update: from bad to worse. We called on Monday to ask what…read morehappened- why our emergency calls starting Friday and Saturday weren't acknowledged. The CS rep said they had issues with the system and would call me back in 10 minutes. 3.5 hours later; they called me back to say that they did check out the pump during the January system install and they didn't see an issue so they didn't replace it and didn't think it was necessary to call it out to us. So no, there was no offer to pay for the fees from the other company that helped us out when they couldn't. They didn't have anything to say or offer for our ceiling drywall damage from the flood, but hey- they did offer another free year of their comfort club membership. I declined based on the fact that we are current members and it didn't do us a whole lot of good this weekend. Clearly we made a poor choice trusting Graham Heating and Air. We got a copy of our warranty (they they had not previously provided) and will be sharing this with our new company who stands behind their work.

    Arctic Air Temp - hvac - Updated May 2026

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