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    ARCO

    2.0 (4 reviews)
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    Ask the Community - ARCO

    Shell - Got the $100 fuel at friendlier station across street!

    Shell

    (9 reviews)

    Read the whole review, it is just the facts and worth reading…read more Michael, a tall guy with a dark beard was probably one of the rudest people I have come across. Yes MICHAEL, I'm shining the light on you! March 28, 2024... Was on a 7 hour unexpected trip and it was 12:30 am. We needed fuel and my little boy really needed to use the restroom 5 hours into it. Pulled up to get $100 of fuel but the place looked closed because TOGOs inside was dark. My wife pulled up in front of the doors so I could hop out and check if it was locked. It wasn't, so I asked Michael if we could use the restroom, he gave pause like he was considering, and then he said, "Yes, but you can't park there." ... I looked at where my wife was, sideways where she had dropped me off and realized that he must have said that because we were across a couple of spots, so obviously we were going to move and park more appropriately. We were just checking to see if it was open or love locked, it was pretty late after all and weren't sure. So, I responded, "No, we aren't staying there. I was just checking to see if you were open inside first before we parked." Michael replied, "I get it, but you can't park there!" A little confused because I thought I had communicated this to him. I tried to clarify by saying, "I know, my wife is in the drivers seat. I'm going to get my little boy and she is going to park the truck. We aren't staying there." To my surprise, Michael replies a little more aggressively with, "Listen, if you want to get attitude with me, you can't use the bathroom, I told you that you can't park there." ... I was caught off guard, surprised and taken back. I tried a third time to explain, "We are going to move the truck, I was just trying to hop out really fast to see if the inside was locked. My wife is moving it right now" I leave it at that, and go out to get my little boy who can't hold it much longer, only to hear a click behind me. I turn around to see Michael standing at the door. He has locked it and told us that we "can no longer use the restroom." I was in disbelieve, I will fully admit that at this point papa bear came out after being roar weary on a long trip that we weren't planning, fatigued, and in having to use the restroom a little bit too. With a little boy looking at me for answers to a VERY simple situation. I gave him the bird and sit said something unkind, it just slipped... I don't cuss and then had to apologize to both of my kids for using language. Was this a power trip for him? I read other Yelp reviews, several other people seem to have had similar experiences. I went across the street to AmPm and had my little boy use the restroom. The guy there was super nice and upon my venting of the situation, without hesitation described Michael. That is just this guy. So I'll be calling the manager of the station in the morning, telling him just the facts, Yelp reviewers can often embellish, you know it in your heart to be true. I heard that the general manager is much better at working with than Michael. Michael is a liability to a good companies reputation.

    Really rude management. Don't come to this gas station unless you like getting interrogated for no…read morereason.

    ARCO - servicestations - Updated May 2026

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