Came by for a fill up the other day and it was a lacklustre experience. This Arco is conveniently located off the 10 freeway and offers Top Tier gas. There are numerous pumps and each pump offers payment at the island along with some annoying ad that is on speaker. Credit cards are accepted with a different price than cash for petrol. The fuel pump was in good working order but was out of receipt paper. The convenient store seemed to be closing down and the door was locked. The attendant was nowhere to be seen. Good thing I found an outdoor window along with a bell to call for the attendant. read more

Arco Am Pm - Gas Stations Near Me - El Monte, California

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This place is rhe worst. Im so blown away as to these employees. So you need the app on ur phone to get a better deal for cigarettes, gas, and last time this sad excuse for a customer service agent for the owner Nick, a kid who absolutely MUST be fired!! He was asI rude and disrespectful to me. I asked him to help me with the app as I was short on cash and didn't have my phone with me, I told him the other day when I was buying cigarettes the gentleman behind the counter helped me with the app, he pulled it up on his phone for men he flat out refused to help me then he told me to leave. I said, what? Why are you telling me to leave , he said, Im. It going to serve you. I said why? Because I'm asking you to help me with the app for the cigarettes? He kept ignoring me and laughing and then talking to the other people and acting SO rude I was shocked! I said to him, Nic, ur refusing me service not Letting me buy has or cigarettes bcuz Im asking you to help me with the app, he still wouldn't answer me, he then says, you can stare at me all you want, Im still not serving you. I then asked if his coworker has the app! On her phone. He said, I don't know , you can ask her, the Latina employee with the curly black hair, she's about 4"8 , thick, older.!I ask her, do you have the app? Your company app! Im trying to get cigarettes, she says, no!! No I don't have the app on my phone either. I said to her u work here, ur the employee, you don't have the app?? She very rudely said, nope!!!! Unbelievable, this is how you treat a customer who wants assistance with your own app!? She said yep!! So I went back to my car, downloaded the app and went back inside and Sid to her, I bed you would have helped me if the owner was here? She said, oh, i have it on my phone. I said, oh but earlier you were. Bullying me while nic was bullying me and being so rude to me. She said ohhh, I don't know I told her, oh, you know and that was really rude what you and that kid did to me. I absolutely hate going to this arco am pm. I think I know why they don't help the customers with the app, so they can go in the register, apply the code which enables a discount and they pocket the difference. From the cash register. I feel so bad for the owner. He has no idea the crew is stealing from him . This is the arco am pm closest to the paseo terraces apts, next to the court house and city hall. Employees are horrible. And nic must be fired as well as the short heavy makeup thick Latina with the black curly long hair! read more

Great for self serve car wash, solid wash and cost effective, for ~$8 I got a good exterior wash.

Worst gas station ever!!!!!! Stay away. Their car wash never work properly. Sometimes you put money into the pump and there's no gas. They are my money a few times!!! Urgh They also have Bee issues around all the trashcan. Workers there are plain RUDE!!!! And inconsiderate !!!! I never had a decent experience at this place!!!!!!! They shouldn't be in business Need new management read more

Please please sell the new beatbox lemonade variety pack! I can't find it anywhere?!?

Went here because they had a touchless car wash only to find that the machine doesn't take cash, card or anything. You have to go inside to pay. The point of a drive through car wash is for convenience, like a drive through fast food place. You don't park at those places and go inside to order and then go to the drive through. I didn't bother, I just left. read more

So I know from experience, you're not supposed to single out a particular fellow customer in these reviews so I'll skip any descriptions but I totally got confronted and harassed and threatened here by said. The staffs ok. I'm admittedly not the friendliest person myself and the foods decent enough. Just watch out for some of these people especially in this location. And if anyone on staff is reading hopefully they keep an eye out for who comes in, cause there are some shady creeps out there even during the middle of the day. Be careful folks! read more

Great and convenient location, right off the freeway. Gas is always cheaper than most gas stations. Clean and organized inside, hot food is always stocked. They got a car wash there, it isn't the best robo-car wash, but its great for a quick clean and saves you 20 cents on gas. On some days, I think weekends, there's an attendant that does free drying after you wash. I'm here a lot and everything is great about this location EXCEPT... there's this older petite Asian cashier named Nina that ALWAYS shorts my coins, the pennies. I know it sounds petty and it's petty to ask for my 2 cents change, but it's pretty freaking annoying when she does it EVERY SINGLE time. If she does that to me, I wonder how many other customers she shorts the change on. Once or twice, I don't mind, but she doesn't even acknowledge it. Like tell me you don't have change to give back or something. This is practically STEALING from your customer, regardless of the monetary value. This is the sole reason for the 2 star. I will be filing a complaint to corporate. read more

Very clean & organized inside. They have a variety of good stuff here if you want a snack. If you want a fountain drink or coffee you have to pay upfront first so they can provide you a cup due to covid safety. The car wash here is decent. Is it great as you would do on your own by hand? No. but it does the job. They offer vacuum cleaning for the inside of your car as well which some express car washes don't offer. To pay for the service you need to pay inside the store & they will provide you a code on the receipt you enter on the machine. Keep in mind they charge a debit fee of 35cents. The car washing itself was $8.99 but because I paid with debit it came out to be $9.34. read more

Arco Am Pm - 35 cent fee for using debit - Gas Stations Near Me - El Monte, California

I come here for the car wash only. For $8.95 it does a great job cleans your wheels too. The service attendant was not too helpful I gave her a $10 bill and seems like she was reluctant to give me back my $1.01 she asked me if I wanted to get a lottery ticket. NO I would like my change please she rolled her eyes at me. That damn bitch! Gave me back only a dollar and not a cent. read more

I stopped at ARCO at 9824 Flair Dr. on the way home from work at 4am. First the pump declined twice, so I went to the cashier. He said the pumps won't read credit and it has to be done in-store but they charge $1 for credit transactions. So I asked for $100 worth of fuel, he runs the transaction and hands me a receipt to sign. The receipt he hands me says $1101.00. I told him the amount is incorrect. He cancels the transaction and hands me a void receipt. The void only says $100 though. He reruns the card for $100 (no $1 transaction fee). I pump the gas, pump doesn't print the receipt. Go back to the cashier, he prints out a duplicate. Can you say SHADY with a capital SHADY? I will definitely be watching my credit card statement and will never go to this gas station again! 28 days later, 27 after I disputed this with my credit card and AMPM has yet to respond to the dispute. Thankfully my credit card has my back! read more

Arco Am Pm - Asked for $100, was charged $1000! - Gas Stations Near Me - El Monte, California

This woman was just chilling in her phone while I was sitting at the window for over 5 minutes. She seen me ringing the bell, and waiting for her. She was just chit chatting on her phone like it was nobody's business even though she's obviously on the clock (hence she is mopping). This place is so unprofessional! read more

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I've been coming by over the last 3 years so I guess you can consider me a regular customer. I stop by in the mornings for their freshly brewed coffee and warm breakfast sandwiches. Customer service is always great and they greet me with a smile and good morning! Oh and they have an awesome touch less car wash. read more

Pumps are not working, only a few take credit card, you have to go inside. Apple pay will not work. Have to put your card in.

Parking. Easy. Easy access from the freeway. I am writing a review so everyone can learn about the AMPM APP. free stuff. Occasional buy this and get this free but so far I've won free coffee and cookies. Worth it!! Get the app and check in when you're nearby or filling up. read more

So this happened at 9:20pm it's not even late the doors are lock there's an employee working inside mopping the floors ok cool right but instead of coming to the window to help she continues to mop ok I guess right it's not the first time this happens others people started coming to get in line cause they also needed to get gas I actually took a vid but I can't post it cause it's only pics. If she's scared to work nights maybe get someone else cause it was like 3-4 people in line and we all left cause she didn't want to even go to the window read more

I drive a big RAM 1500 truck and have been having a hard time finding a car wash that can wash it clean without scratching the paint (it's a lot bigger than a regular car!). Saw the touch less wash at this ARCO gas station today and decided to go in and try it out. What a big surprise! Good pricing, $3.99, $4.99 and $8.99 packages. Most importantly though, it is very effective and cleaned my truck spotless. Give it a try next time you need a wash. read more

ABSOLUTELY RUDE + DISHONEST. IS THE CASHIER TRYING TO STEAL $$?? I came in for a free fountain drink that I got in the app. It says a Free large fountain drink. When I went to pay, the cashier (PATTY) scanned my barcode and then said that will be $.90 cents. For a drink that is free and only 97 cents to begin with, why do I have to pay 90 cents? She said, oh it's CRV. I'm not dumb. I know CRV doesn't apply to fountain drinks. When I told her that, she said Oh, it's tax. TAX on a 97 cent drink is not 90 cents. Then what she proceeded to say next was absolutely unacceptable and she deserves to be reprimanded or fired. She said, "you drive a nice car, but yet, you're incredibly cheap. Won't even pay a $1 for a soda." EXCUSE ME??? Who taught you manners? And Who taught you customer service? There are plenty of people who need jobs in this pandemic, yet here you are going around insulting your customers. In fact, she then proceeded to say, since you're so cheap, I'll go ahead and just pay for your drink. She went to her purse and took out a $1. I refused because no, I don't care about a $1 drink but since I had it in the app, I decided to come get it. BUT THIS IS NOT HOW YOU TREAT CUSTOMERS. In fact, now I'm wondering if she was trying to steal $$. I mean, you take 50 cents here and there, that adds up. Not saying that's what she was doing but something doesn't add up. read more

Stopped on the way to Covina... needed some water, an ATM and to use the bathroom. The bathroom is one of those outside deals... and it costs a quarter to enter. I am not making this up! I don't recall seeing anything like this before. And OH WOW it was filthy... smelled so bad I gagged when I tried to walk in. A disgusting mess with a sopping wet floor, trash everywhere and just... I just can't even talk about it. Yes, the actual store was OK, but if this is the state of their bathrooms, I just can't imagine ever purchasing anything from the store - gross. Pass this one right on by. read more

Great prices for gasoline, s fully stocked convenient store that exceptional clean and friendly cashiers. Easy on and from Interstate 10.

I just want to share my experience at the Arco. I am happy to finally find an Arco that takes credit cards, It's so convenient and easy. They also take Apple Pay. The store was very clean and good customer service. Also I recommend the drive thru Carwash! read more

The attendant on duty was hostile towards my mom and I. My mom purchased a car wash but it was the wrong one so I asked for her to exchange it. The attendant immediately went on the defensive saying she didn't make a mistake. I never said she did. But in my experience in leadership position, she was doing something wrong to be defensive. I tried to calmly explain to her that my mom has bad eyesight but she just kept talking over me and at one point asked if I wanted a refund. I asked for her name so I could complain to her manager but she wouldn't give it. Which also leads me to believe she was doing something wrong. Eventually I asked for a refund but she said she couldn't do that. I asked her why she even brought it up then. If she would have said that at the beginning, I would have just left it at that. Then she accused me of stealing by already using the car wash. I didn't even leave the store so how would I have done that?! She eventually gave us a refund while threatening to call the police and the guy in line behind us said that she had the right to refuse service. He may be right but I also have the right to a refund for services not rendered and to be treated with courtesy, which is her job. She told us to leave but I hadn't paid for my coffee and when I used my scratch power app, she said "YOU people would get free stuff! It's already done. You used it." When it wouldn't scan because she was holding the scanner wrong. When it scanned she was even more hostile for herself proving herself wrong. She was not only hostile and had an attitude problem, but she was also racist and discriminated against the elderly and disabled. I believe she is mentally unstable. Definitely a liability and having a bad day, but that does NOT give her the right to take it out on us. In my honest opinion, she needs to be terminated. She deliberately escalated the situation by being hostile towards us and caused unnecessary aggravation. She should do her job and if she can't then maybe she should quit and get another one. It's really that simple! read more

My first time at this ampm, great customer service very clean store love the music and was very satisfied with my carwash... you save .20cents per gallon if you purchase a carwash and pump gas love it. Brand new carwash no brushes is a razor no scratches on your car. Very convenient definitely coming back five stars read more

They provided it great service , they were fast and friendly. The manager was very patience when I was taking long to pay do to my children. I was surprised to find out they take credit card now to pay. read more

They have a Washworld Razor touch free car wash here! First one I've seen since moving back from the Midwest. It's also only $9 for the top wash. It's not the best when drying, and also misses some spots, but it's there when you need a quick wash. read more

over charges for chips confronted the cashier and said something completely different and had no idea what i was talking about also puts the food prices on different items so when you go to the counter and buy it the prices are different read more

Saw that this station had a touchless car wash service so I stopped by during my lunch break. There was a line of 2-3 cars in front of me, no big deal. Got up to the machine that operates the wash, only to be greeted by a small printed piece of paper that read, "please pay at the pump or inside." Normally that wouldn't be such an issue if they had signs BEFORE you get in line notifying that payment must be made elsewhere. Still, I swallowed my frustration and went to a pump to pay for the wash. The card reader wasn't working. Livid. Only option left was to physically go into the store. Too frustrated at this point, got in my car and left. read more

Close store 15 to 20 minutes for shift change ridiculous have people waiting 20 min...A gas station right next to freeway nope not good not even apologetic to top it off with a bad attitude 7/02/18 9:10pm read more

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This gas station is suck. When I went to here the the gas pump didn't work, car wash didn't work. Even the lottery ticket scanner didn't work too. So waisted time, I will never ever go to there again. read more

Ok this place has people constantly flowing through it like a free soup kitchen on skid row has homeless folks filtering through. It is crazy how this joint is always busy. Maybe its because it's an Arco on the edge of the freeway. I have had decent service here when I have had to go inside for change and or to buy lotto duckets. The staff seemed typical for Arco Am/Pm kind of a place. Not the most brilliant of scholars but no one who wont work hard to get where they want to go. They have the full set of standard AM/PM things here as well as the easy freeway access... What more do you want in a place like this? Ohhh ok yeah they have decent prices for gas as well. How is that for extra credit? Ohhh but don't try to use your credit card... ARCO only takes cash and debit cards with a use fee of $.50 usually... read more

This has been a Arco and AM/PM mini mart forever. I remember not long ago that a change in management or ownership has taken place here. I would say at least a few years from now. The previous owner used to have a garage here but placed a drive-thru car wash in it's place. This gas station is in a spot that is easy to get to with signs attempting to direct traffic in one drive-way and out another drive-way. I failed to see this sign and just pulled up to the pumps. I really hate Arco for the surcharge to use your card whether it's ATM or credit. $0.60 per transaction the last time I used a card. Cash is the best until you have to get change. These walk up stations that you feed your dollar bills in does not spit out your change so you have to go into the store and see the clerk. When it's close to 1AM, you should cross your fingers and hope the clerk doesn't have other assigned duties such as in the kitchen. Why do you ask? When the doors are locked and you can only communicate through the walk up window and bulletproof glass, do you know how to get the clerk's attention even when there is a doorbell you can press? Tap your keys on the glass but the guy is still walking back and forth doing something in the kitchen. When you finally have his attention and he comes to the window. Change on pump number 8 please. That part only took less than 30 seconds. This is where you can say, FML!! read more

*Oh, [ARCO/ampm counter lady], dooby-doo, I'm in love with you* --Randy & The Rainbows, 1963 It was looking pretty grim one Tuesday afternoon after the $3.479/gallon price sign drew me to this ARCO station on the eastbound I-10 Baldwin Avenue offramp in El Monte. I had prepaid $20 to quickly pump a little petrol into my ol'-skool Dodge Tradesman van (gas gauge broke years ago) and as I began, the nozzle actuator just waggled back and forth and wouldn't dispense a drop. Naturally, I retried the fueling preparation process; nothing but more wiggle-waggle. Back into the mini-mart I went to report an apparently broken pump, where one of the two lady employees appeared incredulous, and led the way back to pump #6 which obviously had taken a sudden dive, or so I thought. "Oh, you have an old van," she noticed. "Do you have the same trouble at other ARCOs?" Actually, I do, I admitted. At the ARCO near my residence I have always had to apply firm downward pressure to the nozzle to prevent it from shutting off in fits and starts. She recounted her work experience at another ARCO in South Gate where the same thing used to happen, and told me that old Toyotas also have similar difficulties. Then she took the nozzle and inserted it, this way and that, probing every possible angle into my van's fill hole. The pump bashfully released its product, a little at a time, until she at last found the perfect position that triggered uninhibited release of automotive fulfillment. This is far from the most alluring ARCO in the chain, but its prices are among the lowest in the area, and the counter lady found my van's G-spot. read more

I've been a customer at this Arco since I started driving, but after the phone call I received from the general manager Rebecca this morning, I will be taking my business elsewhere. Yesterday I experienced the lovely 'shift change ' aka money drop. However, I didn't arrive mid or during, I arrived before and sent my boyfriend to the door only to watch the woman at the counter, follow another customer out, lock the door in the face of another customer and said boyfriend. No words, no customer service, she looked at them, locked the door and pointed to the sign. Very classy and the way to treat people who provide a business, business. Per the GM, who says that people don't read or see the signs sometimes, I'd like to say I saw both and read both. I understand the procedure of a money drop, but there are two better ways to do this: A. Treat your customers like humans, let them know 'we apologize, but if you can wait I will be available in 15 minutes, as I need to go through a shift change, I would be happy to serve you then' if they are at the door. Human contact goes a long way and will be remembered. You will get good feedback. Will you meet jerks? Yep, but mostly understanding people who know a clerk is doing their job and instead of making people fuming mad enough to walk to the window in attempts to get the work time of the GM like I did. B. Have an actual shift change during the money drop. Wait, wait, let me explain. If the drop goes as the GM expects, in the period of 15 minutes, overlap your employees 30 minutes at this time. One performs the desired drop, the other serves the window for gas purchases and if your cashier drop is big enough, retail items during the down time, then they can switch. It requires a back up register or make payment card only during this time. If this is not desired you can use the time to have an employee clean and restock bathrooms, service areas, or retail, but also provide courtesy service to let people approaching they are performing a shift change instead of directing them to a paper on the wall. Then not only can you do your drop and serve customers, you can do a double count performed by two different employees, which is really just a good idea. Now, back to the phone call! The gist of mine was 'I am a irate customer, the lady(clerk, my bad) was rude, I watched her ignore The approach of four customers(some were during the drop, I get it), I am upset. (I sounded upset and irritated, probably jerky, yep. Sorry.)' The gist of what I got back was, 'the clerk was following procedure, this is the procedure, there's signs, this is a courtesy phone call, call back if you have any more questions.' and what I hear is 'our money is more important than customer service'. That's why I won't be returning and why I won't be calling back for comments or questions. No where in there was a 'I'm sorry for this occurance, we'd appreciate your business so we can try again, please call me back so I can further discuss this.' That's great that you have a routine time for this, but is it efficient? Could your employee, who you backed up with procedure (which is great and what a good GM should do), have used better customer relations tactics? Could this issue be dealt with better? You have the perfect location and the perfect opportunity to stand out in an area with 3 gas stations in a mile radius. However, you have issues: something is almost always broken, there's never any paper for self serve reciepts(sometimes I don't want to visit ampm), and you lack employee training in customer service. Please, please fix these things. I wish the best to you, flair drive arco. read more

Recently discovered this location's low, low, low prices and have been coming back since. I first learned about Arco's cheap gas prices through an app (GasBuddy, which tells you the gas prices at nearby gas stations). I usually go to the Arco on Ramona and Cogswell, or Sam's Club on Lower Azusa, but this location has been able to meet or beat the other two location. Besides the low prices, I like that this location offers car washes. I'm a very lazy person, so I don't like washing my own car, nor do I like waiting for someone to wash it for me. Because of this, express/drive-thru car washes are the next best option for me. read more

Just stoped to get gas and coffee sep 26. 8am service attendant was extremely rude and seemed racist towards me as she refused to even answer me saying good morning as a person of color. After I paid for gas, I stood back and witnessed her say good morning to everyone else in the line and thank you. read more

DO NOT GET GAS HERE! This place is a straight up scam! If you buy anything from the store there's a dollar fee for credit and 35cents for debit! Some credit card thing on the pumps doesn't work so you'd have to go inside and they'll charge you $2 for using credit card! How is this even legal?! CROOKS!! Straight up crooks!! read more

We are unfortunately regular customers of this gas station but this will definitely be our last time here. We had to move the car four times till one of the pumps finally worked properly and it's not the first time it has happened. That's just unacceptable. This place should be closed down already. read more

Man this gas station sucks every time I come here the shits closed the pop machines never work they don't except card cash only all the snacks and coffee inside the store but always locked I'd rather run out of gas on the street then have to come back to this shit hole ever again!! read more

Usually super busy because this is one of the cheapest gas stations you can find in 626. Good and bad that the location is right off the freeway, easy to get in but hard as hell to leave. They have a terrible cramped in and out drive way system. read more

I was shocked to know that its the first time a business has denied money, specially a $100 bill for trying to buy gas. The cashiers reason was that her "counterfeit money machine" wasn't working. My empty light for my gas tank came on and i stopped at this cheap gas station to fill up and this is the excuse i got for trying to buy gas. Apparently they cant afford a counterfeit marker or a small black light to run a business and make money. read more