BEWARE!!!!! 2.3 Yelp review and NOT BBB accredited for a reason. This was the worst experience…read moreever. From the scheduling discrepancies to the actual date of service. Received a text stating that my technician would arrive soon. So I called to let him know where I would need him to park (to the left of the house) due to appliance and furniture deliveries that I was expecting while he was here. Do you know this man pulled off because I told him no when he asked to park in my driveway or in front of my house and I get a withdrawal notification for my American Home Shield deductible of $125!!!! I only needed him to park so the side of the house because the street is narrow and I did not want to inconvenience anyone passing my corner house.

Only if zero stars were an option. I don't want to sound like a typical woman complaining but you…read morebetter buckle cause here I go! I woke up yesterday to our ac not working and was lucky enough you find someone who could come out same day between 12-2 then said he couldn't come until 5pm. Fast forward to 10 at night when he finally texted and said he could try tomorrow. He never once told us payment options. When he finally showed up he barely spoke to my husband, looked at a few things and told my husband the cost and wanted payment before work which is weird. He not once told my husband what was wrong with our unit. He takes cash, check and Zelle. We told him we don't carry that much cash and said we'd go inside and grab a check. My husband came in to grab the check and the guy got in his van and drove away. I called to speak with him and he said he doesn't work for free which no one expected him to. Said he has other things to do and to call when we had payment. YOU COULD HAVE WAITED A FEW MINUTES AND HAD YOUR CHECK! We have two small children whose house is in the high 80s. Absolutely the most disgusting excuse for a human. You couldn't give us a few minutes to write a check. If you're reading this find someone else to fix your unit! Now we have to wait days for our kids to have air in our home. He deserves zero business! Have the day you deserve.

Shortly after install of new AC/Heating unit we experienced water damage due to system leveling…read moreissue. James River took complete responsibility and coordinated and covered costs for water mitigation, drywall and carpet installation. Hats off to everyone there for their quick response to resolving the issues in a professional and courteous manner. Highly recommend.

BEWARE of emailed bogus $350 maintenance plan invoices that were not requested nor approved…read more I used this firm one time in 2025. Recently, I began to be inundated with automated "time to schedule your maintenance visit" calls and emails from James River Air Conditioning, I finally called in and DECLINED, hoping the communications would stop. The individual said "no problem" and we ended the call. TWO DAYS LATER, I received an emailed invoice for a $350 "MAINTENANCE PLAN"! I DO NOT recommend James River Air Conditioning.

Mr Kenneth was very efficient, polite and definitely knew what to do. Promptness was key. Pricing…read morewas extremely reasonable. I hesitate to share my experience, because others will call for them, but he really is good. Fixed my AC quickly and didn't try to delay. Definitely recommend!

This is the best HVAC business in the area, bar one! Absolutely superior installation and service…read more Verizon can't get parts to fix their phone system and they suffer because of it. They are quick, efficient and provide Trane products at a very competitive price. They just replaced a HVAC unit (Trane) that they originally installed 17 years ago.

Neighbor recommendation...I called for a thermostat replacement, (HOPING THAT WAS ALL IT WAS) and I…read morewas scheduled the same day, super nice receptionist. Not only a same day appointment but the techs showed up an hour later after I called, the nicest guys! Zack walked me through the set up for the new thermostat, explained aux heat, the other tech reviewed the service order and explained fees, even my dogs liked them. I couldn't be more pleased with their service! Highly recommend!

I had Union Air come to my house and give me a quote when they were at my house I asked the…read moreemployee if they could use metal duct work and not duct board and the employee said yes and that it would cost $400 more. I agreed to the extra cost no problem!! When I called to schedule my appointment for the work to be done I verified with the employee that I still wanted metal duct work at my house at this point the employee got rude with me telling me he does not use metal duct work he uses duct board. I informed him that I was aware that he generally uses duct board but that I had requested Metal duct work. I canceled the appointment I truly believe that if I had not asked or canceled the appointment he would have put the duct board in my house regardless of what I wanted or paid for. He treated me like just because I do not do HVAC that I should not ask any questions. I did a lot of research prior to having any HVAC company come to my house to give me a quote. I had 10 companies come out for estimates and he was the only HVAC company using duct board which is why I asked him if he would use metal duct work when he was at my house giving me a quote. I honestly feel like he saw a single female and thought he could do and say whatever he wanted to me.

My ac stopped working mid day on a Friday. Had a friend strongly recommend me to contact Mr.Frost…read moreafter they had a great experience using his company. Reached out and surprisingly he was able to come out same evening to fix my unit. Mr. Frost was professional, courteous of my time and property, reasonably priced, and explained the problem and fix to me. Will use this company moving forward! certainly didn't regret making the call.

From the owner: As a locally owned and family-operated business, Frost Maintenance Mechanixx prioritizes…read moreprofessionalism, reliability, and customer satisfaction. Our certified technicians specialize in residential repairs, handyman services, and property maintenance with meticulous attention to detail. We offer free consultations and estimates, as well as special discounts for military personnel, veterans, first responders, and seniors. Additionally, our annual maintenance contracts help you keep your home in excellent condition at a cost-effective rate. We also provide 24-hour emergency services, ensuring you’re never left stranded. Our comprehensive services include handyman tasks, power washing, gutter cleaning, minor repairs, HVAC maintenance, inspections, filter replacement, duct cleaning, and unit servicing. Let us ensure your systems operate at peak efficiency. Contact us today to schedule an appointment and experience quality work, competitive prices, and exceptional customer service!

Job was inspect, clean and repair, reglue 4 8" and 10" approx 16 ducts supply and return…read more Tidy (dress) them. Inspect for rodent openings, provide screen to block. (I did this) Nice response to texts and calls. Pricing fair.

From the owner: this company that puts the customer first. were on time and get the job done the way you want it,…read moreand you cannot say no to our low prices we will beat our competitors every time. when in doubt call.

Tailored Air Systems was a great choice for fixing my AC unit. They were able to get me on the…read moreschedule that same day my AC went out. Since they keep parts on the truck I had my AC back up and running in no time. They were both very informative and upfront with cost.

From the owner: We are a small locally owned hvac company. We pride ourselves on providing great old fashion…read morecustomer service. Tailored Air opened in 2021 to provide Hanover county and surrounding areas with worry free, high quality, service , and installation tailored to fit your needs, At a fair price. Call today to schedule a free estimate.

I called Airmaxx about five years ago because they were the highest rated on Trane's website for…read morecertified Trane repair in my area, and they have not disappointed me. AirMaxx has been consistent with skilled and friendly professionals for the five years they've been servicing my heat and air. Keri keeps my service on point so I don't have to worry about it. She's always friendly, easy to get a hold of, and returns calls quickly. The Airmaxx tech, Christian, has been out to my home a few times. He's always professional and it's a pleasure to see him. But honestly, all their techs have been like that. AirMaxx is the type of company that gives you a sense of community and trust.

My one year review. In November 2024, I acquired a residence constructed in 1962 and initiated…read moreplans to replace the existing HVAC system and ductwork. After conducting thorough independent research--including resources such as newhvacguide.com--I contacted multiple HVAC contractors. The process involved two principal challenges: the phase-out of R410A refrigerant effective January 2025, and the need to find a contractor with expertise in HVAC inverter technology. Airmaxx Mechanical distinguished itself with an informative website, and Josh stood out by taking the initiative to perform a Manual J calculation (unlike the others) without prompting. Furthermore, unlike other companies that dispatched only sales personnel, Josh personally oversaw the project and participated directly in the installation alongside his team. I also wish to acknowledge Keri for her exceptional efforts in sourcing the desired HVAC unit and her prompt, responsive communication regarding any inquiries.