I've traveled quite a bit in the last couple of years, and I have always seemed to have a positive…read moreexperience with Alamo. After renting from another orange and black rental company when we went to Orlando last month and getting hit with bs fees and required extra coverage above what I already purchased from Expedia, I decided to stick to Alamo for our trip to Nashville. Service from the moment I picked up the car to the moment I dropped it off was trouble free and exactly what we expect from a car rental company. No bs charges and no pushes to upgrade what you chose at the time of reservation. I highly recommend Alamo, and the location at BNA was just as I expected.

We booked a trip to Knoxville on Tuesday but our ride was canceled. We were able to get another…read moreflight to Nashville hoping get to our daughter's wedding on Wednesday. Fortunately we arrived at 11:30 pm . But to our disappointment there was NO cars available. I just want to give a HUGE shout out to the young man who Tried , gave option , ideas on how to HELP us I'm sorry I didn't get your name , I truly wish I had. ABOVE and BEYOND a ASSET to your company. A kindness that can never be repaid. I do appreciate them and I hope you find him and thank him for us.

This location will forever hold a special place in my heart! After my vehicle was stolen, I was…read moreable to be accommodated last minute before the holidays. That alone showed me how dedicated this company is as well as how hard working the employees are. Despite a few small challenges with the rental, outside of their control- Branch manager Bryce provided truly exceptional service, going above and beyond any expectation I could have had. He truly went the extra mile. His commitment to this branch is beyond infectious. From picking up the vehicle to returning I always left with my heart full and a huge smile on my face. Getting a vehicle stolen can damper anyone's holiday spirits, special thanks to Enterprise for keeping the spirit alive in me! Truly a God-sent team. I am very grateful, I highly recommend this location to anyone in need of reliable and compassionate service!

We rented a "standard" car for a couple days. What we got was a Corolla with 50k miles that smelled…read morelike wet dog, had dents and dings throughout, and an inside hadn't been cleaned in who knows how long. We had it good though. The young lady who turned hers in had a "standard" suv that turned out to be a Mitsubishi Eclipse with 225k miles and the same interior as ours. Another couple turning in theirs had a Corolla with over 50k miles with what appeared to be vomit all over the interior roof. If you are looking to rent a car in downtown Nashville, look elsewhere. Oh and the people who worked there appeared they rather be elsewhere.

This Budget location is very close to the airport so you can save on airport fees if you Uber here…read morefrom the airport to pick up your car. The gentlemen here are very nice and quick. It's a small office so you may not always get the exact car you wanted but I will definitely use them again!

I'll walk before I rent from Avis again!!! They didn't have the car I reserved, a Camry, and said…read morethey could give me a free upgrade to a Mustang, what a joke! In what world is a mustang an upgrade? I took it because I didn't have a choice. It was a total piece of CRAP!! I

Nobody showed up for over 1 hour to the Dollar and Thrifty counter, as the person sitting on the…read morefloor attested. We had to go to the Hertz across the street to get our Dollar car where it took an additional hour in line. Rental clerk was barely paying attention and directed us to a car that did not exist, so had to come back and wait some more. Overall, do not use Dollar or Thrifty at this airport because it took us 2 hours to get a car. The car was reliable, clean and they charged $161 instead of $186 quoted by Expedia because we returned the car only 3 hours into the 3rd day, so that was a good return process.

They repeatedly charged my card 5+ times all incorrect prices! Customer service even emailed me and…read morecalled me the wrong name & said her name was lady L. Finally I was charged $900 for a $197 rental car and was told I had to wait a week for a refund. this is not the first time I have had issues with dollar rental car. I don't advise anyone to use this agency. The bbb needs to shut them Down they shouldn't even have the authority to keep continuously charging my card randomly ! This happened on a holiday weekend they tied up thousands of dollars in pending charges + a posted $900 charge and I wasn't compensated at all I was charged $5 more than expected and I'm Still waiting on my refund

Fantastic customer service at this location! They had several people greeting customers in the…read moregarage area, directing them into a vehicle getting special cars if necessary they have waters in a cooler just all around fantastic job

Enterprise Car Rental should really close their customer service centers and just reduce the fees…read morefor their car rentals. I have been calling since Monday trying to make a change to my rental. Every agent said the fee the "system" was charging was too high and someone would call me back within 2 days. That was Monday - no call back. I called back on Wednesday and received the same answer - and you guessed it - no call back. Finally today I called and explained to the agent once again the situation. She said someone would call me back in 5 minutes - that was an hour and a half ago. And again - no call back. I am just trying to get a question answered so I can make plans on returning my car to a different location than originally planned. Oh and the funny part is, one agent gave me the number to call the Nashville Airport location - which routed back to same customer service centers that gave it to me. SMH - I was optimistic I had found a great rental car company with good service - I now see I was WRONG!

Was a bit worrisome since no one was in the office around the corner of the garage…read more Then call the number on the door. A staff came in a few minutes with a Tesla (free upgrade). He patiently showned us how to drive it. Super nice, friendly and efficient. Was told the supercharger is around the corner of the garage/hotel. Unfortunately we couldn't find it. So we had to return the car with 50% charged. The owner kindly forgave it. Thank you!

Beware! When you give your credit for incidentals you will be charged for extra insurance. They…read morewill flat out refuse to return your money. Corporate told me I had to get it back from the employee that stole from me. You all know he doesn't answer the phone anymore. I will never use any Avis again. There are to many better options out there. Big zero from me!!!

Great service and so efficient! We were in and out in just a few minutes to start our trip. They…read morewere so helpful and to work with. We highly recommend their business!

The Budget place reserved our car for 12:00 to be picked up. The place closes at noon. We had to go…read morewith Hertz.

Terrible customer service…read more We booked a rental car for a trip with our family and came they said we couldn't get the car because we showed up (I kid you not) 60 seconds after our reservation time. Not only that but even if we showed up on time they said they didn't have the car available that we booked and had confirmation for. They had similar cars to what we booked in the lot and they were unwilling to give an explanation why we could not have one of those cars. Not only were they not helpful, they were extremely rude. "It's not my fault", etc etc. exceptionally rude. I'd give less than one star if I could.

1 Star Review My…read morewife and I experienced a complete bait and switch at this Dollar (Hertz) location. We reserved a vehicle online a few days before pickup, and the total--including taxes and fees--was $240. When we arrived, the price suddenly jumped to $320 with no explanation. When my wife asked the general manager about the difference, he couldn't provide a clear answer. When she asked for his name, he refused to give it and was rude and unprofessional throughout the entire conversation. We had no choice but to accept the inflated price. When we got into the vehicle, it was filthy--women's hair on the seats, dust on the dash, and the outside hadn't even been washed. We had to clean and sanitize it ourselves before driving off. Even worse, I watched another customer drop off a vehicle, and within minutes another customer drove off in the same car--no cleaning, no inspection, nothing. Completely unacceptable. Customer service was no help either--they brushed off our concerns like they didn't care. This entire operation feels dishonest and careless. The bait and switch pricing, lack of cleanliness, and unprofessional management make this one of the worst rental experiences we've ever had. Beware of this Dollar/Hertz location. They are unorganized, unprofessional, and clearly don't value their customers. We will never rent here again.

I have rented cars through Costco Travel and Budget more than 20 times over the years with no…read moreproblems -- until now. My most recent experience was hands down the worst rental I've ever had with any company. I reserved a car through Costco on July 18, 2025 for Sept 18-21, 2025, with an 8:00 AM pickup/drop-off, at a confirmed price of $207.11. When I arrived at the airport at 5:00 AM, the counter agent (Abdul) refused to release the car until 8:00 AM unless I paid an extra fee -- even when I offered to take a smaller/cheaper car. In the past, I've picked up early or late with no issues as long as I returned on time. I called Budget Customer Care, and the agent assured me there would be no additional fee. Instead, my reservation was changed without my consent to $385.29. The agent admitted the error but couldn't fix it, gave me a case number, and said "accounting" would resolve it. No one followed up. I called again and spoke with Merlinda, who was rude, dismissive, refused to escalate me to a manager, and left me with only another reference number. A third call after returning the car ended the same way: "nothing can be done." To be clear: Budget altered my reservation without my approval. I was nearly overcharged $180. I wasted hours on calls with zero accountability or resolution. This was a complete customer service failure at every level -- counter staff, call center, and management. If you value transparency, fair treatment, and basic accountability, do not rent from Budget.

Dates of rental: August 9 - 12, 2023…read more I have had a number of challenges with various outlets of Budget across the United States over the years and only rent with them because they consistently have the best prices, especially when booking through Costco. Yet for the most part, this was a great experience renting from them through the airport in Nashville. Since I had a reservation and booked in advance, I received an email prior to landing with a space and vehicle information. The family proceeded directly to the second level of the parking garage from the baggage claim and found the car. I did not notice the Fastbreak stand as we entered, had I done so, I would have seen my information there. But even if I had seen it, I would have been confused as there was a printout with someone else's information on it, sitting on the dashboard. I was confused that the car had been given to someone else and would lead to a cluster when trying to leave the parking garage so I brought it to the counter where a brusque agent told me it was old info and took it from me. She also pointed me to where the Fastbreak packets were and then I found my info and we were on our way. The minivan we ordered was fairly basic in terms of options, but it was clean and quite new, so we had no issues with the vehicle. Gas mileage was good and there we no issues with drop off, either. Best of all, no surprise charges after returning the vehicle, either!

Shame on me for not reading reviews...but it's Avis so figured the larger company would ensure…read morestandards are met. in short, These f'kers just 'gave away my car'. Here is what I posted on google reviews..i'm still furious. Read the reviews on this place. Unfortunately I did not. We checked out of our hotel this morning, hoping to have an excursion on the outskirts of Nashville. This car rental has been booked for at least six months with a credit card deposit. We had a late night so I couldn't make it at the original time 9 AM but I called the number listed and the person on the phone said yes no problem, and they hold it up to 20 something hours.. OK great. I arrived an hour and 20 minutes later (1 hour 20 minutes later) and the agent said 'sorry no cars not sure what to tell you; nothing I could do. ' She said they hold for 1 hour. So here we were after a beautiful vacation in Nashville with no option. She said 'try the airport'. I asked if they could shuttle me...nope. I mean literally no help other to wait in the small lobby on the off chance someone returned a car. So I went to the app, changed reservation to the airport...at a higher rate (no choice), had to pay $20 for an uber (keep in mind I ubered 10 minutes earlier from hotel to this location), and lost hours. I cannot say enough bad things about this place avoid it all costs they don't care. I plan to call corporate when I return home. Funny enough, they had a waitlist and called those people, but didn't call us. I repeat we did the right thing by calling earlier saying we were going to be late and asked if that was OK and that we were told yes. Agent who did nothing is in the attached picture.

Quality/Quantity - Overall a smooth transaction. Both times…read morethere was a customer in front of us. But again, it was overall a smooth and fairly quick process. Really enjoyed the Toyota Camry LE hybrid. So much that I am thinking of buying a hybrid for my daughter and/or wife, or both for their next cars. All our current cars are gas guzzlers. First experience getting 45-50 miles per gallon. A positive shock only buying 5 gallons of gas after driving 250 miles! Atmosphere - Small location. Consistent business. We knew if we did not get back early on Sunday, there would be a longer line. Yes, the line started to get long after we left. Service - Good. Not the friendliest folks (not rude or anything), but efficient and fairly quick. I rather have efficiency and speed over overly friendly people as we have places to go and see. Price - $300, reasonably priced for 6 days (really 5.5 days as we needed to return the car by 11:30am as they close early on Sundays). Includes $65 for adding an additional driver; $13 a day. Owner Comment - Congrats on your success since 2006 and being a part of the S&P 400. 2006 Cendant dissolved and split into 4 separate companies hence creating Avis Budget Group. 2011 Avis/Budget acquired Avis Europe, reuniting the Avis and Budget brands. 2012 Avis/Budget acquired Apex car rentals of New Zealand. 2013 Avis/Budget acquired Zip Cars. 2015 Acquired Maggiore Group, Italy's 4th largest vehicle rental company.