Don't take insurance with them. They are fraud. Flight canceled, missed connection. we had receipt for all the expense, still they denied our claim. Horrible people to deal with. read more

They are a fraud! Do not deal with them. I was overseas when an airport closed due to a strike. I made alternative plans that should have been covered. They called it a "missed connection" and refused to pay the full amount. They gave me a small refund for the missed connection. They are deceptive keep away. read more

Horrible service and complete frauds! I bought insurance on a travel trip. I prepaid my travel company for a ride from the airport to my hotel, but they never picked me up so I had to pay for an Uber. So now I'm out the prepaid ride money plus an Uber ride expense. I filed a claim with the travel company, who directed me to the insurance company Arch Insurance. Through a long email process (they never speak to you on the phone), I got denied the $42 I was only asking back! DENIED $42!!! When they are probably making so much money!! I HIGHLY DO NOT RECOMMEND THEM!!! 0 stars!!!! Distrusting!!! read more

We spent weeks submitting a claim for our binoculars that were stolen out of our luggage on our UK trip. I uploaded documentation and receipts, and followed proper protocol, etc.... for the $140.60 reimbursement to Arch Insurance. This is the message I sent them. Arch Insurance Company, You made a decision to not pay this claim because you stated that there was no written correspondence made with the airline within 48 hours of the loss. Documentation was sent to you and uploaded on 6/9/23 as soon as we returned. It was submitted to the airlines within 48 hours. Emails and texts are by law, written correspondence. We made sure we followed protocol even taking time out on our "vacation" to do so. We have literally spent thousands and thousands of dollars obtaining insurance through you for our trips. We even owned an international travel agency and referred you to hundreds and hundreds of clients. This claim is legitimate and I provided ALL documentation needed. It is beyond belief that you have closed this claim stating there was no correspondence. To the absolute contrary. This claim was only for $140. 60! As trivial as this seems, it was important to us as we have never filed a claim with you before. So basically, you have lost thousands AND thousands of more "future insurance dollars" of ours as we will never purchase insurance from you again. I will contact the companies and clients I referred you to AND I will be posting your decision on all social media platforms. Steve and Kathie Livingston I am encouraging you to not recommend Arch Insurance company under any circumstances. read more

If you think to buy travel insurance, please don't ever buy this company. This one is very bad. I purchased Arch Insurance through the Gate1 travel company when I purchased a tour on 12/26/2021. I got a terrible tour. My flight was cancelled and my bags were delayed. My tour got cancelled and my daughter got bitten from mosquitos badly. I opened the claims for bags delayed, fight cancelled and trip interruption. I provided to them all of reports such as: Flight verification cancelled letters, bags delayed noted, Tour manager letter to verify the tour cancelled and all of receipts. After 3 weeks reviewed. They denied my claimed. Do you believe it? Here is the note from them. Claim # TVLC96370222 Dear Son N Nguyen, Insured Copy We have received and reviewed your Baggage Delay claim of your trip for travel dates December 26, 2021 through January 4, 2022. We have determined that we are unable to approve your claim or to provide any benefits under your claim. read more

I purchased Arch Insurance through the travel company when I purchased a tour. Due to an emergency medical event, I needed to cancel. I called Arch and was directed to their website to submit a claim, upload necessary documents and get updates on the claim progress. When I did call with questions the staff was very cordial and helpful. From beginning to "final decision and payment in process" took only 2 1/2 weeks. I am very impressed with this company. read more

We booked our travel with Gate 1 Travel, a company we have been on multiple tours with and I can't say enough good things about them except their recommendation for travel insurance with Arch and to say we are disappointed is an understatement. These are a bunch of scammers in my book, and I will never again buy their trip insurance. We went to Mexico City a couple of days early to meet some friends, and then to continue on our tour , which started there. We would have had to have been there the day before or that day the tour started anyway, which was March 10, 2020. Since we were already in Mexico, we did not find out about the travel recommendation of the federal government until two hours before the tour was to begin, when we were notified by Gate 1 that the tour was cancelled on the recommendation the day before the tour of the federal government against international travel and because many guests had cancelled. Of course we took the first plane back to Miami. We were thinking that we are out the expenses of our flights there and our return flights, but we have "CAFR", cancel for any reason travel insurance, so we are okay, right? WRONG! We submitted our claims for the two flights. They denied the claim for both flights saying that the "trip interruption must be due to: 1) "Your, A Family Member's, a Traveling Companion's or a Business Partner's or Traveling Companion's Family Member's death, which occurs while You are on Your trip. 2) "or (the same people as stated above) has a covered Sickness or Injury: a)while You are on your trip, b) requires medical treatment at the time of interruption, c) as certified by a physician, d) results in medical restrictions so disabling as to prevent Your continued participation on the Trip." 3) or for other covered events and the policy lists: among them, "Political or Security Evacuation", but in this case "only if Our Program Assistance Provider arranges or coordinates Your evacuation.Then it goes into how they are not responsible for costs under various conditions that this provider is or is not responsible for. First of all, we did not carry our policy with us so we did not have it there to see all of the fine print about any service provider. How many people would do that? We assumed that whatever was happening we would have adequate time to file our claim and it never occurred there would be all of this "fine print" on a "CFAR" policy. What is covered under Political or Security Evacuation, which includes "natural disaster" The WHO, World Health Organization definition is: "an act of nature of such magnitude as to create a catastrophic situation in which the day to day patterns of life are suddenly disrupted and people are plunged into helplessness and suffering, and, as a result, need food, clothing, shelter, medical and nursing care and other necessities of life, and protection against unfavorable environmental factors and conditions." That describes our situation at that time. Now, under those conditions would you search for your policy to make sure you are covered or would you pick up the phone and get the first plane out and read it later? Not only is such a exclusion and stipulation about calling their "Provider" absurd beyond belief, it can only be construed as a way of getting out of paying claims. If you tried making a phone call or getting a flight out at the time, March 10, 2020, with the wait time on the phone and getting service was lengthy to put it mildly. I will never, ever use Arch again, and if Gate 1 continues to use them, I will book my travel through someone else. That would be sad, because our best trip ever (trip to Africa) was with Gate1 and we travel 6-8 weeks out of every year. read more

Your complaint has been received Inbox x Better Business Bureau complaints@kansascity.bbb.org 6:59 PM (0 minutes ago) to me BBB Better Business Bureau BBB PROVIDES A SERVICE THAT MARKETS TRUST IN YOUR BUSINESS & BRAND We have received your complaint and we are currently reviewing it. Thank you. This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at 816-421-7800. BBB of Greater Kansas City (Kansas City, MO) 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Phone: (816) 421-7800 Fax: (816) 359-3174 Email: info@kansascity.bbb.org Web: www.bbb.org/kansas-city Confidentiality Notice: This e-mail message (including any attachments or embedded documents) is intended for the exclusive and confidential use of the individual or entity to which this message is addressed, and unless otherwise expressly indicated, is confidential and privileged information of BBB. Any dissemination, distribution or copying of the enclosed material is prohibited. BBB BBB PROVIDES A SERVICE THAT MARKETS TRUST IN YOUR BUSINESS & BRAND Don't wish to be contacted by BBB? Click here to unsubscribe. This message and all attachments sent by BBB is a private communication, and it may contain confidential and/or privileged information. Any disclosure, copying distribution or use of the information contained in or attached to this message is strictly prohibited. If you have received this message by mistake, please notify the sender by reply email and then delete the message from your system without printing, copying or forwarding it. Thank you. read more

I bought insurance through my tour company as I had to pay a year in advance for the trip. Ten days before departure, my husband needed surgery. It is less than one month ago and I already have my full refund. The agents were helpful, the service was fast, the instructions were easily followed. I am so impressed with this company and will sue them every time I book a vacation. read more