Dr. Derman was amazing throughout our IVF journey. He was compassionate, knowledgeable, honest, and…read morealways took the time to answer our questions. Thanks to his expertise, we had one successful egg retrieval, one successful embryo transfer, and now have our beautiful baby. We are incredibly grateful and highly recommend Dr. Derman to anyone seeking fertility care. I can't wait for our second transfer. The office staff and communication were generally good, though sometimes you have to advocate for yourself to receive responses. The billing department isn't my favorite, as there were issues with incorrect coding and being told I owed balances, but overall I still enjoyed my experience.

I apologize for the length of this review, but want to share my experience with New Direction. Even…read morethough my treatment time with them was short, sadly I did not have the experience that I had hoped for. I was referred by my OB/GYN for help with better management of my PCOS symptoms and the hope to get to a place where I could conceive naturally, or with minimal help/treatment. My first consultation with Dr. Derman was okay. He was professional, and initially made me feel heard. I was given two options for helping my PCOS: 1) lose weight, possibly with a GLP1 from my PCP, to see if that helped with my PCOS and allowed me to conceive or 2) jump into ovulation induction medications to get pregnant ASAP. Ultimately I chose to go the GLP1 route through my PCP and put a hold on option 2. Dr. Derman prescribed me a birth control, as he wanted me to try to regulate my cycle and I needed to be on BC if I started taking a GLP1. I started having "breakthrough bleeding" on the pill, which I was expecting. However, the bleeding lasted for 75 days. While it wasn't heavy bleeding the entire time, it was enough to have to use my menstrual cup every day for those 75 days. I reached out to the clinic a few times during those 75 days to express concern and to ask "how long is too long?" Every time I got the same answer, to continue taking the pill and that the bleeding was to be expected; that there was no concern unless I was filling my menstrual cup within a couple of hours. I discussed this with my PCP, who helped me make the decision to change my birth control pill. I started a new pill, and the bleeding stopped within 10 days. It was clear that the birth control Dr. Derman put me on was not ideal for my body...but they didn't seem to care, even when I told them the constant bleeding was taking a physical and mental toll. I decided to no longer seek any care through New Direction. To me, it felt like my care was put on the back burner since I wasn't trying to actively get pregnant. It felt like I wasn't worth their time or effort, and it was very disheartening. Sadly, this ruined their reputation for me. If I couldn't count on them to listen to a concern about a birth control pill, it doesn't instill a lot of trust that they'll be the right providers for me should I need fertility treatment.

We cannot thank Pinnacle Fertility enough for our experience and care! They were amazing the entire…read moretime and did great with communication to help us throughout our IVF journey. Dr. Peterson, Allison, & Tara were truly amazing and I can't thank them enough. They kept me informed, made sure all my questions were answered and helped us have conceive. Im currently 12 weeks pregnant and looking forward to a future with my second child. I appreciated how on schedule they were, I never had to wait past my appointment times and I always got quick responses to any questions I had. I highly recommend Pinnacle Fertility to anyone looking into IVF.

My husband and I would like to thank Pinnacle Fertility for everything they have done for us. We…read morecame to them a few years back when we were having trouble having children. We now have a 2 year old son and pregnant with identical twin girls all from IVF treatments. A huge thank you to our coordinator Yanely, Allison, Dr. Z, Dr. Peterson and Dr. Larson. You all have been amazing throughout our journey and we owe our family to your medical expertise. Thank you from the bottom of our hearts. We have recommend this facility to close friends who now also have children due to IVF treatments from Pinnacle. The process is tough, but the entire staff and their system makes you feel heard, taken care of and is with you every step of the way. We highly recommend this practice.

It's important I write this review so people understand how amazing this place is. I switched from…read moreNew Direction to Bloom and it was the best choice. First let's talk about Dr. Gordon. She is nice, confident, an expert, AND SHE CARES ABOUT YOU AND YOUR FUTURE. Shes the full package. Probably one of the best providers I've ever seen. I had an emergency surgery that came up and she approached it so swiftly, was truly empathetic, and provided the best care possible for me. I cannot say enough great things about her. Next is the support staff. Everyone here is so friendly and communicative. There is nothing more frustrating than going to a fertility clinic and having poor communication. That will not be your experience at Bloom. From Gabby, to Carmen, to Andrea, to even the nice lady at the front desk, you will be taken care of, The clinic is super clean and easy to get appointments with especially when your cycle starts. They are willing to do thorough testing before jumping to IVF and care about your goals. I literally have only good things to say about Bloom and Dr. Gordon. If I had to choose one negative thing it would be that I wish there was a way to send things directly to the doctor rather than having to schedule an appointment every time I need to update her with something, But hey, if that's my biggest concern, then I'm in a good position. Anyways, I would give this place 10 stars if I could so I hope that helps anyone in their decision-making process.

Dr. Gordon was great; however, the billing department has been extremely frustrating. My account…read morehas shown multiple inconsistent charges--$400, then $1,000, then $370. Each time I asked for clarification, I was told (three separate times) that it was a "glitch" in the system. Now my account shows a $570 balance, and I have no idea where it's coming from or whether it's even a legitimate charge. So, I reached out to them again on Monday. I would strongly recommend being cautious and not paying anything unless you receive a clear, itemized statement that shows exactly what is being billed and the date of service. Additionally, my cycle failed and reached out through their patient portal on Monday, but I never received a response. At this point, I will likely be looking for a new office.

We had a great experience at SWFC. We worked with both doctors at different times in our journey,…read moreboth, extremely compassionate. The entire team was great from our NP Shelley, to all the nurses we dealt with. 5/5 recommended.

Literally every person we have met here, from the front desk to the doctors, has been so incredibly…read morekind. MARIA at the Phoenix location is an ANGEL!!!!!! I was so nervous about surgery and she was so kind. Also Dr. GUNNALA is the sweetest guy ever. He made me feel so comfortable when things were scary. Shelly was amazing too (and funny). Our lab tech got blood every time on the first try. Tara was so patient and explained everything to us so well.

I'm a pretty private person, so sharing something this personal publicly isn't really my style. But…read moreif this review helps even one person who's feeling overwhelmed or wondering whether they should keep going, then it's worth writing. Like so many people who walk through these doors, we were hoping for the chance to grow our family. Today, I got to bring my daughter imto the clinic to meet the team that helped make that possible, and it was a really special full-circle moment. Of course Dr. Couvarus was wonderful and incredibly knowledgable, but I especially want to recognize the incredible women on the support team. Shout out Keelin and Lindsey! They are the people you communicate with constantly throughout the process, and they truly made all the difference for me. They were always kind, patient, reassuring, and quick to answer questions. No matter how many questions I had, I never felt like I was bothering anyone. During a process that can feel incredibly emotional and uncertain, having people who genuinely care is invaluable. What stood out most to me was that I never felt like just another patient. When I came back with my daughter, everyone was genuinely excited to meet her. It reminded me that they had been invested in our journey from the very beginning, and that meant more than I can put into words. To anyone reading this who's in the middle of infertility treatments or feeling like giving up, I know how heavy that road can feel. I hope seeing reviews like this reminds you that there are success stories waiting to be written. Thank you to Dr. Couvarus and the entire team for helping us welcome our daughter into the world. Our family will always be grateful.

How do you even put into words what IVF Phoenix has given me? Dr. Covaras is part scientist, part…read moremiracle worker, and part coach. Before we even started IVF, he suggested changes that made me healthier and stronger. That alone changed my life. Fast forward: after a few IUIs, he knew it was time to move forward with IVF. He never pushed, he simply guided us with wisdom and care. Sometimes he explains things in a way that makes your head spin, but then you see the results and realize he really does know exactly what he is doing. Working with him, his wife Rhoda, and the whole staff felt like being part of a team that wanted our family as much as we did. Today I have two beautiful children because of them, and I have never been a better version of myself. If you are considering IVF, go here. They will change your life.

Wonderful offices; nice to see a new mom in a very important business! The Paxtons are great…read morepeople.

I worked with Kathy when she was an assistant midwife with Alma Midwifery and Birth Center in…read morePortland, OR. This was 7 years ago. At the time I really thought she was the lead midwife. When I learned she was the assistant I was shocked. Kathy took charge in the most gentle and kind way every time we met. She talked me through everything, was meticulous about getting my consent every time she touched my body, and always had a warm smile on her face. Kathy was the midwife in the team of 3 that met my wife and I at my home to monitor my labor before going to the birth center. She helped me stay in the best position so that I could move labor along and she was a calm, steady and encouraging presence when I was in a tremendous amount of pain. I remember feeling absolutely done at one point and telling her that I changed my mind and wanted to know the dilation of my cervix. I said I wanted to go to the hospital and that I couldn't do it anymore. She respected that I changed my mind and told me that if I had made it to a seven that it was time to go to the birth center, but that if I wasn't yet at seven that we would talk about it again. She then checked me and it was time to go. She reminded me that if I was at that point of wanting to give up that it likely meant I was in transition. And that was true! Kathy was just all around amazing through the whole experience. I could not have done an unmedicated birth without her. Needless to say, I highly recommend working with Kathy.

started my fertility journey in June 2025. My first impression of Arizona Reproductive Medicine…read moreSpecialists was actually great because they offered a first responders discount, which a lot of clinics don't do. That was honestly one of the main reasons we decided to go with ARMS. However, once we started the process, my experience was very mixed. When we first met with the doctor, we maybe spent a minute with him. There was no personal relationship, no small talk, nothing that made us feel like more than just another patient. It was very straight to the point, which was disappointing because I know many people build really supportive relationships with their fertility clinics. When I went in for my SHG, I was told it looked like I might have something called an isthmocele from my previous C-section. The doctor said I might need surgery to correct it, but it really wasn't explained to me in detail. I was basically told I needed to find a doctor to repair it. When I asked if we could proceed without repairing it, I received a message saying that if it wasn't corrected, he would not move forward with a transfer. They referred me to a doctor at Mayo Clinic, but after doing my own research I found out that only two doctors in Arizona actually perform this surgery. Thankfully I found my OB, and we were able to schedule surgery quickly to repair the isthmocele. After surgery, I contacted the clinic and was told I would need to have another SHG done in their office. This was confusing because the surgeon who performed my surgery was already planning to do one himself and clear me for transfer. The cost of having the SHG done at the fertility clinic was also significantly higher than having it done with my OB. I finally had to be very direct and tell them I would not be repeating the test there and that my surgeon would be clearing me. This is also when I began having problems with the Phoenix front office staff. Every time we visited the office it felt like we were interrupting conversations. One time I called to ask if they had received my surgical reports. The front desk told me they had not. I asked them to check again because my surgical office had just faxed them while I was on the phone with them. They said they still didn't have them. I called again a few hours later and was told the same thing. Finally, I gave them my date of birth and asked them to look again. As soon as they searched correctly, suddenly all the reports were there. On top of the confusion, the staff member was extremely rude. Working in a fertility clinic, you would think the front office staff would show a little more empathy considering what patients are going through. Unfortunately, that empathy was really lacking, and it often felt like they just didn't care. I do want to say that the medical staff who helped with my transfer were absolutely amazing. They were kind, supportive, and made the experience feel special. Honestly, that is the only reason I'm giving this clinic even one star. In the two hours I spent with those medical assistants, I felt more cared for than I had during most of my time with the clinic. Communication with the office overall was extremely difficult, and I'm very disappointed that the experience didn't match what I hoped it would be during such a difficult journey. We did get the result we wanted, and I'm currently 11 weeks pregnant, which I'm incredibly grateful for. But if I had to go through this process again, I would not let the financial discount influence my decision. My final negative experience happened on March 4 when I called to have my records sent to my OB after graduating from the clinic. The front office staff member who answered was blatantly rude to me while I was on speakerphone at my OB's office. Even the staff at my doctor's office were shocked by how the conversation went. Because of my experience with the front office staff, I would strongly encourage the clinic to reconsider who they hire in those positions. When women are going through infertility, the people around them matter so much. Compassion and communication are incredibly important, and unfortunately this office made an already difficult process feel much harder than it needed to be.

My Honest Review of ARMS Fertility and Dr. Moffitt…read more I began my IVF journey at ARMS in 2022 with Dr. Moffitt after we were diagnosed with male factor infertility. We were fortunate to collect 10 embryos during our first cycle. I want to start by mentioning something I often see in other reviews, which is that Dr. Moffitt's bedside manner is not great. That was not my experience at all. He was professional, caring, and thorough. He always answered my questions, explained the pros and cons of every option, and made sure my husband and I understood each step. I never felt like just a number. He provided all the information we needed and respected our choices as patients, which I really appreciated. Our first transfer in 2022 sadly ended in miscarriage. We decided to try again in March of 2025. Once again, we met with Dr. Moffitt to review everything, including my previous loss. He recommended some additional testing, and we chose which ones to move forward with. In April 2025, we transferred two embryos, had three strong betas, and soon after confirmed with my OB that it was twins. Unfortunately, I never officially "graduated" from ARMS this time, and that was because of the communication issues I experienced with my assigned nurse, Amy. Compared to my first transfer nurse, Teana, who was absolutely amazing, this time was much more confusing. Amy sent me multiple FET timelines that did not match my medications, and at one point she had me taking three different types of progesterone. When my lab results came back, my progesterone levels were very high. Amy called to ask what I was taking, and after I explained, she told me I did not need the under-the-tongue progesterone since I was already on PIO. That medication had been a special order and was not cheap. She tried to joke by saying, "You must be feeling pretty dizzy," which I actually was, but I did not find it funny at all. I asked her to resend the correct protocol through the patient portal, even though by that point I had already received my second positive beta. To make a long story short, after my OB sent my updated labs and ultrasound, Amy never followed up to schedule my graduation appointment, so I never returned to ARMS or saw Dr. Moffitt again. Despite that frustration, I still have a lot of respect for Dr. Moffitt and his care. If I return for another transfer in the future, I will definitely request to work with Teana again. She made my first experience clear, organized, and supportive from start to finish. I am currently 30 weeks pregnant with healthy boy and girl twins from this transfer, and for that, I am very thankful to ARMS and Dr. Moffitt.

My husband and I were seeing another fertility dr in the valley and we felt like it wasn't a great…read morefit. There were a lot of uneasy appts, lack of communication and we felt they didn't understand our timeline. We both understand this journey isn't a fast journey but my husband is an active duty military member and he was deploying for 12 mos. We started this journey a little over 1.5 years and the last office was just dragging their feet and we voiced our concerns since he was preparing to leave last December. I went back to my primary care dr on base and they referred us to Dr Craig. His office is a lot farther from us but to be honest it is 100% worth the drive. From the very first appt with dr Craig in person was so easy and he went into great detail of all the test we did that day and wrote out a timeline txt plan. I really appreciated Dr Craig taking his time and sitting in person with me. The last office, I never met the dr in person. I did not like that at all. We asked for a sit down in person and was told those are phone appts. We did not like that. We unfortunately don't have a little baby running around yet but Dr Craig and his office have been so accommodating with our situation and have been very informative. We are hoping this next round of IUI will stick but overall we have really enjoyed our experience with the staff thus far. I highly recommend!

The staff is super unprofessional. Nursing staff discusses patients in unflattering light in clear…read moreearshot of other patients in almost a gossipy tone. Very shocked to hear it and will not be returning

Infertility is not easy to deal with. Period. But this team is amazing…read more From the gals up front to the MA's that lead the way (I'm looking your way Christina and Jackie) . They get to see the best and worst of you and keep an amazing attitude. Once you move on from IUI's to IVF you work closely with Lisa, Yvonne and obviously Dr. Troche. I have a special place in my heart for Yvonne because she's the one that had to deal with all my obnoxious calls and emails with Rx questions or any of the many concerns/questions that had a tendency to arise. Lisa, what to say about Lisa. She's such a goof ball and just makes you feel so comfortable even when shes affectionately teasing you . Dr. Troche is also a goofball who'll make you feel comfortable and reassured even when times aren't such. If you're wondering if a success happened right away, well let me tell you that I don't just know most of their names because I have a great memory. Its because real people spent real time addressing our needs and my body's uncooperative ways. Our loses were their losses and our heartbreaks were their heartbreaks. I'm an active participant in the IVF online support community and I can't tell you the number for times that RE/IVF clinincs/Drs have run people through the IVF gauntlet without running the proper testing. (IE, running multiple IVF cycles and not performing a HSG (hysterosalpingogram) only to later find that they had hydrosalpinx (water obstructed tubes). How heartbreaking! Again, treating/dealing with infertility is not easy but if you're looking for a place that will pay attention to the details, run proper testing, and take your dream to be a parent to heart. THIS.IS.THE.PLACE The only thing I really wish they had available is an emergency nurse line especially for the medications because of course all the goof-ups never happen during business hours although of course the Troche team always came through. (Like that one time that I poured the wrong amount of sodium chloride in the vial of Menopur and it was my last one...lol)

So, I've been waiting for this appointment for about a month. Need some test done. I knew I had to…read morepay so I thought... I'll use care credit. I get there, she takes my last name... Then give me the balance, I tell her I'll use care credit & her response was we don't take it & give me my ID back. Nothing else! She didn't offer to reschedule or nothing! She was on the phone the whole time! This place is not worth it! Now, I need to find a different place & let my Obgyn know.

Fabulous staff and Doctor. Dr. Glassman helped me get my life back again! He removed an enlarged…read morefibroid and I can finally breathe again. I would recommend him if you need an expert and would like a full recovery. Forever grateful I never had issues with appointments or cancelation. 5 star service

Unbelievably poor communication. They cancel appointments without telling you, reschedule…read moreappointments without telling you and then when you try to call them you get a robot which cheerfully tells you that it can handle most tasks (it can't) and then lets you leave a message that no one ever bothers to return.