I've eaten here many times, and to be honest, they usually make me happy. The restaurant is clean, staff friendly, food pretty good. Tonight we got there about. 9 PM, store closed at 10. If I come at noon, 3pm, or 9:59, I expect the same service. I am paying the same amount; there is no discount, but when we ordered and I went to the pickle/pepper bar, it was gone...the staff had removed it, restocked it, and it was sitting on the counter...and then it was gone. They put it away....
This represents laziness, and the ultimate blame falls on management, because they allowed it. Put the bar up early, that's one less thing required to do when the store closes, regardless of the impact on the customer.
This may seem like a minor thing, however it forces me to ask, if they are willing to shortcut here, at the expense of the customers experience, where else are they cutting corners? Kind of terrifying to consider.
Don't know when I'll be back, as I'm not happy about this and I tend to hold a grudge...if I come back, I'll re-evaluate
their score. Hopefully they get their act together. read more