Usually a pretty big fan of Arby's when I'm looking for fast food that is different then just a burger, but my last two experiences here have a been awful. The food has been good both times, but the service has been absolutely horrendous.
The first trip was later at night around 9:00 pm with my girlfriend. We went through the drive-thru and ordered two meals. We pulled up to pay and the girl working behind the counter handed us two bags and one drink. She set the other drink right by the window. We waited for the other drink and checked the bags as she walked away from the window and we noticed that we were missing our sauces and cheese for her fries. She quickly notices us waiting and opens the window and rudely asks us what the problem is. We told her we were missing a drink, sauces, and cheese for the fries. She hands us the drink and hands me one sauce when I asked for a few when we ordered. Then she says that she didn't charge us for the cheese (when we requested it when we ordered) and that she needed to see my card again. Food was great, but service was disappointing.
The second trip was also later at night around 8:00 pm also with my girlfriend. We ate dinner at home and were hungry for milkshakes. Arby's has pretty good milkshakes so we went through the drive-thru to order them. My girlfriend got a mint chocolate chip milkshake and I got the jamocha milkshake. I ordered and asked for the two shakes and the girl working said no. That was it. Just a no. I just waited a few seconds until she said to pull around. We get to the window and pay and she slams the window in my face after paying. She hands us the milkshakes and asks if we need any sauce for them, laughs, and shuts the window.
I would suggest going during lunch hours when they have more workers that are trained better and are more professional. The night shift workers just don't care and are not close to being professional. Food is always good but the night service is not. read more