If i could give a worse rating i would. This has been the worst Arby's experience EVER. I could not be more disappointed with the staff, unhygienic and lazy. They didn't even pay attention to me and my husband when we walked in and wanted to order. We walked out becuase we went unnoticed, but went online to order, online it said they were working. And keep in mind there were people going through the drive thru, so we knew they were still open. We waited in the drive though for over 15 minutes and when we finally came next apparently our order "didn't come through" but we had the virtual receipt and everything. Women said we are wrong and don't have the right address. we showed her our receipt and she was like "oh" like cmon we just want our food that we PAYED for ALREADY. Lady said okay i'll see what i can do, told us to pull to the corner and wait. we waited for we don't know how long we're getting ready to leave. Then eventually they handed us a tiny crumbled bag. We drove away completely fed up only to then discover that they completely messed up our order. we ordered 2 meals the fresh market buffalo chicken wraps mealsx2 one small and one large. we got the wraps that were falling apart and 1 small cup of STALE, smelly, rock solid fries. i can go on and on but literally we hated this. we do NOT recommend this place to ANYONE. seriously don't even consider. read more